Maria
This place is shit. We ordered (in person) 2 large hand tossed pizzas, the lady who took our order i guess misunderstood us, she placed our orders as 2 personalized pizzas instead of the hand tossed one, we paid and she said it’ll be about 12 minutes, we waited and waited and waited and one of the guys asked about our order and we told him we ordered 2 large pizzas and he showed us the 2 personalized pizzas and he said that’s what we ordered and I told him no, we wanted the large hand tossed pizzas, I got mad frustrated, we had a long day, I just wanted to order pizzas for dinner and go home but it didn’t turned out that way. We asked for refund cuz we just want to go home, we got our money back, they didn’t even offered to give the wrong pizzas they made for us just to make up the long time we waited there, I know a lot of establishments would apologized and offer the wrong foods they made. I would never go back to this shitty place again. Poor customer service. Yuck
… moreStacy Shelton
We get delivery about once a week here. Usually the same couple of things. We noticed lately it gets here really fast and it’s hot!! They were never slow before but the service, food, and delivery drivers are always fantastic!
… moreSusan E
Pizza was hot and ready. Made just as I ordered it. This location is delivery or carryout only.
… moreAlysha Mathews
I placed a large order today for our office and they filled the order with no issues! Everything was correct, it was done on time, and of course tastes great! I did not get the gentleman‘s name who helped me, but he was very kind, and he also helped me carry the order out to my vehicle. I appreciate you!
… moreRichard P
Ordered through the app but can’t leave feedback about an order or about the app. Just force closes.
The chicken bacon melt was not good. Waste of money.
Ordered an extra marinara sauce. One of the containers barely had enough sauce for one breadsticks. It was not full. Plus there’s not even enough for 5 breadsticks when they are full. One sauce per box.
… moreSarah Koehler
This manager is way out of line with customer service. He said he is the general manager. He had no name tag so I’m not sure if he’s actually the manager. We deliver for door dash and it’s our job to represent our customer. We asked how long until our order would be done and he lost it and said if we didn’t want the order we didnt have to take it and asked us to leave just for asking how long was left on the pizza… crazy… we have a video if you’d like us to share it with you. He said he’d get someone else to take it but continued ignoring us instead of resolving the situation. I had to call door dash myself. He never attempted to call them. So, the customers food is still sitting there when all he had to do was his job. He is definitely someone who doesn’t need to be dealing with customers if he can’t answer a simple question without getting offended.
… moreBethany Spencer
I’ve only ordered from this Pizza Hut Online, I’ve never actually been in the store. I will say that something has really changed. My husband and I used to love ordering from here. Just grab a couple of medium pizzas, (I’m a vegetarian, he is not) We both get what we want, and have leftovers as a little treat to ourselves! For a great price too! Suddenly, it’s like they can’t get our order right if their lives depended on it. BUT it almost seems as though it’s being done on purpose. Such as asking for light sauce and it comes absolutely drowning in sauce. Okay don’t ask for anything special! I usually order a cheese pizza, with green olives. They’ve put so many olives on it, the salt from the amount on this pizza made it inedible! Yes, I did remove some olives, but there also comes a point where your appetite is just ruined. I have a terminal heart and lung disease and already struggle with my appetite. Getting something like pizza is supposed to be a treat for me. I’m not trying to play up my sympathy card… okay… maybe a little bit! ( I gotta have one perk from dying!!) You never know who the customer is, and what they have happening in their lives. *Shrugs* A good thing to remember in every interaction. You can make or break someone’s day with the smallest gesture or just one word. Stranger or friend.
I just think the employees of this Pizza Hut don’t care to do their jobs correctly, and may feel they aren’t paid enough to take it seriously. Maybe they’re right? Idk. I suppose that includes management as well, because there seems to be ZERO quality control going on. I’ve worked in customer service too, I’ve worked in food service. It wasn’t fun. Many customers are rude and can treat you pretty badly. I am NOT one of those customers. My orders are never anything above and beyond. I’m always friendly and polite when you arrive with my order. I give generous tips. Sometimes it’s in cash, which is why it’s not immediately viewable on your end. I don’t think it’s asking a lot to order a pizza as a treat, and have it arrive as I ordered it. I’m not even asking you to be nice when you drop it off. So order at your own risk I suppose. You might get what you ordered, you might not. If you’re feeling lucky, roll the dice lol!
I have a word of advice for these employees, if your job makes you that unhappy that you can’t even make yourself care enough to do it correctly, find the job that does. Really. If it doesn’t make you happy, change it! If you aren’t happy, change!
… moreHeather Gibson
It was horrible both times AND the reorders were no better. It was the worst pizza hit iv ever eaten. Never ordering pizza hut again.
… moreKayla Sterling
I do Uber eats and I couldn’t have worse experiences picking up here. Firstly, they have the guy that’s putting stickers on the boxes and he is the worst to deal with, I asked him if he could please make me change for a 20 and he refused because he was too busy to open the register for 5 seconds. The assistant manager chick is weird, seemed nice but I saw right before pick up that she’s a weirdo and a liar. I never complained about the guy I just went on with my life because it’s not a big deal so the incident today had nothing to do with the no change incident.
… moreAllie Ellis
I ordered food through the app. I signed into my account I always use. Ordered food , 45 min later I got a message saying order canceled. I called the pizza hut I ordered through and they were very rude both the employee and the manager saying I used a wrong phone number but its the same on that’s always on my profile . They told me I would have to re order to get my food. I asked if they would give a discount since iv waited 45 minutes for nothing . They said No. Then said I’d have to wait another 45 minutes for my next order . I waited . I got my food and its completely cold and the pasta was cold in the middle , like they didnt cook it all the way through . So now I have to wait ANOTHER 45 min for my oven to warm up and to get my food properly cooked . This is the last time I order from the campbell location! So disappointed in everything. Money waisted.
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