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Find your nearby Pizza Hut® at 2418 Airport Hwy in Alcoa, TN. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.
Popular delivery, carry-out & dine-in chain known for pizza, wings & pasta, plus sides & desserts.
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Delivery & Take Out From 2418 Airport Hwy – Alcoa – Pizza Hut
In Alcoa TN, 2418 Airport Hwy. Find your nearby Pizza Hut® at 2418 Airport Hwy in Alcoa, TN. You can try, but you can’t OutPizza the Hut. We’re serving up …
Pizza Delivery & Carryout in Alcoa, TN – Pizza Hut
We’d be among the best pizza delivery restaurants in Alcoa, TN. To see if we deliver in your area, simply start your order online, select “delivery” and enjoy.
Pizzeria Near Me – Alcoa, TN – 375 Hannum St | Pizza Hut
To view our full menu at our 375 Hannum St location simply start your order on PizzaHut.com or call us at (865) 984-4340. This Alcoa pizzeria is not your …
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Shawna
Complaint Summary:
On August 12, 2025, my daughter and I visited Pizza Hut located at 2428 Airport Highway, Alcoa, Tennessee, for the lunch pizza buffet. We experienced unacceptable customer service, unsanitary conditions, and a serious food safety concern.
Details of Incident:
Upon arrival, we stood at the entrance for approximately 10 minutes waiting to be seated. An employee eventually told us to “sit wherever you want” and stated that someone would be with us shortly.
More than 15 minutes passed without any service. During this time, another group arrived and was immediately seated and served drinks.
When our server finally approached, she took our drink order but did not provide straws. We were also told that if we wanted drink refills, we would need to get them ourselves. This same instruction appeared to be given to other customers.
The buffet had very limited pizza options available, and the selection was poorly maintained.
The most serious issue occurred when I found a long hair embedded in my slice of pizza. The hair was so entangled that I was able to lift and dangle the pizza by it. I immediately reported this to the manager, who examined it but offered no apology, no replacement, and no form of compensation.
The restroom facilities were dirty and clearly not being maintained.
Why This is a Serious Issue:
This experience demonstrates poor customer service, possible discrimination in service order, a clear violation of basic sanitation and food safety standards, and inadequate management response. Failing to address a confirmed food contamination incident is unacceptable for any restaurant.
Resolution Requested:
I am requesting a formal written apology, confirmation of corrective actions to ensure food safety and sanitation are addressed, and a refund for the meal. I also request that the staff receive proper training in both food handling and customer service.
… moreOn August 12, 2025, my daughter and I visited Pizza Hut located at 2428 Airport Highway, Alcoa, Tennessee, for the lunch pizza buffet. We experienced unacceptable customer service, unsanitary conditions, and a serious food safety concern.
Details of Incident:
Upon arrival, we stood at the entrance for approximately 10 minutes waiting to be seated. An employee eventually told us to “sit wherever you want” and stated that someone would be with us shortly.
More than 15 minutes passed without any service. During this time, another group arrived and was immediately seated and served drinks.
When our server finally approached, she took our drink order but did not provide straws. We were also told that if we wanted drink refills, we would need to get them ourselves. This same instruction appeared to be given to other customers.
The buffet had very limited pizza options available, and the selection was poorly maintained.
The most serious issue occurred when I found a long hair embedded in my slice of pizza. The hair was so entangled that I was able to lift and dangle the pizza by it. I immediately reported this to the manager, who examined it but offered no apology, no replacement, and no form of compensation.
The restroom facilities were dirty and clearly not being maintained.
Why This is a Serious Issue:
This experience demonstrates poor customer service, possible discrimination in service order, a clear violation of basic sanitation and food safety standards, and inadequate management response. Failing to address a confirmed food contamination incident is unacceptable for any restaurant.
Resolution Requested:
I am requesting a formal written apology, confirmation of corrective actions to ensure food safety and sanitation are addressed, and a refund for the meal. I also request that the staff receive proper training in both food handling and customer service.
josh G_Irish
The manager name is Brian. He is a jerk and rude to customers. I understand people probably do not like their job that work at Pizza Hut but yelling at customers and refusing to help them seems like a quick way to get fired. I will never order from here again and if you are smart you will choose another options as well.
… moreKasara Bumbalough
#1 pizza hut around never gets my food wrong even if I didn’t put it on there correctly they will call me to confirm because I’m such a regular. The manager is absolutely amazing
… morePreston Provost (DarthLeopard)
Carolynn is the type of employee that keeps regulars coming back. Great service, personable, attentive, outgoing. We did the buffet and it’s not the best pizza ever but for $12.19 it’s definitely worth it.
… moreNick DeMarco
Total old school Pizza Hut buffet experience! The buffet bar is exactly as I remembered it from years ago. The people are super friendly and offered to make you a fresh pizza of whatever you want. The soda never stops and neither do the breadsticks. Please go there to keep the Pizza Hut alive!
… moreJames Overdorff
At least this one allowed dining in. Food was hot and fresh. Service was ok till we wanted a box to take home. Store was lacking in cleanliness. 3 tables not cleared from the last customers. We were the only ones there when we arrived. No one even attempted to clean them and the cob webs hanging from the ceiling.
… moreBonnie Puff
They have brought back the salad bar and it was great. The price was good and the service was great. They kept the food fresh and hot. And the salads were pre-made to keep them fresh. I give the staff 3 thumbs up for friendliness, clean environment, and constantly interacting with customers.
… moreTimothy Owen
Do they had to charge Xtra for deep dish. Ok understandable. Then they end up giving me hand tossed anyways. I order carryout and can’t go out right away to get the remade pizza. They wanna give me a promo code so I have to buy something to get my messed up pizza replaced.
… moreRosendo Moreno
As soon as I walk in, young lady at the counter with thick seeing glasses is on the phone like she is at home talking to her friends! Second, I ask if I can sit anywhere and gives attitude saying dining area is closed at 730 pm. So I’m about to order carryout when she annoyingly asked if I was gonna order carryout which I say yes to. She proceeds to roll her eyes like really I have to do my job now! Turned and walked out because no telling what was gonna be on my pizza!
… moreCaleb Latham
Sunday Aug 31 2025, I placed an order online at 12:00 p.m. for a birthday party. The order was confirmed, and I paid for it at the time I placed the order. It was a carry out order, so I scheduled the pick up for 3:30. It was not a super large order. I ordered 5 pizzas and 60 wings. With the time frame I gave them to complete the order, you would think this would be manageable. It was about 1:00, maybe 1:30 that same day, I received a phone call from a guy claiming to be the manager there. He said that he could not complete my order. So, I proceeded to tell him that I had already paid for the order, and I placed the order early to give them plenty of time to prepare it. The so called manager was adamant that he could not have it ready for me by 3:30 though, and he said that he was going to cancel my order. He said that I would be refunded the money that I spent withing a day. Today is Sept 05 2025 and I still have not been refunded and apparently there is not a person in this location that knows what to do now. I have actually talked to multiple employees at this location, that claim the manager that cancelled my order has no idea what he is doing. I just want my money back. I did not even get my order that I paid for. This was a big inconvenience for my sons birthday party and now it is becoming a bigger inconvenience because Pizza Hut needs to pay me back. Based on other reviews, I am not surprised that this has not been an easy process. Thanks for the crappy service and inconvenience.
… more