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Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago. Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls. At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Counter-serve chain for Caribbean grilled chicken & pork platters, sandwiches & more.
Address and Contact Information
Address: 1454 Alton Rd, Miami Beach, FL 33139
Phone: (305) 672-8888
Website: https://www.pollotropical.com/
Menu Photos
Order and Reservations
Order: Order online
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Reviews
Samr Mouna
I always have a great experience at the drive-thru here, everyone at this location is polite! Angel handled our order pickup this time around and was fast and very friendly, with everything in the order neatly packed (which was impressive considering the sheer amount of food we ordered). The food itself is great and this Pollo Tropical always gives LOTS of it. Good prices, good chicken, good service, and good employees!
… moreAmyg28._
Ordered through delivery and the gave me one small chicken, and drum that looked eaten, their was chicken completely missing, the bag was sealed when arrived.
… moreEvie Batlle
I went to my family to eat and order My half chicken order was good but the breast was little bit dry I told the manager and he changed the whole order ; he told me to verify to see if it was good this time , also he waited until I finish and took all the dishes !!! very professional and timing Waoo I’ll come back highly recommend!
… moreAustin Browning
It’s almost impossible to pick up an order here, especially if you order on the app. After standing there for 10 minutes I was finally able to ask someone, her name was Rose, to check if my pickup was ready. She asked for my name, repeated it, and then briefly looked just to tell me it was not ready. After another 5 minutes of standing there waiting, another lady asked me (to my surprise) if I needed help. I gave her my name and she looked at the exact same bag that rose had looked, and handed me my order. Wow— Would you look at that! My order was ready! After all of that, I left with my order.
Once I got back to my destination to eat, I discovered that my grilled chicken Caesar wrap did not contain any Caesar dressing, and did not include the added on garlic side sauces that I had ordered.
I understand the rush of a busy lunch hour at a restaurant, and the many needs of many customers. However, it takes a lot less energy to be nice to others than it does to be as passive and unhelpful as Rose was. The missing sauce and dressing? Definitely a disappointment but I can look that over. The dreadfully poor customer service is something that I can’t.
… moreOnce I got back to my destination to eat, I discovered that my grilled chicken Caesar wrap did not contain any Caesar dressing, and did not include the added on garlic side sauces that I had ordered.
I understand the rush of a busy lunch hour at a restaurant, and the many needs of many customers. However, it takes a lot less energy to be nice to others than it does to be as passive and unhelpful as Rose was. The missing sauce and dressing? Definitely a disappointment but I can look that over. The dreadfully poor customer service is something that I can’t.
AB
Great value for the price. I got 1/4 fire grilled chicken with yellow rice and corn. Perfect when you just want a quick and simple meal without the fuss and price of spots in the beach. Fast and friendly service! Only reason for giving a 4/5 is because the tables inside and outside weren’t very clean and I had to take my food elsewhere. Will return!
… moreAshraf Obaji
This guys Angel was great he took my order and another person order on 2 different cashiers in 2 different languages at the same time. Such great costumer service. And the food is juicy and delicious!
… morejim phillips
I seldom post negative reviews, and previous Pollo Tropical experiences at other locations were positive, BUT this experience was pretty bad.
I placed an online order for a whole chicken, and upgraded to white meat only. When I got home and opened the package, I found 4 dried up wings and 2 really dried up breast sections that were partially hacked in half. The skin was missing from one of the breast pieces. This was pathetic, and barely edible. I hate wasting food, but most of this went into the trash can.
If pollo is your signature dish, how could you screw it up this badly? Whomever packed this up for my dinner can’t have any sense of pride in what they do! Pathetic! Where was the “adult” supervision?
If this had been my only Pollo Tropical experience, I wouldn’t go near one again.
… moreI placed an online order for a whole chicken, and upgraded to white meat only. When I got home and opened the package, I found 4 dried up wings and 2 really dried up breast sections that were partially hacked in half. The skin was missing from one of the breast pieces. This was pathetic, and barely edible. I hate wasting food, but most of this went into the trash can.
If pollo is your signature dish, how could you screw it up this badly? Whomever packed this up for my dinner can’t have any sense of pride in what they do! Pathetic! Where was the “adult” supervision?
If this had been my only Pollo Tropical experience, I wouldn’t go near one again.
Basking Shark
The fried chicken sandwich was the best in the entire Mami beach! The place was a little dirty but was daily cleaned. The service was ok. There wasn’t many seats but the drive thru was amazing! Overall a alright restaurant!
… moreAlexx Smith
Pollo Tropical came highly recommended from the locals that live in the area. The food in South Beach is very expensive and pretentious. While many come here just to vacation and spend money, after a while you get tired of not getting your moneys worth regarding food. Pollo Tropical is a good spot to get good gome cooked food for a good price, i recommend Churassco Steak, white rice and beans
… moreRobert
I was there Saturday afternoon i was surprise by the great customer service, I got my order faster than before. Keep it up. Restaurant look very clear
… more