Robert Cisneros
I ordered 3 medium pizzas and a order of bread sticks online with my reward points at 2:30 pm and wanted everything at 4:45 pm so I could pick it up after work for dinner for me and my family. I show up a little after 5 and the guy that helped me looked at his computer and saw no orders under my name. He then talks to his manager that tells me the order has been cancelled!! By them because I can only order one pizza per day and I ordered 3. What!!!! They never called me and told me anything! I even have a email saying my order will be ready at 445! So i guess they make there own policy and the app just lets you think your all good with ordering 3. And I lost 675 points cause they canceled my whole order… and my points never went back.
… moreDaizy T
Bad Management by Francisco , Placed an order online at 9:17 it said it would be ready in 15 minutes. I arrived at 9:27 my payment was taken and i sat down and waited then it was 9:48 still no order was ready. I asked to speak to the manager named Francisco and he said he had forgotten to place my order, since he was to busy chatting away with the other workers in the back. Then he had asked me if i could wait 15-20 min for him to make my order he had forgotten to put in 30 min ago so now he wanted me to wait a total of 45 min for my order. Bad manager was in no way careing about customer service or no way of solving the issue.
… moreJose Ledezma
Very bad customer service, I called the employee the time was 6:04pm on 01/18/2022. He was very rude and hung up on me, I called a second time his exact words were “thank you for nothing” and hung up again. Hope the manager does something about this. I had to order my pizza somewhere else. That was very unacceptable. I talked to him politely and he was just so rude. Sorry but Im not buying pizza here anymore.
… moreSteve Ramirez
They always get the deliveries wrong. This time the dinner box got tipped over in the delivery process and the wing got sauce spilled and soaked the pepperoni pizza from underneath. Called and the girl who answered said they would give me credit. I then told her my kids weren’t going to be able to eat it with the hot sauce all over the pizza, since it is the burning hot sauce. Puts me on hold without telling me again and says they will deliver the other pizza in another 30 minutes and to return the other one with hot sauce with the driver. So by the time the we get our other half of dinner for the kids, my wife and I will be reheating our portions I guess. “Great customer service!,” said none of this pizza hut’s customers!
… moreBibi Santos
I paid for a 3 topping pizza and only received a pepperoni, this was a carry-out order, when I arrived to pick up my pizza, the employees seems to have a gathering outside in the parking lot, which I believe is the reason of the carless mistake. I would like a credit for a large 3 topping pizza. I can send pictures of the pizza missing bacon and bell peppers
… moreSummer Guerrero
When i order extra toppings and pay for it and then dont receive what i ordered, makes me not want to strongly agree rate my experience. Please ensure all branches and employees are sure they are doing their job correct when representing the company.
… moreOscar Perez
My mom called in to order a pizza and the person who answered was very rude and hung up on her! Only because she asked if she (the cashier) spoke Spanish. So I ordered the pizza online instead and went to pick it up and to my surprise, no one at the front desk. The phone was ringing like crazy. To top it all off I can see the girl chit chatting in the back with others. Eventually one of them came out and asked for my name and she said they’d bring out the pizza in a bit, and she goes back to chit chat and for a good minute before coming back with it. She had the decency to ask if I wanted pepper or parmesan with the pizza. I’ll never be calling to order again until they get their stuff together.
… moreBanana Banana
This was one of the 2 mistakes I remember. One,one of the drivers got lost and never brought the pizza. Resulting in an hour loss. kids were hungry
2nd incident was saying I recieved credits for that incident which and when I used them ( and pizza arrived) driver told me I still had to pay. So I called and they said I never had any credit to begin with. I’m gonna guess they dont keep track of who has credit or dont discuss with the others.
Make sure they confirm you have credit via message because you cant take their word for it.
… moreRicardo Vazquez
Ordered two medium pizza with two toppings pick them up, noticed both pizzas dont have one topping. Go back to the location cashier Lisbeth admits it right away on quote “oh yeah they’re wrong hu” I replied with “yes why would you even charge me if you knew you didnt have the topping for this order?” She didnt respond and just gave me credit for the next order.
… moreFabby Avila
just ordered a med pepperoni sausage and jalapenos pizza with THICK CRUST and we repeated this part to the guy over the phone specifically with THICK CRUST and it got here with the regular thin crust-_-this is not the first time it happens idk why but this place never gets our orders correct… bad customer service i will be switching to pronto pizza across the street from now on .
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