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Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago. Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls. At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Counter-serve chain for Caribbean grilled chicken & pork platters, sandwiches & more.
Address and Contact Information
Address: 11670 SW 152nd St, Miami, FL 33157
Phone: (305) 232-8840
Website: https://www.pollotropical.com/
Menu Photos
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Pollo Tropical
Some of our favorites · Topped Tostones with Ropa Vieja · TropiChop Bowl with Ropa Vieja · Cinnamon Sugar Churros · Grilled Chicken Caesar Wrap · Grilled.
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Reviews
Dana Bb
I was surprised to encounter only spanish speaking employees…I’m born and raised in Miami so the culture has changed quite a bit. Anyways I ordered my food and it was good. Although $24 for all that I got was kinda high. I wanted Chipotle, which would have been cheaper, but I did do a side of plantains
… moreYunier Aguilar
I been coming to this pollo tropical for a couple a years already, since 2018. I have notice the service is been getting worse, also I always order the family pack. Today I said I am done, cause they keep not putting the full chicken always missing pieces or not filling all the rice or bean full, always missing or not putting the sauce, like today. I am done with this place. I don’t recommend to anyone. DONE!!
… moreSara Giardina
Smelled amazing from the gas station next door. Had to check it out. The family meal fed 6. I had the chicken Quesadillas, amazing. Chicken sandwich was great. Pickles seem like they may be made in house. Friendly service. All around great experience. Never heard of it before but ill definitely search it out again!
… moreAmy Bronner
It’s fast food. But the avocado chicken salad was a generous portion that fed 2 of us – and it was healthy and delicious.
$2 for a small chocolate chip cookie seemed pricey.
… more$2 for a small chocolate chip cookie seemed pricey.
Maria Gabriela Ceballos
Today I had an experience at Pollo Tropical that left me feeling a bit disappointed. I ordered half grilled chicken and kindly asked to replace the rice with beans. I was told this change was “at their discretion” and that “the system wouldn’t allow it,” which surprised me because I’ve always been able to make this substitution without any issue.
When I got home, I realized the portion I received did not look like a proper half chicken, at least not to the standard I’m used to from this chain. It genuinely caught me off guard and left me feeling frustrated, especially since I truly enjoy the food and usually have a good experience.
I’m sharing this with the intention of helping improve the service, not to create any problems. I value the brand, and I hope this feedback is useful so situations like this don’t happen again.
Thank you for taking the time to read this.
… moreWhen I got home, I realized the portion I received did not look like a proper half chicken, at least not to the standard I’m used to from this chain. It genuinely caught me off guard and left me feeling frustrated, especially since I truly enjoy the food and usually have a good experience.
I’m sharing this with the intention of helping improve the service, not to create any problems. I value the brand, and I hope this feedback is useful so situations like this don’t happen again.
Thank you for taking the time to read this.
DJ AJ Falcon
Pollo Tropical is consistently one of the better fast food choices in Miami. This location is pretty decent, large, clean, well lit, and delivered food as tasty as the other locations I’ve been to. They’re usually consistent. Service here could’ve been a little better/warmer/friendlier like offering sauces, etc. There was no toilet paper in the rest room. That all notwithstanding, I’d still
recommend this as well as other locations. Tough to beat the value and wholesomeness for the money. There’s an outdoor patio too.
… morerecommend this as well as other locations. Tough to beat the value and wholesomeness for the money. There’s an outdoor patio too.
Gibran Naughton
Ailen is always a pleasure to interact with. She always greets me, makes great recommendations and does customer service the right way. Ailen is the face I look for when visiting this location.
… moreSerena H.
Super good chicken sandwiches, and bowls. Even my hubby commented on the chicken and he’s a beef fan.
… moreMaria Regal
Horrible customer service
Girl that was in at 9pm on 2/11 had no patience over the speaker of the drive thru (because we switched from bone-in to boneless meal) and when we came to the window she said absolutely nothing, grabbed the card, gave us the food and closed the window
You guys should retrain on customer service or tell her to find another job
– kind regards, someone that works with customer service
… moreGirl that was in at 9pm on 2/11 had no patience over the speaker of the drive thru (because we switched from bone-in to boneless meal) and when we came to the window she said absolutely nothing, grabbed the card, gave us the food and closed the window
You guys should retrain on customer service or tell her to find another job
– kind regards, someone that works with customer service
Gregory Barnes
The food is good. Its seasoned well and tastes fresh. The service was lackluster.. slow and mediocre. They were out of several menu items. Two teenagers running the cash registers. Another customer and myself had to literally tell the kid 5 times what we wanted, and make trips back up to get utensils or missing items from the order. The place is also not very clean. There is a self serve bar where you can get different types of sauces for your food. It was a catastrophe.. sauce spilled everywhere, sauce had literally dried onto the countertop. Trash everywhere as well all over the bar. We arrived at about 9 pm on a Sunday night and it wasn’t very busy at all, so the fact the inside was in the condition that it was is baffling.
… more