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Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago. Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls. At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Counter-serve chain for Caribbean grilled chicken & pork platters, sandwiches & more.
Address and Contact Information
Address: 23200 SW 112th Ct, Homestead, FL 33032
Phone: (786) 501-9925
Website: https://www.pollotropical.com/
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Pollo Tropical
Some of our favorites · Topped Tostones with Ropa Vieja · TropiChop Bowl with Ropa Vieja · Cinnamon Sugar Churros · Grilled Chicken Caesar Wrap · Grilled.
Pollo Tropical 10066 – Homestead, FL Restaurant | Menu + Delivery
FAMILY MEALS · Original Family Meal · $26.19 · Whole Chicken With 1 Side · $23.49 · Whole Chicken With 2 Sides · $29.39 · Whole Chicken With 3 Sides · $34.69.
Pollo Tropical, 23200 SW 112th Ave, Homestead, FL 33032, US
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on …
Reviews
Sean Espinosa
Great experience at Pollo Tropical, thanks to Dariel! He took my order efficiently and kept things moving quickly. Appreciate the good service – made my meal even better.
… moreMichele W.
I ordered the family meal chicken and pork through the drive through. I was told to park and they would bring it to me. I waited no more than 10 minutes. But as soon as I accepted the food bags, I smelled burnt chicken, which this Pollo Tropical is notorious for. And sure enough, a third of the chicken was burnt to a crisp, which meant it wasn’t edible. It’s unfortunate that this location doesn’t take pride in the quality of their chicken. The pork, black beans, rice and bread was good.
… moreThamara Ruiz
Very disappointed. The food was cold, only two small pieces of churrasco were served, the salad had no dressing, the plantains were burnt and no bread was included. Definitely not the quality I expected.
… moreGracie Perez
I had a really great experience here. The food was excellent, the service was outstanding, and the prices were very reasonable for the quality of the meal. Rafael at the front did an amazing job taking care of me and my family—he treated us with genuine respect and made our visit even better. Highly recommend!
… moreVale
I’ve lived down the road from this location since before it was even built, and I’ve been coming here every 2-3 months since the day it opened. Honestly, the only time this Pollo Tropical was good was during its first year. After that, it has gone completely downhill.
Nine times out of ten, my order is wrong. If I ask for something on the side, they put it on top. No matter how simple the request is, there’s always an issue. On top of that, the quality and portion sizes are never consistent. Some days the food looks fresh, other days it looks thrown together with half the amount it’s supposed to have.
For a place I’ve supported for years because of how close it is, it’s disappointing to see how much the standards have dropped. I love Pollo Tropical, but this location makes it really hard to keep coming back.
… moreNine times out of ten, my order is wrong. If I ask for something on the side, they put it on top. No matter how simple the request is, there’s always an issue. On top of that, the quality and portion sizes are never consistent. Some days the food looks fresh, other days it looks thrown together with half the amount it’s supposed to have.
For a place I’ve supported for years because of how close it is, it’s disappointing to see how much the standards have dropped. I love Pollo Tropical, but this location makes it really hard to keep coming back.
Eliecer Bermudez
This place is inconsistent and always missing items from your order. They seem not to be checking or read the orders correctly. I said to myself that I will never come to this location but I ended up coming here because is the closets one to my house.
They need to train their staff better or the better yet, the manager on duty needs to ensured that all orders are correct before handing them to the drive thru customers.
… moreThey need to train their staff better or the better yet, the manager on duty needs to ensured that all orders are correct before handing them to the drive thru customers.
Yina Patino
I recently dined inside this Pollo Tropical and had the worst experience I’ve ever encountered with the brand. The food quality was poor, the kitchen staff engaged in unsanitary practices that appeared far below OSHA standards, and customer service was unacceptable.
The dining area was also being used by homeless individuals to sleep, creating an uncomfortable atmosphere for guests. This location is giving Pollo Tropical a very bad name and does not reflect the standards of quality or cleanliness associated with your brand.
I strongly recommend that corporate leadership conduct an inspection and take corrective action immediately.
… moreThe dining area was also being used by homeless individuals to sleep, creating an uncomfortable atmosphere for guests. This location is giving Pollo Tropical a very bad name and does not reflect the standards of quality or cleanliness associated with your brand.
I strongly recommend that corporate leadership conduct an inspection and take corrective action immediately.
Mileidys Crespo
I felt the need to leave a positive review because I usually receive good customer service, but today Javier at the drive-through went above and beyond. He was exceptionally nice and helpful, and I truly appreciated his great attitude, it made my day!
… moreDenise D
Chicken is sometimes burned I don’t realize until I get home but now I check while in drive through and they act as if I’m wrong for checking before I leave drive through. Now I ask if they cannot give me burned chicken.
… moreJavier Lopez
Other reviews claim that this place is under new management and has gotten better. That’s a blatant lie. Consistently this place under delivers – missing items, flat out ignoring what is being ordered. Most recently, vegan (which includes beyond meat) is missing the key ingredient, yet they didn’t mind charging me for it. Pollo corporate doesn’t care – they know what’s happening in their stores, they ignore it and the staff continues to abuse this.
… more