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Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago. Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls. At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Counter-serve chain for Caribbean grilled chicken & pork platters, sandwiches & more.
Address and Contact Information
Address: 775 W Osceola Pkwy #300, Kissimmee, FL 34741
Phone: (407) 870-0183
Website: https://www.pollotropical.com/
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Order and Reservations
Order: Order online
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Pollo Tropical
Some of our favorites · Topped Tostones with Ropa Vieja · TropiChop Bowl with Ropa Vieja · Cinnamon Sugar Churros · Grilled Chicken Caesar Wrap · Grilled.
Pollo Tropical 10184 – Kissimmee, FL Restaurant | Menu + Delivery
FAMILY MEALS · Original Family Meal · $26.19 · Whole Chicken With 1 Side · $23.49 · Whole Chicken With 2 Sides · $29.49 · Whole Chicken With 3 Sides · $34.99.
Pollo Tropical, 775 W Osceola Pkwy, Ste 300, Kissimmee, FL 34741 …
Pollo Tropical, located in Kissimmee, FL, offers a flavorful menu inspired by Caribbean cuisine, featuring a variety of dishes including TropiChop bowls, …
Reviews
Ryan Aichele
I recently tried Pollo Tropical and had a mixed experience. The food overall tasted pretty good, but it was definitely on the fatty side. The yucca bites were really hard and not very enjoyable, though the BBQ sandwich was actually pretty decent. It’s not a place I’d go out of my way for, but it’s okay if you’re in the mood for something quick.
… morechris ellison
We tried quite a few different items since we don’t have this place in California. The food was good. Chicken was a little dry but I’d have to go back again to make sure that it’s not just a one off situation. The Mojo Pork was very goods. The staff were all very helpful. The interior was a little dirty. Overall I liked the food and I’d go back to give a few more things a try.
… moreFaith Dignan
Tried to order on grub hub but could not specify toppings I needed on the side. Called customer service and they said to order through store to add notes. I did that and payed more in order to get my order correct. But wait there’s more. The food showed up with all the toppings on top. Tried calling the store and getting help online. No help. Called customer service AGAIN and they informed me this location CANNOT put items on the side. Be warned. Apparently they are unable to make any accommodations AND did not reach out to ask what I wanted AND would not provide a credit for the incorrect food. I’ve never had a bad experience at any other location. Been to probably at least 10. I’ve never heard such a lame excuse for getting food wrong.
… moreMargarita Morales
I went to the drive thru and I ordered 3 different meals. I ordered a Caesar Grilled Wrap Combo and the side was the sweet plantains. When I got home and unwrapped the plantains they were burnt and greasy. I called their phone number and you don’t get no one that you can speak to. You keep pressing different options and You get nowhere because there is not a live person to answer the phone. He just keep getting a repeat of options the whole entire time. I work hard for my money to get a meal like the one I got. I spent a total of $37 in food. The customer service response on the reviews is very unprofessional. Not one time have they mentioned to contact them so that you can be compensated.
… moreAngelo Pardo Valentin
I just received the saddest 1/2 Chicken I have ever received in my entire life. It looked like it was old and reheated so many times that the chicken actually shrunk. The Yuca seemed like it was fried at least 2-3 times. The Sweet plantains were almost burnt. The rice had almost no flavor.
I spent $30 dollars for this meal which is definitely not cheap. I used to love this place back in PR. I haven’t been in years because the closest is so far away. I’m definitely not coming back.
This was so disrespectful, how can you charge me $30 with a straight face and give me this food? I was also on my work lunch break so I had no time to go back and ask for my money back. I only get an hour for lunch and I had no intentions of going through all that plus O was very hungry. I had to eat it but first I took a picture of the chicken. Look how thin and meatless the chicken is. The drumstick had more meat than the chicken breast! Lol. That’s a “1/2 Chicken”.
Absolute ripoff!
Take a look at that. How embarrassing to serve this and call yourself a chicken joint when you’re competitors are serving much better chicken.
You just lost a customer, disrespectful, and inconsiderate to hard working people.
The receipt said to do the survey and receive $1 off lol… keep your dollar!! Here is my survey!
I haven’t been so upset in a long time.
… moreI spent $30 dollars for this meal which is definitely not cheap. I used to love this place back in PR. I haven’t been in years because the closest is so far away. I’m definitely not coming back.
This was so disrespectful, how can you charge me $30 with a straight face and give me this food? I was also on my work lunch break so I had no time to go back and ask for my money back. I only get an hour for lunch and I had no intentions of going through all that plus O was very hungry. I had to eat it but first I took a picture of the chicken. Look how thin and meatless the chicken is. The drumstick had more meat than the chicken breast! Lol. That’s a “1/2 Chicken”.
Absolute ripoff!
Take a look at that. How embarrassing to serve this and call yourself a chicken joint when you’re competitors are serving much better chicken.
You just lost a customer, disrespectful, and inconsiderate to hard working people.
The receipt said to do the survey and receive $1 off lol… keep your dollar!! Here is my survey!
I haven’t been so upset in a long time.
Shelby Langston
Haven’t been to a pollo tropical in over a decade, and it was better than I remembered! Food was hot, fresh, quick, and delicious they don’t have a condiments bar anymore but still free sauce. I got the chicken all the way with guacamole.
… moreAshley Castillo
Ordered 2 pieces of dark meat. Received 1 full piece and a quarter. Was charged for 2x.
… moreart pfenninger
I have never heard of the place and will probably never go back because I live out of town. BUT if I lived near by I would go there weekly. It’s not cheap and a little more than Chick-fil-A but we’ll worth it.
… moreAngela Goldberg
Update on 04/15/2023: Still waiting for a response from the manager and nothing moved.. if I could give minus stars it’ll be great.
Most of the times I go there everything is perfect but this last time is ridiculous! I ordered a Pollo tropical Cuban sandwich and there was no freaking Pollo in it! There was no freaking no chicken in the sandwich. After driving home for 30 min in traffic and looking at my freaking sandwich and it’s empty!! And to top it off there is no answer to my phone calls.
… moreMost of the times I go there everything is perfect but this last time is ridiculous! I ordered a Pollo tropical Cuban sandwich and there was no freaking Pollo in it! There was no freaking no chicken in the sandwich. After driving home for 30 min in traffic and looking at my freaking sandwich and it’s empty!! And to top it off there is no answer to my phone calls.
JANNETTE PENA
Great all the way like the Tropichop Churrasco all the way and the avocado salad.
… more