Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago. Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls. At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Counter-serve chain for Caribbean grilled chicken & pork platters, sandwiches & more.
Yve
Sad… just sad, so the other day my family and I ordered some dinner from pollo tropical ( I had high hopes because the online pictures looked good) BUT bad decision!!! SO I ordered the TROPICAL TRIO! And did not receive 3 meats I got one DRY chicken breast and MAYBE 4 TINY slices of steak and no chimichurri sauce and I was missing the pulled pork , NOTHING had flavor everything was so dry and bland the beans no flavor no love, what a waste of money and I also ordered a tres leche cake and for the price the size is not equivalent. I will post a picture of the mess I was sent. Won’t ever order from here again
… moreSwamp_Girl_Native_87
The food I have gotten here has continued to be great. The chicken is always cooked well, the portions are good, the rice isnt burnt and everything so far has been correct with my orders.
The only concerns I have with this location is that the staff that day I went in seemed very exhausted. Im sure with how expensive things are, how hard it is to find work and how every place cuts hours or increases hours on whim cant be easy in the fast food world. I just wanted ro mention that at this location, your customers can tell and perhaps that speaks to management or corporate?
They are clearly doing a good job, the food is still great. I just worry about your staff and overall performance at this location from what I saw.
… moreTMA
Title: A Rare Case of Zero Complaints
Stopped at Pollo Tropical and, shockingly, everything worked exactly how it should. Parking was easy, the place was clean, and the food came out amazing with no issues, no confusion, and no missing items. A smooth, drama‑free experience — which is honestly the biggest compliment I can give. I’ll definitely be back.
… moreGerard
Visited Pollo Tropical recently and tried the Mojo Roast Pork. The food was just okay, about a 3-star experience. The presentation was really disappointing – the dish was served on a cheap, flimsy plastic plate, not at all like the one shown in the menu on the wall. I also asked for the black beans and yellow rice, but the black beans were just black water, and the pork was simply the pork – no real flavor or garnish to elevate the dish. Overall, it wasn’t the best experience. I hope they can work on improving both the quality and presentation, but unfortunately, I can’t say I’ll be rushing back.
… moreDavid Garcia
I have never had an issue ordering from this location, if it’s through the drive-through if I dine inside or if I Order through Uber eats. This location the food is always clean and fresh taste great with five star service. I highly recommend that you all get the plantain cheese bites They are legendary I recommend you get multiple orders of it. They’re so delicious.
… moreLaTashia Salter
Usually this restaurant is always on point. But today… no bueno. The chicken was bland and tastes like nothing but plain meat no seasoning. The steak was bland as well. Asked for onions on my pork… nothing on my pork. Asked for xtra guava bbq sauce that I want to pay for… was refused my sauce while I continuesly asked for and noted that I’ll pay extra from the time I ordered at the microphone. Disappointed with the bland food and horrible service from lady at the window with long blond hair.
… moreMalice
The inconsistency with this store is appalling. I went to eat lunch there Saturday with a friend. It took a moment for them to come up and even bother serving the customers in line. The chicken was amazing as well as the rice. I ordered a mango smoothie to go with my meal. I wish it was a bit sweeter like mangoes generally are. They seem to skimp on the portions of their cilantro lime sauce though. I then came here last night through the drive through, and when I got home, my chicken was BURNT to a crisp. It was horrendous. How on earth are you okay with serving your customers charred chicken? I barely had any decent chicken left to eat after picking off the burnt contents on it. It’s a shame because I really do enjoy Pollo, but after the stark difference between ONE day, I’ll just have to go elsewhere.
… moreDustin M
Visited on the way to Bush Gardens. Food was good just a language barrier which is kinda expected since we don’t speak Spanish at all and the employees speak very little English. They were very nice though. The restaurant could use a little fixing up but we no longer have them in Jacksonville Fl. They have all closed here so when were near one we try to stop in.
… moreRyland “Ryro” Ballingham
I went to the drive thru line and worker was very rude. I said “hello how are you doing?” She rudely said “Uhhhh yeah” and then rudely said “what do you want” in a very unprofessional way. I told her to give me one second and 5-10 seconds later I started my order and when I was done, she said “can you repeat that” that she totally zoned out despite being annoyed about not knowing what I wanted right away. So I pull up to the window she rudely sticks the card reader out the window without even looking at me. Then, she hands me my order and I wait as I also ordered a drink as well that wasn’t given to me. She opens the window and rudely ask “can I help you?” Again with an attitude like she is disgusted I am sitting there still. I’m like “Yeah, I’m waiting on my lemonade, that’s how you can help me”. She then realizes that yeah she forgot that. I drive away and she also forgot the sauce I wanted on the side. Unreal how rude she was, even for fast food.
… moreAmada Anderson
Went to get dinner tonight. We live an hour away. The experience included none of my son’s kids meal. No cookie. No chicken. No Mac n cheese. We had ordered other stuff obviously for ourselves but luckily I asked my husband to double check and we had to turn around. Just super disappointed. Meaning we turned around and only got the chicken and cookie. No Mac. Luckily I had it at home. Just super disappointed. Cause we have annual passes to Busch gardens. Also burnt chicken.
… more