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Find your nearby Pizza Hut® at 8131 Bardstown Rd in Louisville, KY. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.
Popular delivery, carry-out & dine-in chain known for pizza, wings & pasta, plus sides & desserts.
Address and Contact Information
Address: 8131 Bardstown Rd, Louisville, KY 40291
Phone: (502) 231-9090
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Last Updates
Reviews
Rocky Mitro
I’ve ordered a large pizza twice from this location in the past couple weeks and both times I was missing the toppings I ordered. I clearly ordered pepperoni and green peppers on my latest pizza and was given ZERO pepperonis and ZERO peppers. How does that happen? How can they be this bad at making pizzas? And what do they do to correct the issue? NOTHING. There’s no point in even paying for pizzas from here anymore because you will not get what you pay for.
… moreTiffany Henry
A doordasher stole my pizza tonight and pretended to deliver it to me. It was 50.00 dollars so I was so so disappointed and upset. The nice lady (forgot her name already, I’m sorry) answering phones and GM were deeply apologetic and so so nice to my husband and me about it when it wasn’t their fault, at all. They immediately offered to make it right with me by remaking the pizza for us which I am so grateful. it was a really awesome experience.
The pizza was made was on point too! These folks definitely work hard there Pizza Hut!
… moreThe pizza was made was on point too! These folks definitely work hard there Pizza Hut!
Sandy
This is absolutely the worst Pizza Hut I have ever come across. They delivered wrong pizza, cold and over an hour late one time. We were told we would be refunded but that never happened. This time I ordered for a 6:30 pm delivery, got a call at 5:15 saying they are in the oven. So I asked to get fresh pizza cooked and delivered at 6:30 and was told “Well ok, I don’t know what happened but your order came up for me to put in the oven and we have to use door dash.” Really bad management here!
… moreE K
Today I ordered a pizza at 4:08 PM and it wasn’t delivered around roughly 8 PM tonight. I received a notification at 5:25 PM stating my order was out for delivery. Around 7:20 PM, I called the store number only to have it ring until the line deconnected itself. I proceeded to call the customer service number on a receipt that I received the day before. They confirmed that my order was supposed to be delivered by 6:45 PM and had been pushed outside of the 60-90 minute delivery time I was advised of when I initially ordered online. I never received an update stating that. They then transferred me back to the store and again, the line rung until it disconnected itself from no one answering. Around 7:50 PM, I drove 8 minutes away to go to the store to be told that my order left out 10 minutes ago. Mind you, I received a notification at 5:25 PM stating it was on its way hours before. When I asked if they honored the “30 minute guarantee” that’s advertised online and explained everything stated above, they said no and blamed it on system updates not working since they changed it. I asked for a corporate number and discovered after I had left that the number given was invalid. I then googled the customer satisfaction number and was on the phone with them for 29 minutes. I asked to speak to a supervisor and advised the rep I didn’t mind waiting three different times. When I finally got transferred to a supervisor, they never answered the call and let it ring for several minutes. I then proceeded to write a complaint online. My food was lukewarm upon delivery and breadsticks were hard. I couldn’t tell the store about this either because they still didn’t answer the phone. The service was poor and so was the food. I am a regular customer that tips so I am highly disappointed and want a refund. I will not be ordering from this location again. Terrible!
… moreAmy Coleman
Order was delivered by Door Dash but I didn’t get my $5 – 2 liter Pepsi. Dasher wouldn’t answer his phone and neither would the store. There’s no way to be reimbursed or to comment on the dasher. I won’t be ordering from Pizza Hut again.
… moreTodd miller
Pizza Hut is slipping on the customer is always right guideline for restaurants. This location is okay but the location in Mount Washington Kentucky on highway 44 is absolutely disgusting and horrible. They repetitiously make your order incorrectly and even if you’ve had a delivery, when you try to call them back they do not answer or if they do they pick the phone up and immediately hang it back up. This causes you to have to take the pizza back down to the store which invalidates the action of paying for delivery in the first place or tipping the driver. Then when you have to return they expect you to let the driver keep the tip and them charge you for the delivery charge for the pizza even if you get your money back. All I can say is is Pizza Hut is obviously not caring about customer service any longer and I have taken my business to other locations such as the hometown Pizza located in Mount Washington which always gets the order correct.
… moreOlivia Shay
We tried placing an order through the app and noticed after an hour it still said it was “in the oven” so we called and was on hold for a while and hung up and tried calling back a few more times and finally got ahold of a manager who was very nice and explained the day manager canceled our order and did not call or email us to let us know and after her explaining that they were moving locations and repeating the story a few more times we decided to just go somewhere else as we waited over an hour already.
… moreElizabeth Cox
One of our pan pizzas was completely raw. The other 2 were really good, but that raw one was horrible. Not even barely warm like it maybe sat in oven for just a minute, dough was completely uncooked. Grossed us out.
… moreJustin Hack
This locations quality if the lowest I’ve ever seen from a pizza hut. I’ve ordered from this location twice, had the same problem both times with different dishes. First time i ordered i got their garlic butter crust on a pizza. Only half of it was seasoned, the other half wasn’t seasoned at all. Second time i ordered wings. They literally just squirted the bottom of each container with a little bit of the sauce we asked for and put the plain wings on top of it.
… moreTiffany Henry
Worst Pizza Hut that I’ve ever been to. I am not a Karen so I never post this kinds of reviews, but I ran a Arby’s for a long time as a young adult. The way things are run here are absolutely unthinkable and unacceptable.
First off, the lady running the store tonight was totally loaded. I had to “re-order” my pizzas because they ran out of ingredients and wouldn’t just let me order again on the phone. She sounded confused and in a daze.
My husband sat there for a long time and no one was at th counter. 30 minutes after the loaded lady snuck outside for awhile, she just casually asks him “what you want” at the counter.
To top it off, the Pizza HAD FFEAKING HAIR IN IT! So much from this working moms night off from cooking. Thanks.
Yall. That’s embarrassing. Pizza Hut, either pay for better workers or close this one down. What the total heck.
… moreFirst off, the lady running the store tonight was totally loaded. I had to “re-order” my pizzas because they ran out of ingredients and wouldn’t just let me order again on the phone. She sounded confused and in a daze.
My husband sat there for a long time and no one was at th counter. 30 minutes after the loaded lady snuck outside for awhile, she just casually asks him “what you want” at the counter.
To top it off, the Pizza HAD FFEAKING HAIR IN IT! So much from this working moms night off from cooking. Thanks.
Yall. That’s embarrassing. Pizza Hut, either pay for better workers or close this one down. What the total heck.