Daniel Gutierrez
Leaving work and exhausted. Just to hot to be cooking at home so decide to get a quick fix for my tum tum drove to the Highland Pizza Hut on Boulder for dinner. Haven’t had a pizza in some time and decided to kill my once a year craving for a pizza. Walked in to place my order and the lady behind the counter (Monique) was very pleasant and nice. They didn’t seem to busy and very quiet inside. Monique took my order and said it was going to be like 12 minutes. So I sat and waited. The only disturbing thing was that I was attacked by flies in there little seated area in the front while waiting for my order. Over all, pizza was bomb, service was great, wait time was short but the flies for most would be the deal breaker. Large deep pan meat lovers with jalapeños. Sorry, couldn’t wait to dig in before I took my pic.
… moreSNOW
Yes Pizza Hut! Love the family boxes. Feels like I’m opening presents. Everything is always appealing. Love the convenience of parking and having my order brought out to the car. Plus the workers that do that are kind so makes me want to come back more often. Thank you 🙂
… moreIt’s Groovy baby Brown
I can’t even believe they sent a pizza out the door looking the way my pizza looked. most of the time I get good service over there. I don’t know what’s going on lately. Most of the cheese was rubbed off two pepperonis on a slice it was crazy
… moreAnaid Rivera
I had a really disappointing experience. I ordered a pizza and the pizza was way too salty basically inedible. I tried calling the pizza shop multiple times to fix the issue, but no one ever answered the phone. I understand mistakes happen, but not being able to reach someone to resolve it made it even more frustrating. Really hope they improve both the food quality and their customer service.
… moreAraceli Diaz
I was able to order pizza online and picked up when it was ready. Contactless service is very apealing but when Igot there to pick up, I still had to get down from my car to pick up the pizza. The whole process took 30 minutes.
… moreJoe
Rude management and customer service. Austin is the worst person I’ve dealt with at a place like this. $26.00 for this cheese pizza. Hmmm !
… moreRicky Yn6
Pizza Hut is always good I rather just keep the normal pepperonis then the cup small ones though but this place has nice some staff who great you kindly and make amazing pizzas
… moreZuleyma R.
Don’t get any sauces. They come less than half filled. I put 2 stars because the rest is fine otherwise it’d be 0 stars if I could.
… moresabrina renee
Wasted money on 2 pastas, an order of wings and a large pizza. I ordered online. And when we got home it was wrong. I put for half the pizza to be with pineapple and jalapeño . But instead it was on the whole pizza that I had to share with my kids so they had to pick everything off. The pastas were very dry and the wing order was the sorriest order of wings ever. The smallest little boneless pieces. I should have checked before we left Pizza Hut but I never had an issue before. ♀️ ♀️ ♀️
… moreKaren
On 4/15/20, I ordered $110.00 worth of food for my family of 7. When I went in to pick up my order, I think I waited 10 minutes for someone to actually come to the front. Several employees said we will be right with you while I waited for my food to get cold, so they could answer phone calls and make pizzas for people ordering after myself. I was already annoyed by that. The sign on the door stated not to enter without a mask. So I am unsure why the guy who ended up coming to the front was not wearing a mask himself or gloves when handling my food. The cook was also not wearing gloves as I saw her making pizza, although she had a mask on. After I got my order and to be nice left a $5.00 tip, I went home only to discover that my 16 piece order of boneless wings had been forgotten. I had ordered a 48 piece as well, so I just thought they mixed them all up in the 2 containers. I made sure to count them out and there were 24 in each totaling 48. Already upset that my food was getting cold, now I had to call and let them know I did not receive my 16 piece. The guy told me over the phone that it was there and I could get them. I stated I would like some fresh wings since now I could not eat instead I had to leave to get the wings I paid for. I was almost to pizza hut when I realized I had forgot my mask because I was in a hurry to grab the wings so I could eat with my family. So I had to turn around to get it. At this point I was just over dinner. When I got there, the guy gave me my new wings and apologized, but didn’t bother to offer me any compensation for their mistake. I usually don’t order pizza hut, but I thought I’d give it a try. After spending $115 with tip to have cold food which by the way I barely ate because I was no longer in the mood since my family already ate and it was beyond cold at that time. I feel when a customer spends that much or any amount for an order, they should not have to wait for their food once they arrive and the order should be correct. On top of that, when you make a mistake, you should do more than apologize. I was displeased with the service and with the quality of the food and for that, I will probably not return.
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