Tiffany Potter
2nd time ordering delivery from this location and it will be the last. The 1st time, one pizza was great but the other one was over cooked and didn’t have enough sauce. This time, delivery was estimated at 60 minutes, but it was well over that before we found out that it would be delivered via door dash and the door dash driver still hadn’t picked it up. Once we received our pizzas, they were thankfully not cold, but weren’t hot either. We might do carryout in the future, but not delivery again from this location.
… moreLuis Bellafonte
The Papillon location has went downhill over the past two years. We rarely order from them anymore due to multiple recurring issues. This seems to be an issue from the top down (management) who do not have education/training in scheduling, time management, nor customer service skills. The quality of food is low as well, especially when considering their prices compared to their competitors such as Dominos (who we have never had an issue with). The photo shows burnt breadsticks. We won’t be back. I don’t foresee this location staying in business based on all the negative reviews.
… moreTarell Fields
Rob was great and accommodating. Been dealing with no so fortunate locations on Bellevue for to long. Rob and his crew are very professional and made us feel very welcome. Good job guys. Keep it up and ill make the drive everytime.
… moreDennis Forgrave
I waited in the drive thru for 8 minutes and was not acknowledged. They could have told me they were busy. I went inside and there were about another 10 customers waiting. The workers were clearly stressed and were having a hard time. After waiting an hour, I left and will be initiating a chargeback for food I never received. I feel bad for the crew working but there were clearly some leadership issues.
… moreDavid Nelson
Worst experience I’ve ever had at a restaurant. On December 3, I ordered two personal pan pizzas for pickup. The website said the pizzas were ready. I waited in line because ahead of me, another customer was stuck because the employees didn’t know how to use Book-It coupons, even though Pizza Hut has run that promotion since I was a child.
When it was my turn, I gave them my name and the employee confirmed I had ordered them but he couldn’t find them after glancing in the warmer. I waited, assuming he would be getting help or having the pizzas remade. I was wrong. When I got his attention again, he once again asked for my name. After about 25 minutes (you read that right), he asked me what I had ordered and at that point, I was under the impression that the pizzas were at least being remade. I was wrong again.
After another 20 minutes, it became clear that they were not actually remaking the pizzas. I got his attention again. He once again looked in the warmer and it finally occurred to him to check whether the pizzas without a name on them might just be what I was waiting for. Finally, at the 50 (FIFTY) minute mark, I received lukewarm pizzas. The employee was defensive, unapologetic, and claimed he could not issue any refund (not that the price of two personal pan pizzas came close to the cost of me standing there for almost an hour)
The employee then took down my phone number and told me that the manager would follow up with me after 9:00 PM that night. I’ve waited 9 days with no response and no refund. The many 1 star reviews on here should be all you need to stay away. The manager seems to be responding to reviews, asking people to email them. I’m still waiting for the phone call.
… moreHannah Holguin
Wow! What a great location! Food was delicious. Service was kind! I had my daughters do the pick up this time and they were treated with kindness and respect even though they are only 9 and 6. Not every establishment gives them the opportunity to be big kids like today. Very grateful for our experience! Pizza Hut Book It! program lives on in my home! Not only are they motivated to read but their pizza experience was top notch!
… moreJosh Hart
Ordered a large supreme at 515 and was told it would be done soon. At 630 I got a cheese pizza.
Changing to one star because the manager wouldn’t even talk to me and the cashier didn’t know how to look up the order. This place needs new management.
… moreT Night
I ordered a large super supreme pizza at 3:00 on the 31st of October. I was told to pick order up at 4:45. I sat in line patiently for 45 minutes. After arriving to the window I sat there for 10 minutes waiting for someone to open the window and wait on me. After that the gal went and checked on my order. She came back and told me she didn’t know what happened but my order was missing. She offered to cancel or remake it. Of course I declined as I didnt have time to wait another 45 minutes for a $25 pizza. Poor service.
… moreSal Holguin
On October 31st, my wife had ordered 10 pizzas online for an event we were having several hours before our 5:30pm pick up time. I got there a couple minutes before 5:30pm to pick up the order. They were very busy. I waited in line about 20-25 minutes before getting to the cashier. My wife had received a confirmation text at 5:30pm saying the pizzas were ready. When I got to the cashier around 5:50p.m. they told us our order came in after the cutoff time of when they ran out of large product.
Apparently they ran out of large pizzas. They never called us or communicated in any way there was an issue with our order until I got to the cashier around 5:50p.m. We had to scramble to find food elsewhere. The cashier happened to the the General Manager. She said they could refund our order.
I would not recommend anyone depend on this place for any events. I will not be coming here again. This was a horrible experience. Not just for me either. There were two customers before me who cancelled their orders due to long wait times.
… moreRoo H
When someone orders something online, the expectation is that the time that is given to them to pick that order up will be the time that it is ready, I arrived at this Pizza Hut, no one was eating inside, no one was waiting. I showed up 5 minutes past the time to pick the order up. I had to wait another 12 minutes to get the order because the breadsticks weren’t made. Then upon paying you are trying to hand the credit card swiper to me out the window, I know exactly what you’re doing you’re trying to get a tip, knock that crap off, you don’t deserve a tip for a carryout order anyway, much less one that you didn’t have done on time. Stop expecting people to pay you a tip when they don’t come in and get any service from you at all. Maybe if you come to my house and clean my kitchen wipe down my counters and put the dishes in the dishwasher maybe then you can get a tip. But when I’m eating this food at home stop expecting people to tip you at the pickup window. It’s common sense
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