Address and Contact Information
Address: 694 Arthur Kill Rd, Staten Island, NY 10308
Phone: (718) 227-1530
Website: http://pizzaiolisi.com/
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Order and Reservations
Reservations: pizzaiolisi.com
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Pizzaioli in Staten Island
Pizzaioli – 694 Arthur Kill Rd, Staten Island, NY 10312 – Slice
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Reviews
Unfortunately, since he left, the service has consistently gone downhill. The food is still good, that’s the only reason we kept coming back, but the service has made each visit more disappointing than the last.
Every time we dine in, we are left waiting far too long just to be acknowledged. It takes forever to receive menus, drinks, utensils, or even a simple greeting. On multiple occasions, especially with your woman servers, we’ve felt completely ignored while watching other guests be welcomed, attended to promptly, and even apologized to for minor waits.
We stopped coming for a while, but decided to give it another chance because we truly enjoy the food. Sadly, today was the last straw. After being handed menus, we were ignored for over more than 15 minutes. Your server didn’t come to take our order, offer drinks, or check in. We eventually had to go to the counter ourselves to place the order. There was no apology, no acknowledgment… nothing. Meanwhile, we watched the same server warmly attend to other tables who arrived after us, offer them drinks, and even apologize for their short wait.
When she finally addressed us 10–15 minutes later, it was with a snarky tone saying “I’ll be right with you after these guys to take your order” while pointing to a table that had just sat down. Like really? After refusing to even look at us for more than half an hour? In total, we waited about 45–50 minutes for our food. We were seconds away from deciding to just leave when she finally brought our food out.
We always come in respectfully and ready to support your business. It’s disheartening to feel like we are not worth the time or basic courtesy of being acknowledged. It’s even harder to explain to our kids, who love the food and always ask to come back, why we no longer feel welcome here.
We truly wish you the best, but respect should go both ways. Good food brings people in, but good service is what keeps them coming back.
I went to sit down at a table and after 15 min another 2 tablets came in and the lady took the other table’s order first and us last ! Not even an apology.
Everyone inside is pretty nice and seems like the place is being run the correct way.