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Lively, laid-back regional chain serving pizzas, pastas & salads, plus creative dessert pies.
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West Jordan – Pizza Pie Cafe
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Locations – Pizza Pie Cafe
James Ellis · 3078 W 7800 S West Jordan Utah ; James Ellis · 3078 W 7800 S West Jordan Utah …
Pizza Pie Cafe – All You Can Eat Pizza Pasta & Salad
Have lunch or dinner at our pizza and pasta buffet. Choose from a fresh salad bar, rows of baked pizzas or a pasta made right in front of you.
Reviews
Scott _
Use to love this place, but absolutely no more. The owner of this place (JAMES) might be the biggest disgrace in any restaurant business. Our family came in for a fun night like usual, and this inconsiderate person had to cause problems with us because of our party size. Like excuse me?? You’re a business it doesn’t matter if we have 5 people or 30. This bud needs to be let go and working pushing carts for the grocery store or something. That way he can get his anger management out and yell at random people in the parking lot for not putting their carts back. What a joke. Been there so many times and will never go back due to the absolute disrespect in front of people. Other people in line saw this behavior and left with us . Looking at the reviews it appears James is a big problem. Need a mega evaluation.
I am highly respected on google reviews with thousands of views on my profile. Many of my following will not be visiting here either.
… moreI am highly respected on google reviews with thousands of views on my profile. Many of my following will not be visiting here either.
Von Neilson
Looking for something different and found it. We got in and really didn’t know what to expect. Found a table pretty quick in a little personal cove that gave some privacy for some good conversation. Hit the salad bar first, lots of good options and sadly was the high point. Hit the pizza next, and it was ok. Although they had many different pizza options, the pizza seemed to be subpar. Was too full for the pasta, but did try, but you have to have someone give you pasta, after waiting decided to hit the salad bar again. Finished off with the desert pizza, and it was kinda weird. Hiy the salad bar to get rid of the brown sugar with dough taste. The price point was pretty good making it a good spot for families.
… moreBradley Trede
You know there’s one thing about being busy, but there’s another thing when you can’t even make enough food to meet the demand. Stop seating people at tables if you don’t have the ability to put food out. Don’t call it a buffet, and that have pizza available. This restaurant is poorly managed, and I don’t think I will ever come back to this location. I just ate a salad and thats it, not worth it
… moreTyler Heath
I have been going to different pizza Pie Locations for years. I went to this location last night for the first time and it was a pretty dumb experience. The food and atmosphere at these locations is pretty average, they are nothing spectacular. But it is good food and all you can eat so I’m pretty happy with that. The problem lies in when we first arrived. It 7:40 so 1:20 before they close. We walk in and it’s pretty busy and full so we can’t be seated immediately (totally fine and understandable). However there is a little “family alcove” in the back where a table frees up and there’s 8 of us so we need a bigger table. So we wait and wait for them to clear that table and clean it but nothing. Come to find out at 7:55 they won’t seat us back there because they are closing that area so they “won’t have to clean it again before they close”. The problem is that we didn’t get seated till 8:10 and weren’t done eating till 9:10. Not only did you make us wait 20 extra minutes to be seated, you made us stay till after closing and we could get a big enough table to accommodate our whole group so we had to split up. It just was awful customer service. Give me the rag and I’ll clean up the table after we’re done. Maybe put a “limited space after 8” sign on the door if we aren’t going to operate at full capacity
… moreGracie Langford
This happened 2/16. This is Ridiculous. I came in with coupons from 2 years ago, that didn’t have any expiration date, and said I could get a free drink, and the girl at the counter was so snarky about it, came back and said the manager said they could not be accepted. They had the locations name on it, no expiration date and had not been used. That would have been fine , like whatever about that. BUT THEN as I’m getting my food, I notice all the pizza in the front is chewy and looks like it had been sitting there for like 30 minutes, so I reach for the back, where the fresh pizza is, and the SAME girl from the front tells me I can’t do that, and is getting so snarky with me. I paid to eat fresh pizza, not pizza that is stale and sitting out. If she had maybe been kind I wouldn’t be as frustrated, but she was so rude about it. Whatever happened to putting your customers first. Terrible service, and mediocre pizza.
… moreKarolynn Christiansen
The owner of this location at so rude. He hovered over me while I was making my salad seeing how much of stuff I was using. Later I witnessed him yell at a grown man for “touching” his pizza when it was falling of the spatula. He said you can’t touch it until it’s on your plate. Then on our way out he was yelling at another entire family for a reason I don’t know. Our family has loved this food but we will never be returning to this location because the yelling and hovering made us so uncomfortable.
… morelori hathaway
I am writing to formally express my deep disappointment regarding an experience at your West Jordan location.
