Its Me
I’m fairly new in town. Love Pizza Hut pizza, but the service here is way below par. Hubby called in an order, I went to pick it up, but they had no order. I ordered and paid, but then began to wonder if hubby paid when he called in his order. They wouldn’t let me use their phone to call hubby and ask!! So I cancelled my order and asked for a refund. This was done without question, but they didn’t want to provide me with a refund receipt!
I drove home, verified we had not already paid, placed a new order then drove back to the store to pay and pick it up. The man I dealt with that time was courteous and helpful, the saving grace this night.
The 2 gals I dealt with earlier really need to find a different line of work.
Next time I’ll try Lansing.
… morePhillip Pandy
Store is trash, every time I order sauce or sides they forget it. Deliver driver looked right at me and said the ranch was in the box…. It wasn’t. When I called the store “Caitlyn” picked up the phone and when I said I didn’t want the pizza she hung up on me like I was wrong smh…. Take your business somewhere else… “ no one put pizzas the hut “ except this place. Garbo
… moreChris
Ordered a large stuffed crust pepperoni on June 22nd 2024. It looked like the picture below. It’s undercooked and contains little to no pepperoni. I called the store and complained. I was given the standard spiel. Called corporate and was told that because I was recording the phone call that they were also recording on their end that they could not help me. I have the entire conversation with corporate saved and will be posting it on the web. I worked as a dishwasher at Pizza Hut in Wichita to put myself through college. Not only is this pie absolutely disgusting and undercooked. It doesn’t even have any toppings on it. Not nearly the amount it should. Quite frankly this is insulting. I hope everyone in that store gets fired.
… morekerry willis
Where’s the toppings. I ordered a meatlovers medium pizza. It cost me $30.00 ok $27.13 and it hardly had any toppings on the pizza. I couldn’t ever eat at any pizza hut ever again
… morePamela Chalos
Ordered to a local hotel- $5 delivery charge plus $8 tip for 1 pizza and 1 order of breadsticks and the delivery driver wouldn’t even bring it to my room- had to meet at the front desk. If $13 doesn’t get an order to my room- what does?
… moreJohn G
If you live on post don’t do delivery. You have to wait for a door dash driver who can deliver on post which can add up to an hour to your order. Meanwhile your food just sits there.
… moreCera Brown
Pizza was old and cold, and wings were sitting in a pool of oil. Had to drain them and ring them out with napkins. Couldn’t eat either of them. Money wasted. Would have been better off buying a frozen pizza. A Domino’s pizza ordered recently was much better quality. Cinnamon rolls were tasty, though.
… moreRobert Topping
Ordered delivery through the app, which is absolutely horrible to use, took 3 tries to get delivery to stick. Pizza showed up curled up like bacon. I’ve had nothing but issues with this location and app. Think I might be done with the Hut….others out pizza them….
… moreLatasha Turner
I ordered a pizza from pizza hut through doordash. The pizza was Hand tossed by the way. When I recieved the pizza, It was burnt. I took a few bites to see if any of the slices were not burnt and they all were.
I called pizza hut and the representative was extremely rude telling me he couldnt help me and basically callled me a liar because there is no way the pizza could have gotten burnt.
The customer service is substandard and I do not recommend this place at all.
… moreTeresa Skinner
Every time I have ate at this location and the location in Lansing, they never disappoint. I worked for Pizza Hut for 2 years in high school and this is by far the best Pizza Hut! Quality of food is perfection! The service is always great as well. Their delivery driver is always very polite and on time! Always talks about the weather and I love that! Gold 5 stars from the Skinner Family!
… more