

Find your nearby Pizza Hut® at 1144 Airport Blvd in Austin, TX. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas, salads and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.
Popular delivery, carry-out & dine-in chain known for pizza, wings & pasta, plus sides & desserts.
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Pizza Delivery & Carryout in Austin, TX – Pizza Hut
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FINALLY got a one-topping stuffed crust replacement but not before a bizarre, frustrating amount of phone calls to the experience people that emailed me to tell me I had $30 I could use on my “account” (non-existent) to use with the store. They said to check out with them and they’d know what I was talking about.
Apparently, someone used my phone number to order themselves a pan pizza, and I guess convinced them they were me? I never ordered or received anything besides the wrong pizza a couple weeks ago and (thankfully) the free stuffed crust today.
It would have been better to just refund $30 to my credit card. Less hassle. BUT they ultimately did the right thing, so review has been updated.
Ordered a stuffed crust pineapple pizza (large) and got … A regular pineapple pizza with no stuffed crust.
When I called and asked about it, I was told they delivered it that way cause there was no stuffed crust left … Then tell me that so I can cancel the order?
And this isn’t the location’s fault but the Door Dasher they used was late cause they couldn’t figure out the address.
I’ll update the review if they do the right thing and refund it (the person on the phone said they’d talk to a manager) but for now, not happy.
I came in for a pick up order that was for delivery that was supposed to be ready for pickup. I was told it would be an extra 10 minutes until it would be ready. I ended up waiting a total of 23 minutes for this order- which upset my customer- as I had to explain why her pizza that was supposed to be delivered 20 minutes ago, still wasn’t ready.
The main reason I am writing this review is because of the behavior displayed by an employee, older woman (the younger female employee refused to give me her name). She was in the back banging things around, cussing, yelling and then to top it off, she walked out of the kitchen with a cigarette in her mouth (not lit), mumbling something angrily as she walked through the dining area and out the doors.
I was shocked to say the least.. I am pretty sure having a cigarette out, in your mouth, lit or not, while you are in the kitchen with pizzas is not okay.
I go to this location at least once per week and they’re always fast and friendly.
Yesterday, I placed my order at 7:45am to be delivered to my church by 5:45pm. I received a notification at 5:30p-ish that it would be delivered by 6:14pm. 30min late! I called the store- was told only two people showed up for work. How is that my problem? At 5:45 they were still preparing my pizza order. I also tipped the driver $20 when I placed my order, not aware that it was a DoorDash Driver. I was notified a little after 6pm that my order was picked up. I didn’t received my order until 6:38 when the church is less than 10 minutes from the store. I had to cancel the pizza social to keep our event on schedule. It was a waste. When my order arrived, it was lukewarm at best; the Cinnabon’s were doughy and so undercooked- they were inedible; the brownie I ordered was missing. A few minutes later I received a text from the DoorDash Driver saying, “I dropped your cookie that’s why I couldn’t give it to you.”
Now, the problem with this is- I ordered from this same Pizza Hut previously when I had an event at church. That time I personally picked up my order. I arrived early and waited 30 minutes for my order that time. Again I was told my order was large and they didn’t have enough staff. But I saw lots of workers stumbling over each other, yet my order was delayed. I want my money fully refunded. I also want the $20 tip to the inept delivery driver refunded as well. I was told, “we don’t have delivery drivers. We contract with DoorDash.” How and I supposed to know that as a consumer? I didn’t pay DoorDash, I paid my transaction to Pizza Hut. This was a total mess both times I ordered from this Pizza Hut. And it will never happen again.
GET IT TOGETHER FR!