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Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago. Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls. At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Counter-serve chain for Caribbean grilled chicken & pork platters, sandwiches & more.
Address and Contact Information
Address: 12961 W Sunrise Blvd, Fort Lauderdale, FL 33323
Phone: (954) 845-0343
Website: https://www.pollotropical.com/
Menu Photos
Order and Reservations
Order: Order online
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Related Web Results
Pollo Tropical
Some of our favorites · Topped Tostones with Ropa Vieja · TropiChop Bowl with Ropa Vieja · Cinnamon Sugar Churros · Grilled Chicken Caesar Wrap · Grilled.
Pollo Tropical, 3051 W Commercial Blvd, Fort … – MapQuest
3051 W Commercial Blvd, Fort Lauderdale, FL, 33309. Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began …
Pollo Tropical Delivery in Fort Lauderdale, FL | Menu & Prices
Find a Fort Lauderdale Pollo Tropical near you. Browse its menu, order your favorite items, and track delivery to your door. FEATURED ITEMS.
Reviews
Mel PS
I see why this place has such low ratings.
I really didn’t feel like cooking today, and wanted to get something quick. I went through the drive through, and there was on car infront of me. It took 8 min before my turn to order.
I ordered the half chicken dinner, a small chicken soup and a small order of their fried yuca, and also asked for few things of cilantro lime sauce. Total was $25
Paid, and got my food. I glanced in the bag, and saw the soup in a separate brown paper bag, so I assumed the yuca was in there also.
The hospitality here is terrible. Unfriendly workers, and extremely slow service.
Came home, opened my bag and found that the yuca was not included, nor were any sauces, and, the wrong soup was given to me.
Opened the container of good, chicken looked great, my piece of bread looked as if it was already half eaten, and a small scoop of rice.
Totally unimpressed. Portion sizes are small, don’t get me wrong, they did give a half of a chicken, but the ratio seems all off for the rice and cup of beans they give.
I was so frustrated, thinking I was brining it home to enjoy but I was just annoyed.
Won’t be going here again.
… moreI really didn’t feel like cooking today, and wanted to get something quick. I went through the drive through, and there was on car infront of me. It took 8 min before my turn to order.
I ordered the half chicken dinner, a small chicken soup and a small order of their fried yuca, and also asked for few things of cilantro lime sauce. Total was $25
Paid, and got my food. I glanced in the bag, and saw the soup in a separate brown paper bag, so I assumed the yuca was in there also.
The hospitality here is terrible. Unfriendly workers, and extremely slow service.
Came home, opened my bag and found that the yuca was not included, nor were any sauces, and, the wrong soup was given to me.
Opened the container of good, chicken looked great, my piece of bread looked as if it was already half eaten, and a small scoop of rice.
Totally unimpressed. Portion sizes are small, don’t get me wrong, they did give a half of a chicken, but the ratio seems all off for the rice and cup of beans they give.
I was so frustrated, thinking I was brining it home to enjoy but I was just annoyed.
Won’t be going here again.
Shula R
Located on the outside perimeter of the Sawgrass Mall, I came by around 4 to grab an early dinner and beat the dinner rush. I placed my order online and was told it would be 10 mins. I came inside and also ordered another meal after standing in front of the cash register for a little since no cashier was there. There was a lot of staff, all doing something and very friendly, but things were just slow.
It was busier than I expected for that time of day and a couple other people were getting impatient with either waiting for food or to order. They have a pick up window for mobile orders with what looked like a separate prep area. The whole time there were names (mine included) in the preparing part but I didn’t see any orders move to the ready side. The order I placed in store finally came (even though was placed at least 5-7 minutes after mobile order). I asked where my mobile order was and was looked at with confusion. I told them my name has been on the preparing board for the whole time I’ve been there (probably nearing 10 minutes already). They looked around and had no clue, so they went ahead and made my order then. Kind of frustrating to order ahead and at an off time for a quick in and out and to be stuck waiting a lot longer than promised.
As for the food, pollo does have some great grilled chicken and sauces – curry mustard iykyk. The 1/2 chicken meal is huge and will definitely be at least two meals for me. I want to give it more stars but based on the amount of people working and food that was there and ready, it should not have taken that long for the food to be ready, especially a mobile order placed in advance.
… moreIt was busier than I expected for that time of day and a couple other people were getting impatient with either waiting for food or to order. They have a pick up window for mobile orders with what looked like a separate prep area. The whole time there were names (mine included) in the preparing part but I didn’t see any orders move to the ready side. The order I placed in store finally came (even though was placed at least 5-7 minutes after mobile order). I asked where my mobile order was and was looked at with confusion. I told them my name has been on the preparing board for the whole time I’ve been there (probably nearing 10 minutes already). They looked around and had no clue, so they went ahead and made my order then. Kind of frustrating to order ahead and at an off time for a quick in and out and to be stuck waiting a lot longer than promised.
