Pilar W.
Worst location ever. When I walked in, I mistook the “manager” for a customer because she was sitting in the lobby on her phone. I then told her I ordered the box with the wings as an entree, which was supposed to come with 6 wings and a side. She then went back and forth with me, claiming it only has 4 wings, when online and everywhere else it says it comes with 6. I asked to speak with a manager and she told me she was the manager. Well, she could’ve fooled me. You’d think the manager would know the menu. She also said I couldn’t have a refund or my order made over. All I could get was a sorry store credit, to use at the same store that just messed up my order. Honestly, I would’ve been fine with if that woman didn’t make me feel crazy for reading straight off of the website. I guess she must own this location or something. Sorry for my mistake. Also, what kind of manager has to call an employee to help them comp a meal? I wish I could give zero stars.
… moreLady Taryn
Our family decided on pizza and I’m always against eating Little Ceasers and thought that Pizza Hut would retain the same quality I’m used to and have eaten since I was younger.
We ordered online and even told them remove certain toppings and make things only half of the pizza, that was not followed.
The pizza that I received at this location was far from appetizing looking and the buffalo bites that came in the cup looked undesirable. The pizza tore like ripped paper and wasn’t cut at all, the cheese was disgusting.
I called so that I could request a refund and the line was disconnected. So I contacted customer service for a refund and they offered me pizza I do not want from the same location that just messed up my pizza. I don’t know what kind of customer service this is.
They told me that I would be contacted by management in 3 days to get my refund and here we are 7 days later and no one has contacted me back yet, I haven’t gotten a refund and the pizza was not worth it at all.
I guess I can’t disclaim how great it is anymore and I won’t be patrionizing a place that doesn’t have the decency to remain with the quality that people came to love about Pizza Hut.
… morewark mahlberg
Manager literally argued with me and refused to remake my order even though they got it wrong. I couldn’t even tell she was the manager. I wouldn’t have even ordered from there had I known that. The standards there must be nonexistent. To the “manager,” I won’t be back and I’m sorry I even asked you to remake the food. I lost my appetite after I found out you’re in charge of the standards. I know the employees can’t be washing their hands because YOU don’t look like you wash anything. I wouldn’t even come back for a ranch cup. Thanks.
… moreRenee Doucet
Last Year I ordered probably the most delicious pizza ever (from pizza Hut). For weeks I’ve been wanting that same pizza.. Backyard BBQ chicken pizza. I am so disgusted and disappointed by this $20 pizza.. not only did they not so the BBQ sauce drizzle but tis completely bland and
Plus the chocolate brownie was not ready.. Darren Thibodeaux had to wait an additional 10 minutes for the brownie that they told him would take 3 minutes.
Also, they did not call me to let me know they didn’t have my drink I ordered and instead substituted with something I didn’t want when they are supposed to call me to let me know.
I am beyond pissed off! I don’t usually complain but I’ve been wanting my backyard BBQ chicken pizza again and like ughhh. This ruined pizza Hut for me. I already don’t like pizza Hut.. but the last time I ordered this I actually was amazed at how delicious (this we back in December). Today reminded me of why I don’t go to not only the Port Allen pizza Hut but all pizza hits!
I just now called to request a refund or get help with this order and the girl was completely rude on the phone, has plenty of attitude and argued with me on the phone behind my ticket saying I didn’t request the drizzle THATS SUPPOSED TO Come WITH THIS PIZZA.
SHE SAID I CAN BRING IT IN TOMORROW AND I SURE WILL. SEE Y’ALL TOMORROW, HOPEFULLY THE MANAGER HAS MORE SENSE!
… moreJon Trubon
We ordered pick up. When we arrived our order was wrong. The young man fixed it quick and 10 minutes later we had the right order and some free breadsticks. Mistakes happen, its how we correct the mistake that matters and this young man had great customer service.
… moreKristina Moore
I recommend getting pizza delivered from anywhere but here. Waited over an hour for pizza to be delivered to the LaQuinta hotel and when it finally got here it was warm…but totally undercooked, aka “RAW” see pictures. Spent $30 for a pizza and order of cheese sticks for 2 people and we could barely stand to eat 2 slices between the two of us. Very disappointed.
… moreRodney Morris
Driver left pizza on Hotel hall floor at wrong room!! Food was soggy and under cooked not cut and wrong drinks!
… moreBrandy Millet
I called in a order for carry out at 9 pm. When I arrived at 9:45 the store was closed an had apparently been closed since 9pm the operator who was answering calls an taking orders was not in the store an had no idea the store was closed and couldn’t refund me my money. The website says they stay open till 11pm on Friday an Saturday but clearly they don’t. Very upset and in need of a refund
… moreBa Ce
Said ready on the screen when I got there… Everyone was just standing around while I was waiting for them to bring it to the counter, turns out it wasn’t ready… After 5 minutes of waiting they tell me I’m waiting on cinnamon sticks, I finally get my order and go to my car to find out the cinnamon sticks aren’t fully cooked, not fully covered in the cinnamon sauce, the mushrooms missing from my pizza, so I had to turn back around to have them remake it. After 5 minutes of again waiting with my pizza sitting on a rack while they stood around in the freezer, they tell me they don’t know what I want them to do because they don’t have any mushrooms so they handed me back my now cold and incomplete order. On top of that, they didn’t give me the blue cheese dip that I ordered and put ranch in my hand and walked away like it was my problem for not ordering ranch anyway… I can’t stand ranch. I’m not even going to start on the state of the other pizza… Do yourself a favor and don’t patronize this business
… moreIsaBella Star (Bella, Laura)
Ordered a pizza and nothing I asked for was on it correctly.. it was half burnt. The side that wasn’t. I tried to eat.. yeah was a mistake.. had food poisoning for days… I hate 6 years ago and am just now starting to feel a little better today. One thing I can say! The pizza delivery guy was very very nice and got the pizza there fast. Thank you for doing your part and correctly.. as to the actual place.. TAKE THE THINGS OFF YOUR APP IF YOU DO NOT HAVE THEM BEFORE WE PAY. Cause if I would’ve knew that y’all didn’t have all that I would’ve gotten my money back. Also.. I would be much more careful with the getting people sick thing.. some people. It as nice and will file some big lawsuits. I do not recommend this pizza hut at all. Will try again next year maybe. Come on pizza hut. Y’all used to the BEST.
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