Geidy Gavarrete
The worst Pizza Hut ever , every experience I had with them is bad. I’m currently sitting in the window waiting for an order and the phone is ringing and ringing and no one bothers picking it up. I see why you can never get a hold of them when you call here, they just don’t care and ignore the phone
… moreKen Wiar
Ordered for delivery, after about 1 hour they called to say they couldn’t deliver and I would have to pick it up at the full price I already paid with delivery fee and tip. Ended up canceling the order and ordering from Domino’s. They said it will take about 5 days to see the refund on my card because she was new and needed to have the manager do the refund tomorrow.
… moreJaymes Lee
Ordered here on 11/12/25 expected delivery time was 8:14pm to 8:24pm; however, the website said food was delivered at 8:21. I was outside and never received the food and called at 8:30. I was told he had a delivery before mine and would be there shortly. I then had to wait an additional 35 minutes before my order arrived. I gave a 20+% tip for bull
… moreElla C
Yesterday, I experienced a frustrating situation when I called customer service regarding my order. During the first call, the representative abruptly hung up on me without any explanation. When I called back for a second time, she answered the phone and I clearly explained my reasons for calling, detailing the issues with my order. After this, she placed me on hold but never returned to the call, leaving me without resolution and feeling ignored.
… moreMarcey
Ordered online and when I arrived over 30 minutes later. Worker at drive thru window told me my order wasn’t ready; give them 10 minutes. I parked for 12 minutes, then drive back to the window and worker says that they never cooked my pizzas. He apologizes and says he will put $5 store credit in my account. I wait another 15 minutes for pizza. Two weeks have passed and no store credit, plus pizza was disgusting.
… moreFrancisko Onofre
I went inside to order my food. I didn’t see any orders and nobody was inside. No customers and I ordered a large pizza and boneless wings and even though they had no orders and no other customers they still took almost 30 minutes to make my order. I waited and waited and waited… Lots of business wonder why they are slow, why customers don’t show to their restaurant. Customer service and sense of urgency are a must. Food was great but customer service and the time they take to make the food is horrible.
… moregdouglassm43
Messed my order up on the app, and didn’t do any better when I arrived at the store. I ordered a pepperoni pizza and this is what I received. Horrible experience.
… moreDiego Lira
This location Is really bad! The WORST I have ever came across! I’ve ordered about 5 times from there and every time my pizza is not how I ordered it. I ordered large with extra pizza sauce and extra pepperoni and there is hardly any pepperoni or sauce. There customer service is horrible, they never answer the phone. Alway hours late with the delivery’s I will Never order from there again. I highly recommend they close it down or fire everyone there and hire new ppl!
… moreJ Step
Every single time I order delivery online from this location, it comes to me wrong. Either wrong crust or wrong/no crust flavor. Missing drinks/sauces/breadsticks/cheesesticks. Literally everytime. If it’s something missing usually the driver will say they’ll go back and get it and apologize for forgetting. But they never show back up EVER. At this point I feel like I’m getting robbed, I tip drivers everytime. I get my order wrong LITERALLY EVERY TIME! I feel like it has to be on purpose… pizza come half burnt or close to. With tough dry crust, where there should be buttery flavored crust. Even the cheesy bites crust, nobody even wanted to eat them cause they were bland and over cooked and dry. Getting extremely tired of this… please do something. Edit, though this is from a yr ago it still rings true today, I’ve lived in duncanville for years ordering from here, and at this point I just do it so I can complain and get free pizza (if they ever answer) just ordered again same old same old, missing drinks, no flavored crust just dry rubbery crust… I know dry and rubbery ain’t no “hut favorite” ya think yall would fix yourselves… this pic almost look like thin crust but no folks… it’s pan…. and supposed to be covered in buttery garlic herbalicious flavor….. but instead it’s more like ruined freezer piecrust… they won’t even answer the phone so I can get my drinks! Just on hold for 15 min then hung up on
… moreMindy McBrayer
Pizza crust is burnt. Half cheese extra cheese only on the bottom half of the slices second time. Sad because it’s so convenient. Especially when you want pan crust so bad but you can’t even eat the crust
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