TMP 826
Other than the food, this business could use a manager and staff that know what they’re doing. I placed an advance order at 9:45 am using the app for a 6:30 pm pickup. I arrived at 6:20 pm and after waiting in the cashier line until 6:30 pm, I asked about the status of my order and she replied that she would check. After not receiving any information from her, I asked a manager and she stated that it had not yet been started. The time was now 6:45 pm. As I waited for my order, I also witnessed a staff member, who was preparing an order of wings, drop one wing into a bucket marked “sanitizer” while she was placing then into a to-go container. She retrieved the wing from the yellow bucket and placed it back into the fryer. She then took the wing from the fryer and placed it in the to-go container with the rest of the order.
Meanwhile, after asking again about the status of my order, I was finally handed my order 35 minutes from when it was promised. Several others were also waiting with me and in the same situation. After all this, no effort was made to offer a discounted price or a complementary order of breadsticks, dessert, or anything else. All truth be told, if offered wings, I would have turned it down. The good part was that the pizza was up to par but getting it literally took all day.
… moreSepehr Karimi
Honestly, Pizza Hut was a huge disappointment. The pizza tasted stale and greasy, like it had been sitting out forever. The crust was soggy, the toppings were skimpy, and everything just felt low-effort. Service didn’t help either slow and careless. For the price, this was absolutely not worth it. There are way better pizza options out there. Would not recommend at all.
… moreKevin
I have waited over a month for a refund or credit on an order that I never received. I have contacted Pizza Hut several times and have only been given lip service. It is clear to me that they simply don’t give a damn about their customers. They won’t get any more of my money and I will do my best to discourage anyone else from doing so. YOU SUCK!!!
… morePaul Smith
Waited an hour at the drive thru. If the order hadn’t already been paid for would have never waited. Never Again!!!!
… moreShawn Boozer
This is specifically the watermelon road location. If you order during any busy time you’re screwed. I’ve left there POed numerous times but this may be last straw. 2 hours of my life gone and still no pizza.
… moreJoy Romine-Holloway
Pizza was burnt, I didn’t know until I was home. I wouldn’t have serviced this
… moreAndrew Wade
Add about 15 – 20 minutes to the time the App tells you it will be ready.
Pizza tastes great.
… moreNina Alyssa
Pan pizza was almost overcooked, and wish the cheese went all the way to the crust. I ended up throwing out the last 2 inches of each slice, and the elderly lady I work for couldn’t chew it, but it was still pretty good. The taste and high quality ingredients make up for their downfalls.
… moreDan Brown
This store is fraudulent and stealing from customers. Order placed on line, at pickup told manager cancelled all the orders that morning ($2 Tuesday promo) and given several excuses as to why. Everyone coming in was being told this. Was told would get a refund within 48 hours. No refund. Card was charged. Store won’t answer phone. Contact sent trough corporate page and no one called, customer service says they can only take orders. It’s theft. I can only imagine how much extra money this store makes doing this!! . Warning to others, never prepay for a Pizza Hut order, better yet, just don’t order from this location
… moreErik Smith
I’ve ordered here a few times. Never really have issues. Staff has been friendly and delivery has been fast. My only issue is every time I order cheese sticks, they are always over cooked. There hasn’t been one time they are not over cooked. So it seems like there is no cheese even though there is. Other than that, never had a complaint.
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