My family and I met a couple of friends there for dinner. One of our friends had already eaten and joined us solely to socialize. My family paid for our meals, as did one of our friends. After we were seated, a staff member approached us and informed us that our friend who was not eating would need to either pay or leave, as this was company policy.
I fully understand and respect a business’s right to establish and enforce its policies. However, this policy was not communicated to us at any point prior to payment. It was neither posted nor verbally explained. For comparison, signage clearly indicates that customers will be charged if soda is placed in a water cup, demonstrating that the restaurant does communicate certain policies. When I asked how we would have known about this particular policy, I did not receive a clear answer.
I requested to speak with a manager and was informed that the individual addressing us was the manager. The restaurant was fairly empty at the time, so I suggested that staff simply monitor our table to ensure our friend did not consume any food. This suggestion was declined. Instead, we were told that our friend would need to pay, leave, or sit on a bench near the entrance. I was genuinely surprised that asking our guest to sit by the door while the rest of us dined was presented as an acceptable solution.
At that point, our friends indicated they would leave. I then requested a refund, as we no longer wished to dine under those circumstances. Although I had paid by card, I asked whether a cash refund could be issued, since I was told it would take three to five business days for the refund to appear on my account. I was informed that a cash refund was not possible. I was given a receipt showing a total of $0.00, but it did not include any card information to confirm that the transaction had been reversed to my account. When I asked how I could verify that the refund would be processed, I was simply told that it would be. This was particularly frustrating, as I had just spent nearly $70 on a meal we would not be eating, could not receive funds to use elsewhere that evening, and was offered no concrete assurance beyond a verbal statement that the refund would be processed.
I asked whom I could contact the following day to share my concerns. The staff member at the front contacted the owner, James, by phone. During the call, she turned away in an apparent attempt at a private conversation, though I could overhear negative remarks being made about us. She then handed me the phone. From the beginning, the conversation with James was heated and dismissive. It was clear he had no intention of listening to our concerns or working toward a resolution. He stated that they were not required to post such policies and strongly defended his staff. While I appreciate an owner supporting his employees, the complete lack of accountability and unwillingness to acknowledge the communication issue was both surprising and disappointing.
Had we been made aware of this policy before paying, we would have made an informed decision about whether to dine there that evening. We respect business policies; our concern is that this one was not disclosed until after payment was taken. This was especially confusing given that staff were aware of the size of our party before processing the transaction.
This restaurant has been one of our family’s favorite places to eat, and we recently hosted a birthday celebration there. However, this experience has caused us to no longer feel comfortable continuing to support or recommend your establishment.
I hope you will take this feedback seriously and consider reviewing how policies are communicated to customers to prevent similar situations in the future.
… moreMy family and I met a couple of friends there for dinner. One of our friends had already eaten and joined us solely to socialize. My family paid for our meals, as did one of our friends. After we were seated, a staff member approached us and informed us that our friend who was not eating would need to either pay or leave, as this was company policy.
I fully understand and respect a business’s right to establish and enforce its policies. However, this policy was not communicated to us at any point prior to payment. It was neither posted nor verbally explained. For comparison, signage clearly indicates that customers will be charged if soda is placed in a water cup, demonstrating that the restaurant does communicate certain policies. When I asked how we would have known about this particular policy, I did not receive a clear answer.
I requested to speak with a manager and was informed that the individual addressing us was the manager. The restaurant was fairly empty at the time, so I suggested that staff simply monitor our table to ensure our friend did not consume any food. This suggestion was declined. Instead, we were told that our friend would need to pay, leave, or sit on a bench near the entrance. I was genuinely surprised that asking our guest to sit by the door while the rest of us dined was presented as an acceptable solution.
At that point, our friends indicated they would leave. I then requested a refund, as we no longer wished to dine under those circumstances. Although I had paid by card, I asked whether a cash refund could be issued, since I was told it would take three to five business days for the refund to appear on my account. I was informed that a cash refund was not possible. I was given a receipt showing a total of $0.00, but it did not include any card information to confirm that the transaction had been reversed to my account. When I asked how I could verify that the refund would be processed, I was simply told that it would be. This was particularly frustrating, as I had just spent nearly $70 on a meal we would not be eating, could not receive funds to use elsewhere that evening, and was offered no concrete assurance beyond a verbal statement that the refund would be processed.
I asked whom I could contact the following day to share my concerns. The staff member at the front contacted the owner, James, by phone. During the call, she turned away in an apparent attempt at a private conversation, though I could overhear negative remarks being made about us. She then handed me the phone. From the beginning, the conversation with James was heated and dismissive. It was clear he had no intention of listening to our concerns or working toward a resolution. He stated that they were not required to post such policies and strongly defended his staff. While I appreciate an owner supporting his employees, the complete lack of accountability and unwillingness to acknowledge the communication issue was both surprising and disappointing.
