Christina Mendez
I want to recognize the young man Miguel who works at the counter at Pollo Regio. I came in, he is polite, respectful, and very professional. He greets customers with a smile, takes orders carefully, and makes sure everything is correct.
It’s really nice to see someone young who takes pride in their work and treats customers with kindness. Good customer service like that makes people want to come back.
Thank you for the great service — it does not go unnoticed!
… moreLo Reece
I always have a great experience with this location. The last visit they left my large rice off. I called and spoke to Nicholas who was pleasant and quickly fixed my issue with no push back! The type of service we need in mesquite! Thank you!
… moreAlexis Johnston
I got drive through and even though I had to wait a little, it was well worth the time for the quality of the food. The flautas were a nice size portion, and the rice and beans were cooked perfectly. And the churros are delicious- I could see myself coming back when I have a hankering just for those. I had Anthony at the drive through and he was fantastic. Will be back!
… moreSubrina Johnson
I had a wonderful experience at Pollo Regio on Town East Blvd! The food was fresh and delicious as always, but what truly stood out was the customer service.
Mercedes was the highlight of my visit. She greeted me with a beautiful smile, answered all of my questions, and showed an impressive amount of patience and professionalism. It’s rare to find someone who makes you feel welcomed and valued from the moment you walk in, and Mercedes did exactly that.
Thank you, Mercedes, for your kindness and exceptional service — you truly made my day. Pollo Regio is lucky to have you!
… moreShadesma
When I say very professional and customer service was two thumbs up, give it to the young man Nicholas who waited on me tonight. Food was fresh and no long wait time. Best service I’ve had in a long time. Definitely a great employee , need more employees like this!
… moreGerald Mose
Went Through the drive-through tonight and the employee that waited on me name was Nicholas and he was very polite and respectful very helpful. His customer service skills made my trip through the drive-through worth it. I also want to mention that this location is in Mesquite on town East.
… moreAntoinette Brown
Alexander has very good customer service. He asked if the needed anything else ,very polite. And the food was good and fresh.
… moreLory Basa
Went to this place to pick up an order this morning and saw that there was only one cashier in front taking everyone’s order . I used to work for a restaurant and this isn’t how this should be managed . There shouldn’t be just one cashier. The cashier was nice and I didn’t wait for a long time . But the manager shouldn’t be putting just one cashier dealing with everything there. I hope that they don’t keep this up and I see this cashier by herself again. Love the food and the cashier was nice but the manager needs to step it up on putting more people .
… moreKeyshla Rivera
Came in for lunch and was greeted by the beautiful Mercedes! She was so informative and patient with my as I was trying to choose what to get for lunch absolutely A1 service with immaculate vibes! Definitely recommending anyone who asks me where to get their chicken fix at 🙂
… moreSonia Barbosa
I order a Tostada And as you can see in the pictures the guacamole was pretty dark and tasted like was from the day before, also the chicken definitely was culpable days old , really hard almost like plastic , very disappointment spend almos $15 for something that bed
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