Jay
Ordered a pan pizza. It doesn’t look like they allowed the pan crust to fully proof. It has a profile more resembling hand tossed than the pan pizza we know, love and now pay extra for.
… moreHeather Cole
I have been buying pizza from this Pizza Hut for 3 years and never have I had such a terrible experience. The quality of service and the food has steadily declined. I haven’t been to Pizza Hut in a while because of my latest visits but I was really wanting to get stuffed crust pizza and the veggie pasta. When I was started my order on the website, it said 40 minutes but when I placed the order, it suddenly changed to 50 minutes. I was already disappointed in a 40 minute wait and it changed to 50 without asking me if I still wanted to place my order. My order was supposed to be ready at 8:18. I get there at that time and the pizzas weren’t ready. The cashier had no information – she could not give me an estimated time of how much longer it would be. She’s been working there a while because I’ve seen her there before. She should have been able to look at the pending orders and at least roughly estimate how much longer it would be. All she would say is that they were backed up and my pizzas weren’t even in the oven yet. I left to run some errands and came back over 20 minutes later. Customers cluttered the lobby, all waiting much longer than estimated. Whenever someone would finally leave with their pizzas and they would pass somebody else coming in they would say ‘good luck!’. My order was still not ready, still not in the oven and the cashier still couldn’t estimate or tell me how many people were ahead of me or anything. Finally the guy in the back came out, looked at the cashier’s screen and told people if their pizzas were in the oven or how many people were ahead of them and estimated how long that would take. So since the cook(?) was doing the cashier’s job, I’m sure it put all the orders behind even more. If I’d known how long it would take, I would have canceled the order and gone to get something else. But at that point, my pizzas were about to go in the oven so I waited some more. All this time, they never offered anything to the frustrated customers, no compensation at all for taking ridiculously long times to get orders out. I finally got my pizzas and left at 8:56. So I took the pizzas straight home. First thing I noticed were several spots on each pizza where the crust had bubbled through because there wasn’t enough cheese to cover everything. Also, everything was overcooked and burnt. They were so backed up, it took nearly 2 hours to get my food – why would they overcook everything and make each order take longer? We were hungry, so we tried to put our food on plates. We found out that although there were cut marks, NONE of the pizzas were cut all the way through. We used knives and pizza cutters to cut them ourselves and it was hard to do. And the cheesy bread wasn’t cut at all. Then when we tried to eat the pizzas we couldn’t even chew through the crusts! My son made hard tack for a class project and basically that’s what the crust tasted like and what the texture was like. Three of our items were stuffed crust pizzas. I paid extra for that and we couldn’t even gnaw through the crusts! There wasn’t enough cheese on any of the pizzas and not enough cheese on the cheesy bread. And whatever cheese it had was so overcooked, it was just a crust, not really cheesy anymore. We still have a lot left after we gave up trying to eat this stuff. We’ll see what kind of run around they give me when I go back.
… moreMEMNOCH Z
I ordered for pick up and the pizza was made quickly , hot and fresh. The staff was friendly and professional. The store was clean and the transaction, pleasant. I would recommend.
… moreLinda Harris
While up in Newnan running around with Mom (Tue 3/4) decided to grab dinner before heading home. I’ve always loved this Pizza Hut. My timing was excellent and my food was ready just as scheduled before heading into Kroger a few doors down to shop. Everything was fresh and still rather hot by the time we got back to Lanett. My only issue is I clearly didn’t order extra garlic parm sauce for my second pizza. My mistake, but still traditional marinara and all everything was amazing. Loving my leftovers today. Thanks team. Can’t wait to order again when I’m up in the area.
… moreWade Wilson
Not gonna lie, when I walked in the place actually smelled like poop. Like literal feces. Nobody was up front so I peeked over the counter into the back and saw the nastiest oil fryer I’ve ever seen. This thing was covered in old oil/grease and looked like it hadn’t been cleaned in months. I ordered a stuffed crust pizza for myself and my coworkers. I was almost tempted to just turn around and leave since I hadn’t paid yet, but I decided to just go through with it. The pizza was undercooked and the crust was very chewy, the cheese in the cheese stuffed crust was almost still solidified, I don’t think the oven even melted it. I can’t return after smelling the poop-smell and seeing the state of the kitchen. No way this place received a 96 on their health score.
… moreDenise Robinson
I ordered 6 personal pizza with extra sauce and they came with very little sauce that was only in the center of the pizza. I contacted customer service and was told that the local manager would contact me in 3 days it’s now been a week. It’s disappointing cause my ederly mother enjoys these little pizza and I ordered them to freeze for her so she would have some as they are now discontinued. I actually threw them away they were so bad. It was like a breadth cracker with a skimpy amount of toppings and no sauce
… moreAntoine McAdams
Michelle was an awesome host and gave great advice on the items, the transaction was also quick and smooth.
… morethomas mengel
Amazing staff and always getting better. Michelle is a great team leader in a very tough industry.
… moreKalifornia Kiing
Amazing customer service from the first time i walked in. I appreciate the love and amazing customer service. I will definitely come back to this location
… morePhenesh Abron
The pizza was delicious. I ordered thin and crispy and the pizza was just that. I haven’t had a pizza from Pizza Hut that I didnt havr to reheat in a very long time!
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