Had we been made aware of this policy before paying, we would have made an informed decision about whether to dine there that evening. We respect business policies; our concern is that this one was not disclosed until after payment was taken. This was especially confusing given that staff were aware of the size of our party before processing the transaction.
This restaurant has been one of our family’s favorite places to eat, and we recently hosted a birthday celebration there. However, this experience has caused us to no longer feel comfortable continuing to support or recommend your establishment.
I hope you will take this feedback seriously and consider reviewing how policies are communicated to customers to prevent similar situations in the future.
Darren Haslam
This was one of the best pizza buffets I’ve been to. My five kids all liked something and I really appreciated the salad bar, pasta bar and pizza. I always try to stop here when we come through Salt lake. Coming from Canada this is a definite stop on our travels south.
… moreDan Arnett
113 July 2023 – 4 Stars
First time at this brand (ever).
I really liked the salad and pasta bars. The dessert bar was also good, but at times, it was not stocked well.
In our group of 8 (4 adults and 4 kids under the age of 8), all the kids and two adults really enjoyed the pizza. These six are locals and come here often. My wife thought the pizza was okay -to- good. I did not like the pizza at all. My wife and I each tried a variety of pizzas. Some she enjoyed more than others. For me, it was the sauce and crust that turned me off. It is a typical high volume (inexpensive) sauce/crust you can get at any discount pizza place.
I do have pretty high pizza standards, given I worked in this industry from age 11 – 50, including a time as the operations manager for a pizza chain. I note this solely to point out a majority of our group (7 of 8) would come back again. I could be the problem one.
On a side note, while appearing very busy and numerous staff working tonight, I saw long periods – with dirty dishes piling up on the table while the customers are eating. This is not appealing to me personally. My son tells me they often have to stack the dirty dishes around the table when they come here as they do not clear things from the table until you get up and leave. For example, a large group left, and they came in to clear things off. The employee and his cart were next to our table. At the end of our table (stacked very high) were plates, etc from 8 people who had finished eating salad, pasta, and pizza. We were getting ready to have dessert. The staff member, after clearing the table of the party that left, looked at us and the pile and started waking away. We had to ask him to take our stack of plates. He almost looked confused.
… moreFirst time at this brand (ever).
I really liked the salad and pasta bars. The dessert bar was also good, but at times, it was not stocked well.
In our group of 8 (4 adults and 4 kids under the age of 8), all the kids and two adults really enjoyed the pizza. These six are locals and come here often. My wife thought the pizza was okay -to- good. I did not like the pizza at all. My wife and I each tried a variety of pizzas. Some she enjoyed more than others. For me, it was the sauce and crust that turned me off. It is a typical high volume (inexpensive) sauce/crust you can get at any discount pizza place.
I do have pretty high pizza standards, given I worked in this industry from age 11 – 50, including a time as the operations manager for a pizza chain. I note this solely to point out a majority of our group (7 of 8) would come back again. I could be the problem one.
On a side note, while appearing very busy and numerous staff working tonight, I saw long periods – with dirty dishes piling up on the table while the customers are eating. This is not appealing to me personally. My son tells me they often have to stack the dirty dishes around the table when they come here as they do not clear things from the table until you get up and leave. For example, a large group left, and they came in to clear things off. The employee and his cart were next to our table. At the end of our table (stacked very high) were plates, etc from 8 people who had finished eating salad, pasta, and pizza. We were getting ready to have dessert. The staff member, after clearing the table of the party that left, looked at us and the pile and started waking away. We had to ask him to take our stack of plates. He almost looked confused.
Dylan Cluff
We came in last night to celebrate my son’s birthday with a group of 8. Right away, we were told we had to squeeze into a booth, even though there were clearly larger tables available. We politely asked if we could use one, and were told it was impossible because those tables are “for parties of 10,” despite the restaurant not being busy at all.
We tried to brush it off and enjoy the night, but halfway through our meal a family of 7 was seated at one of the larger tables we had asked about. That part was frustrating and honestly didn’t make much sense.
I do want to give credit where it’s due: the employee who was cleaning tables noticed what happened and went out of her way to check on us every 10 minutes. Her kindness and awareness were appreciated and helped salvage the experience.
Food was fine as expected, but the seating policy (or at least how it was enforced) took away from what should’ve been a simple, fun birthday dinner. Some flexibility and consistency would go a long way.
… moreWe tried to brush it off and enjoy the night, but halfway through our meal a family of 7 was seated at one of the larger tables we had asked about. That part was frustrating and honestly didn’t make much sense.
I do want to give credit where it’s due: the employee who was cleaning tables noticed what happened and went out of her way to check on us every 10 minutes. Her kindness and awareness were appreciated and helped salvage the experience.
Food was fine as expected, but the seating policy (or at least how it was enforced) took away from what should’ve been a simple, fun birthday dinner. Some flexibility and consistency would go a long way.