As for the food, pollo does have some great grilled chicken and sauces – curry mustard iykyk. The 1/2 chicken meal is huge and will definitely be at least two meals for me. I want to give it more stars but based on the amount of people working and food that was there and ready, it should not have taken that long for the food to be ready, especially a mobile order placed in advance.
Richardson Santana
I went to the Pollo Tropical in Sunrise close sawgrass Mills and had one of the worst drive-thru experiences ever. They got my order wrong, gave me less food than I paid for, and were extremely rude at the window—even though I have dash-cam footage showing I was calm and polite the entire time.
I spent $29 and only received:
• A quarter chicken with no rice and beans
• A small plantain
• A quesadilla
That’s nowhere near what I ordered, but when I questioned it, they insisted that was “what I paid for.” No apology, no correction. Just attitude.
The staff member at the window was rude, dismissive, and acted like I was the problem even though they made the mistake. This explains why their ratings are so low—looking back, they haven’t had consistent good reviews. Clearly management is not fixing the issue.
I will never purchase from this location again. Terrible service, wrong order, no accountability, and very unprofessional employees.
I genuinely hope they turn things around, but as of now, I cannot recommend this restaurant. Be blessed all of the time!
… moreI spent $29 and only received:
• A quarter chicken with no rice and beans
• A small plantain
• A quesadilla
That’s nowhere near what I ordered, but when I questioned it, they insisted that was “what I paid for.” No apology, no correction. Just attitude.
The staff member at the window was rude, dismissive, and acted like I was the problem even though they made the mistake. This explains why their ratings are so low—looking back, they haven’t had consistent good reviews. Clearly management is not fixing the issue.
I will never purchase from this location again. Terrible service, wrong order, no accountability, and very unprofessional employees.
I genuinely hope they turn things around, but as of now, I cannot recommend this restaurant. Be blessed all of the time!
Justin Jesus
Let me start with saying I eat at pollo tropical at least 4 times a week for the past 10 years. Ive even called there corporate office to let them know lol. Not every location is the same but this one is one of the best ive been to and I lived 2 miles from this location 2/3 of my life. It has always been one of the best. Yesterday my daughter and I stopped in for lunch and they were swamped. Normally im like this is ganna take forever with possible upset employees mad im here for lunch but I was wrong. Not only was it way quicker then I thought the staff was so nice and friendly. Yvanhov and Kendarlie in particularly when shes on the line doing the dine in and take out shes so fast and friendly at the same time and that is something I do not see that often. He is also extremely friendly and very energetic about his job. His flashy belt was cool to.
Thank you
Justin Jesus
… moreThank you
Justin Jesus
Jon H
First time trying this chain. Online order wasn’t made (just sitting there on their screen, no one even working on it). Dirty dining room. Woman working the counter definitely was impaired. The food was decent but my chicken sandwich was cold in the middle. Don’t think we’ll be back to any pollo tropical anytime soon.
… moreJohn McAthey (Johnny D)
This is 5hr first pollo tropical I’ve experienced so I cannot compare it to the other chains yet.
However, my experience was great. Speed of service to taste of food was great. A nice and flavourful fast food location.
… moreHowever, my experience was great. Speed of service to taste of food was great. A nice and flavourful fast food location.
Hal Axler
Really gone downhill over the past several months. Especially since they changed the TropiChop menu. The last several times, we’ve gone there, either fill the orders wrong or they’re out of ingredients properly. Make the food correctly.
To me, it seems like a management problem more than staff. It’s very similar to places like steak shake in Burger King. I’ve gone downhill because the corporation is just trying to save money and make a better priority over service or quality.
… moreTo me, it seems like a management problem more than staff. It’s very similar to places like steak shake in Burger King. I’ve gone downhill because the corporation is just trying to save money and make a better priority over service or quality.
christina romero
I always seem to have a problem at this location even if I order DoorDash. Items are always missing. Today I come in and there is no beef, yet there is pictures promoting the beef. Ask for postponed, they dont have that either. Wanted to pay the difference to make a large drink, even if it meant paying for 2 and getting it in a large cup. They couldn’t do that. This location needs to get it together
… moreNancy Ortiz
Love the food. Order via drive thru, waiting a in line for appx 20 minutes. When I got to the window, sweet plantains were not ready. They told me to wait anywhere in the front door.
After waiting for 20 minutes, I was the only car around the front t door I walked in the restaurant asking for my order of sweet plantains.
I assume that they forgot me, they were very apologetic.
… moreAfter waiting for 20 minutes, I was the only car around the front t door I walked in the restaurant asking for my order of sweet plantains.
I assume that they forgot me, they were very apologetic.
Jorge Hernandez
The service was amazing. The staff is really special and made my father visiting from Canada feel at home in South Florida.
That on top of the amazing food. Thanks a lot!
… moreThat on top of the amazing food. Thanks a lot!