Troy Folse
Ordered delivery online and would give negative stars if I could. We watched the status stay stuck in preparing. Three drivers appeared to have gone to the restaurant for our order. We received a message for the first one, then the second which stated our order was not ready and they released it. Then the third who said the store told them the pizza had already been picked up. In the meantime, we tried calling the store. The call was answered by the lady at the store and I was told to please hold. 15 minutes went by and she never came back so we called with another number and the call center answered. They sent us to the store. She picked up and told us to hold again. After another 10 minutes had passed, no answer from the 3rd driver, my husband drove to the store and witnessed firsthand the lady answer the call and put the caller on hold. She told him the order had already been picked up by someone (who? we have no idea). She asked if we wanted her to put another to bake and we asked to cancel the order. No apology or anything. I recommend saving yourself the trouble and going to Dominos or Pizza Patron or Costco.
… moreEsmeralda Alvarez
Theres always a problem so far the last 4 times Ive came to pick up an order there’s always chaotic atmosphere long waits like 30 -50 minutes the boxes come all open and stained with sauce in top somethings
… moreMicah Moses
Disappointed yet again by Pizza Hut, and for the last time. After multiple bad experiences, I decided to give them one last try. This time at the Cedar Hill location. I placed an order online, was charged, but the order never showed up in their system or my order history. When I called to ask what steps to take, the person who answered was rude and unhelpful. No greeting, no effort to assist, and clearly unsure how to handle the situation. After pushing her to check with a manager, I overheard the manager shouting in the background that my money would “probably” be refunded. No one bothered to speak to me directly or offer a proper resolution. I called back to express concern over how poorly the situation was handled, only to be met with more attitude from the manager herself. She initially refused to give me her name until I insisted. She eventually claimed her name was Connie (whether that’s true or not, I can’t say). With so many pizza options in Cedar Hill, there’s absolutely no reason to deal with this kind of customer service. Pizza Hut really needs to evaluate who they’re hiring at both the store and district levels. The customer experience here is consistently disappointing.
… moreAnthony Houston II
Pizza didn’t miss. The bread is super soft but doesn’t compromise the slice. The last couple of times I’ve ordered whether it’s carry out or delivery, the service was spectacular.
… moreMac C
My pizza was missing a topping, had me wait more than 15 minutes for another pizza. No customer service, not a good experience at this location.
… moreJuan Labra
Order wasn’t ready at pickup, no problem…came back, and staff said they didn’t even know when it would be ready, with attitude. Had to cancel. Been here multiple times over the years since it’s closest to me, and it’s always a poor experience.
… moreJoAnn Burkley
Well today I decided to order some pizza online and I had my son to go get it pepperoni large pepperoni pieces after getting the pizza. I took a couple bites of a slice of a pizza and it was very very salty. I waited for a little while for it to cool down, you know kind of loop warm or whatever and then began to try to take another pint to see if it was just hot and taste and salty or wet so anyway, I started back eating by again taking a bite again sorry and all I can taste with salt. I called Pizza Hut to talk to the manager about my concern that you know, maybe it was cheese maybe it was the cheese that’s making it salty or whatever condiment that they put on it. The guy insisted on telling me he could do anything about it and you know like to call somebody tomorrow and isn’t it? I will never eat there again bad customer service and the pizza like I said it was not tasty. I should not have to taste salt every time you don’t put salt on it, but I’m telling him that something that they use the condiments or whatever or the cheese was making it salty they didn’t try to help me in no kind of way. I really didn’t want my money back. I just wanted a good pizza so I’m very disappointed in them I won’t be buying pizza from Pizza Hut at 1382 bad customer service and the food wasn’t good thank you
… moreRina Alvarez
I paid $55 for my order. I got it about 1 1/2 hrs. It was cold, was not what I wanted and some of the slices were moved .
I got to take the food back to them an asked for my money back. They didn’t even asked me to replace my order back.
It’s the second time I have the same experience in this place.
… moreKatlyn Steely
Ordered a delivery of wings. When eating the wings, my husband started spitting out clumps of hair. When we reached out to the manager, he requested us to bring the hair and food back. We ordered delivery and paid the fee for a reason. We have a three month old baby that we are not putting back in the car just to return the food. We were not calling looking for anything but to make them aware, but he acted like he didn’t believe us. When asking why he wanted the hair back he said so it could be tested in a lab to see if it was them or if it was the company who makes the food. All we wanted was some acknowledgment and he was rude. It shouldn’t be on us to have to bring the food back because they are not clean! They should be checking there food and wearing proper protection.See photo!
… morePenny Fuller
Stop for a quick bite.
It was very convenient next to UpS, so I was to take care of the business walkout to an eatery.
I ordered a mini beef and sausage pizza.
I was not disappointed.
The young lady was very polite and the service was fast.
There’s chairs so you can sit and wait for your pizza.
was good.
If you need a quick bite this is a good one.
… more