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Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago. Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls. At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Counter-serve chain for Caribbean grilled chicken & pork platters, sandwiches & more.
Address and Contact Information
Address: 19700 NW 27th Ave, Miami Gardens, FL 33056
Phone: (305) 622-6687
Website: https://www.pollotropical.com/
Menu Photos
Order and Reservations
Order: Order online
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Pollo Tropical in Miami Gardens, FL – 19700 NW 27th Ave
Located in Miami Gardens, at 19700 NW 27th Ave in Miami Gardens, Pollo Tropical serves grilled chicken, TropiChops® Bowls and more…Open until late.
Pollo Tropical
Some of our favorites · Topped Tostones with Ropa Vieja · TropiChop Bowl with Ropa Vieja · Cinnamon Sugar Churros · Grilled Chicken Caesar Wrap · Grilled.
Menu – Pollo Tropical
Grilled chicken and more… grilled just for you. Order in-store, online, or through the app for a fresh meal to go!
Reviews
AJ Jessup
This location constantly gives low amount of chicken. Feel like I got more croutons and lettuce than chicken. I always avoid this location but had to stop by today due to it being the closest but now I remember why I don’t come here. Won’t be coming back ever again this has gone on for way too long and apparently never improves.
… moreGregory Neloms
Do not order a Cesar salad if you are ordering delivery. They will not give you dressing. I have dry lettuce and dry chicken! Not edible at all!
… moreN Holly- DNR
Went there to pick up my birthday meal. I normally don’t go to Pollo tropical because I don’t know what any of the items are cuz I don’t speak Spanish or I don’t know what the items are.. I knew what this was. Chicken, rice and black beans. It was very good. The people were extremely nice to me and wish me happy birthday
… morechevyboi ceo
Ordered two new grilled chicken sandwiches and only received one, she seemed moody at the window the grilled chicken was burnt hard and rubbery, Do not recommend. the only thing that was good was the yuca cheese bites very much worth it.
… moreMaria
No way to explain. Good lord. I paid $16 and i get 5 lil pieces of meat in a bowl of more rice and beans than anything. DOES NOT LOOK LIKE THE PICTURE OF CHURRASCO AT ALL. !!!! Scam
… moreLetty Salazar
I order a chicken sandwich, and the bread was hard cuban bread!. The fries were super hard and it looked like the kept heating them up to the point you can’t not even eat them. The soda was water down and flat!.I had to throw away the entire meal. It was disgusting. Can’t even get my money back since I picked up the food on my break. They need to do better. If I could leave 0 stars I would.
… moreMercy
I’m honestly so disappointed with Pollo Tropical’s customer service. I submitted a complaint back in August through the customer service page on their website and never received any response. That experience was one of the worst I’ve ever had, and I had hoped the company would at least care enough to follow up but they didn’t.
The only reason I went back two nights ago was because I was completely exhausted after a long shift at the hospital, and this location happens to be the closest one to me. Unfortunately, it was another bad experience. The employees had terrible attitudes, they were disrespectful, and my order was missing stuff again.
It’s really disappointing to see that nothing has improved and that Pollo Tropical doesn’t seem to value its customers or take feedback seriously. I used to love this place, but after multiple bad experiences and zero accountability from customer service, I’m done giving them chances.
… moreThe only reason I went back two nights ago was because I was completely exhausted after a long shift at the hospital, and this location happens to be the closest one to me. Unfortunately, it was another bad experience. The employees had terrible attitudes, they were disrespectful, and my order was missing stuff again.
It’s really disappointing to see that nothing has improved and that Pollo Tropical doesn’t seem to value its customers or take feedback seriously. I used to love this place, but after multiple bad experiences and zero accountability from customer service, I’m done giving them chances.
bladimir valencia garcia
“They’re rude, they mock the customers, provide poor service, and it’s obvious they’re unhappy with their job. They underestimate clients—someone humble who works in construction—and think they can treat him however they want and make fun of him just because they speak better English. But with your English, you earn $100 a day, and with my limited English, I earn $500 to even $1,000.”
… moresam asifzimar
No parking for the customer is very bad security staying there sale in the parking lot for the stadium the manager he does not care the polo them self has to come and see
… moreNate
Food is great as usual for Pollo Tropical. But men’s soap dispenser in bathroom was broken and they ran out of Cilantro garlic sauce at 12pm! Not sure how that happens
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