Mike C
I am disgusted by the customer service and quality of my order. I placed an online order for pick up. I went and got my food as I was coming back into town from traveling. When I got home to feed my family, the wings we ordered were burnt. I called the store, and the phone rang for exactly 10 mins and 53 seconds until someone picked up. I explained what I had experienced, and all I heard was hold music for an additional 3 mins. Another associate picked up, and I once again explained the situation, and I was asked this time to hold on. Another person picks up named Amanda, and she is completely rude and has nothing but a foul attitude. I explained yet again that my wings were burnt, and her response was that’s our fryer oil. If you order again it’ll be the same. I have been a customer for over 11 years at this store and never have had wings that looked like this. I asked for a GM or DM, to which I received nothing but attitude and was told it is just the store number. This is horrible service and even worse food. We shall see if I actually get to speak to someone tomorrow.
… moreFourpaws
Absolutely HORRID pizza… Flat, disgusting crust and cheap sauce. Over my 45 years on this planet, I have lived in nearly 20 states, I have had HUNDREDS of pizzas… from High end “Famous” pizzarias in Chicago, NY, CA.. etc.. I have had the cheapest and worst pizzas BUT…. This particular Pizza hut is LITERALLY the WORST crap I have ever had… If I was the manager or Owner, I would be ashamed… Seriously, If I worked at a place that sold junk like this I would quit.. I have dignity and integrity…. imagine looking at the fact that 99 percent if the reviews are horrible, knowing you put out crap and go.. “Oh well”…
… moreDemonNix Loud and proud
$70 for 3 pizzas is ridiculous! Way over priced! I got the big new Yorker, and it wasn’t good. Didn’t taste good at all. 1 out of 10. I got a super Supreme stuffed crust. It was pathetic! I counted 6 pieces of bell peppers. Hardly any toppings! 2 out of 10. The last pizza I got was there Hawaiian. It was the best one of the three. 5 out of 10. Customer service was ok. There’s only one location in flagstaff. They don’t deliver to the other side of town. I use to order pizza hut a lot, but they got rid of the bbq bacon cheese burger pizza and there chocolate dunkers. I haven’t ordered pizza hut in years. After this experience, I will never order pizza hut again. Overpriced and low quality! I don’t recommend pizza hut!
… moreSteven Freeman
I ordered delivery. The food was cold, I usually like the taste of the food I typically order (in my home town) but this establishment was disapointing to say the least I literally threw the food out and ordered from somewhere else. I did try to call the resteraunt to find out if maybe an error had been made but no one answered after ALOT of rings.
… moreCrimson and Clover
They have the worst pizza have me the wrong order or Uber and it was disgusting go to local pizza places I can’t even get a refund
… moreEverybodycallme Memo
I ordered 2 large pepperoni pizza from app. 1 is with classic marinara sauce another one with buffalo sauce. Non of them has any sauce in it. Terrible
… moreJR JA
Demons work there and they usually have good service but the guy tonight with red hair provided what you would expect when your enemies come In to order.
… moreMark Riggs
Normally this pizza hut is pretty good when I order. This time the app wouldn’t process payment. When I called the local number it goes to a call center and they hung up when I tried explaining what was going on. Call back and they transfer me to the store only the store doesn’t answer for 10 minutes. I finally hung up. I guess they just don’t want loyal customers anymore
… moreBarbara Highsmith
The positives are the food was ready quickly but the pizzas were the worst for the Pizza Hut name I have ever experienced. We were traveling, exhausted and hungry, did our best to scrape off the extreme extra unrequested amount of marinara and soak up more grease than I have ever seen on pizzas. Totally lacked flavor. Hopefully just a one time horrible experience on their part because it was awful.
… moreAna Wood
Food as not very good, doughy crust instead of well done & crisp. Delivery, no dried pepper pkgs. Cheese, too little Spinach, Sausage, Pepperoni & Mushrooms . Do not recommend them!
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