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✔️Breakfast ✔️Brunch ✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out ✔️Delivery
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Fast-food chain turning out charcoal-grilled chicken along with Mexican staples.
Address and Contact Information
Address: 12136 Lake June Rd, Balch Springs, TX 75180
Phone: (972) 557-5551
Website: http://www.polloregio.com/
Menu Photos
Order and Reservations
Order: Order online
Photo Gallery
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Pollo Regio, 12136 Lake June Rd, Balch Springs, TX 75180, US
Pollo Regio is a popular restaurant chain located in Balch Springs, TX, offering a diverse menu of delicious Mexican cuisine.
Reviews
Malio Lozano
Big Thank you to Jason at Pollo Regio — absolute awesome service. Jason was very friendly and professional. He was helpful and he made sure everything came out as it should. He even checked on my after my food was delivered to my table.
The Regio platter is my go to. Jason’s customer service is what really stood out. You can tell he takes pride in what he does and genuinely cares about the customers. Thank you Pollo Regio !!!!
… moreThe Regio platter is my go to. Jason’s customer service is what really stood out. You can tell he takes pride in what he does and genuinely cares about the customers. Thank you Pollo Regio !!!!
Freddy
We went to eat at this location unfortunately the food was giving cold. The stake was very cold and the potato as well. Yall used to be so good and fresh /: what happen????
… moreSeth Larson
They have really overrated tacos here. Thier number 1 is $16 and they don’t have any options under $10. I ordered just one chicken and one asada mini taco and they gave me two asada. When I told the cashier that the order was wrong she got super confused and didn’tknow what to do. I will not be back and don’t understand the appeal.
… moreMark Vreeland
It was my first time at the location. Jason describe the different sauces for the chicken and I got the Buffalo. It went ham. The Buffalo and original are my favorite. Jason was helpful and came and checked on me about half way through. This is more than expected at a fast-casual spot.
Thanks again, Jason.
… moreThanks again, Jason.
KaVauhna Houston
So friendly and accommodating. Always great service. Rubi gets 5 stars!!!!
… moreEsme Fortaneli
Stopped at this location to pick up lunch, and their service was super fast. I ordered the chicken flautas, and they never disappoint – so good! Their chips were freshly made and delicious. I also appreciate the fact that they provide the toppings separately. Eunice, our cashier was super friendly, fast, and helpful.
… moreSozin
This place went downhill since i visited a couple years ago i was kept waiting for my order well over 30minutes. 15minutes into the wait i walked up to staff to check on the progress & they hadnt even begun my order yet.
I waited another 20 minutes & finally got my dang order none of the staff checked on me asked why im in the lobby so long they were just back their laughing, talking about Group chat they had four or five people in the front doing nothing.
Also anyone that reads this Do NOT use the order kiosk that thing is not connected to their systems so you’d be sitting their waiting for nothing go thru drive thru or order at the register to make sure they work on your order.
Also keep in my mind the place was not busy when i visited it was quite slow not busy at all so waiting that long under that circumstances was ridiculous
… moreI waited another 20 minutes & finally got my dang order none of the staff checked on me asked why im in the lobby so long they were just back their laughing, talking about Group chat they had four or five people in the front doing nothing.
Also anyone that reads this Do NOT use the order kiosk that thing is not connected to their systems so you’d be sitting their waiting for nothing go thru drive thru or order at the register to make sure they work on your order.
Also keep in my mind the place was not busy when i visited it was quite slow not busy at all so waiting that long under that circumstances was ridiculous
A
Hey. Dont let folks refill their drinks if they are sipping off the edges that shit is nasty. Dude was an employee. Love this place and food is good but we dont want to share germs! Get a new cup or keep the cup at a distance from the soda spout!!!
… moreRodolfo Rodriguez
I been coming here for a while now maybe years but this past week when I went was the worst. I had ordered on the wetside the most basic order. It was 6 large cups of rice and chips. That was it. I had it ordered for pick up at 5:30 and i arrived maybe 20 minutes late. I show up and this you g girl Juliette asked me if it was pick up. I said yes. She looked for my ordered and i think looked on their system and just said if I could wait. I said yes. She then proceeds to i guess go back to what she was doing and I gave it maybe 5-7 minutes before I asked again if my order was ready. She then proceeds to relook for my order and then look at the ipad. She didn’t give me any update or nothing just seemed like she was working so I didn’t bother to ask again bc i thought she was handling my order. I waited a minute till I asked for a Third time an uodate for my order. Mind you pictures this, she was assisting people coming in while i stayed waiting. She seemed like she would look at my ordered and then side track and handle other things. This time she brought in Juan and Mercedes and i was like finally im getting my 6 cups of rice. I waited and again NOTHING. So my last attempt I raised my voiced and I asked all 3 who was handling my ordered because I was waiting already and asked 4 times and Juliette would brush me off. I was there long enough to remember their names, put that into perspective. After I finally told them i needed my ordered and I wanted to see someone handle my order and finally I got my order. Terrible customer service needs more training.
… moreLory Basa
Went to this place to pick up an order this morning and saw that there was only one cashier in front taking everyone’s order . I used to work for a restaurant and this isn’t how this should be managed . There shouldn’t be just one cashier. The cashier was nice and I didn’t wait for a long time . But the manager shouldn’t be putting just one cashier dealing with everything there. I hope that they don’t keep this up and I see this cashier by herself again. Love the food and the cashier was nice but the manager needs to step it up on putting more people . Also saw the manager getting mad at the only cashier in front and I didn’t like that. The cashier was trying her best and the manager bothering her instead of helping . Managers name was Heydi .
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