Alanis Lopez
I placed my online order 20 minutes ago, came to pick up, the manager says “it’s not ready and the timing doesn’t matter” excuse me? I’m not the customer to create a scene because I as well work fast food customer service. Other customers that came in after me were leaving with their food , I’m still sitting and waited almost an hour for my food to be ready. The attitude I sensed from him was unacceptable, he spoke rudely to his employees when they were trying to help to speed up the process. His attitude is nasty and didn’t offer anything for the long wait until I had to say something. I don’t recommend coming here because they will ignore you and serve other people, not sure if it’s because I’m Hispanic. The employee was very nice and understanding though. I wish I knew his name.
… moreClaudia Gutierrez
Popeyes should have a way to get his customers refunded if any mistakes made , human mistake or malfunctioning system , wether the order was placed thrue the app or online period. I am sure a manager in the store can help and do something about it if the problem can’t be solved thrue the app , but sometimes like today at this particular location the manager there was completely no help , The manager of this store behaved very inhumane saying that she couldn’t do anything for me and that either I took the food I had ordered or lost my money and food if I didn’t take the food at that time, I found it very inhumane and nothing of good customer service as a manager has to be and do. I have worked at Popeyes in the past and I know there are ways to be helpful and be able to help customers resolve bad sircumstances .
Beside that I also noticed very bad wait time on the drive through window . In order for store to succeed and have good reviews a good work flow a manager has to be an A+ but my opinion ; this one here is E-
… moreVicki Clarke
Terrible! I had to return to the drive through line 3 times before they mostly got my order correct.
It’s always hit or miss at this location largely because the store managers are more concerned with fraternizing with staff then ensuring customer service is efficient. Staff who take drive through orders cannot seem to get your order correct regardless of how many times you slowly repeat it. Female cashiers are “catty” and unpleasant.
This used to be a well run store but has gone downhill in 2025.
… moreLois Majek
Since the new African American woman manages this restaurant I’ve seen a huge turn around! Drive through is fast and the food is bomb. Before I had so many issues with this Popeyes under the last manager but quality management is Everything! Gotta be the best Popeyes in this area
… moreReginald Ferguson
The manager went above and beyond to give me fresh chicken. They made sure my order was right. I was very satisfied with the size of my pieces and the quality of the cooking.
… moreNaeNae G
Today, I decided to try Popeye’s, even though I don’t usually eat there. Despite the long line, I had a good experience and the customer service was excellent. I ordered a 5-piece meal but only received four pieces. When I went back, the young lady asked what I was missing, and when I told her, she promptly gave it to me without question. That’s what I call good customer service. I want to express my gratitude to her once again in this comment; she is the main reason I’m writing this. I may consider going back in the future.
… moreFrederick Williams
Came from BWI and was headed to upper Marlboro and hungry. Chicken was hot and fresh. No waiting time. Well run Popeyes compared to some I’ve been to over the last 40 plus years.
… moreFatima Mitchell
Popeyes has definitely changed. The chicken pieces are small and the taste is bland. The biscuits use to be the best in the area, not any more. I had chicken from another location and I thought it was really good. All locations are not the same. I’ll just go back to not eating Popeyes.
… moreNailah Abernathy
I waited an hour for them to give me this little bit of popcorn shrimp. Then said it was going to be another 30 minute wait to get more FRESH shrimp. The manager was rude and unprofessional. All the employees sit around and do nothing. I will NOT be returning to this location and if I could give 0 stars, I would. They’re forever running out of stuff. This is not the first time I had a bad experience at this particular Popeyes. There are 2 others Popeyes within a 5 mile radius, I suggest you choose wisely and avoid going to this location.
… moreRobert Marshall
It is Popeyes, a national Louisiana style chicken chain. You know what you are getting. Most of the time.
I love Popeyes, especially the popcorn shrimp. I was in a hurry, swung through and just ordered a chicken sandwich. The gentleman who took my order was brusque, but you know dinner rush. Went to get my order and had the bag tossed to me. Water here is apparently yellow and in a cup, not bottled
The sandwich ended up tossed as it was not cooked through and I sent the fries after it as the water was yellow, and chicken uncooked, so I trust nothing from that kitchen.
Will not be back, and will make sure no one I know visits
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