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Find your nearby Pizza Hut® at 12 Miami Cir in Arden, NC. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.
Popular delivery, carry-out & dine-in chain known for pizza, wings & pasta, plus sides & desserts.
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Reviews
James Stewart
This by far was the worst experience I have had with a restaurant chain. I ordered the pizza at 6:45 and the time to pick up was 7:05, I arrived at the time listed and talked to the lady at the front counter who was very rude to me, when I asked when the food would be ready she ignored me. I found out after hearing the staff in the back that my food was not ready yet and the pizzas were just put in the oven. 5 minutes later the lady at the counter said my food was ready. I was handed the food and when I wanted to check the food she made a smart remark that it was all there and basically wanted me to leave. I went outside to discover on the printed slip that the order belonged to someone else. It was a doordash drivers order. So I waited another 15 minutes before my order came out and a guy from the kitchen came out and handed the orders to me. I checked them to make sure it was my order. I left and went home to find the cheese bread partially burned and the pepperoni bacon pizza had partially burnt crust. This store needs to get new staff and get ride of the rude people.
… moreErin Cathey
I placed my order online at 7:30 PM. ETA for delivery was listed as 8:01 PM. At 7:52 PM. I received a text message stating that my order would be delivered soon. But at 8:30, my delivery had still not arrived and I tried to call the store, but it sent me to a call center and transferred me to the store. I sat on hold for five minutes. I called back and was transferred and placed on hold again for another three minutes. I hung up and called back again and explained what was happening and was told I should go down to the store to find out. It was around 8:40 PM at this point in time. I called back and was placed on hold again on the way to the store and waited in line for a long time to get to the carryout window for assistance. I was greeted by a very rude woman who when I asked about why I had been on hold for over 20 minutes on and off at that point, she stated that they did not answer their phones at that store. I explained what happened and asked if I could speak with a manager to see what was going on with my order. She came back and said the manager was busy at the moment, at which I stated that I know because he is outside behind the restaurant, smoking a cigarette and hanging out with his buddy next to his buddy’s car, I assume. I saw him come out of the store when I was waiting in line to get to the carryout window and he had been out there for at least 10 minutes while I was waiting in line. She admitted that he was out back smoking a cigarette and I said that I would be happy to wait. I waited for five more minutes and then she came back and said that he was not going to be able to talk with me. I got zero answers. I didn’t want to make a scene so I said, “Oh well, I guess I’ll just go home and see if my pizza arrives and follow up with corporate later.” And I left.
Ironically, I was on the phone with the corporate office call center on a recorded line the entire time this conversation took place with the woman at the carry out window and the guy on the phone with me was quite surprised as well at how rude and unaccommodating they were at the 12 Miami Circle, Arden, NC 28704 location.
My order finally arrived around 9:08 pm, only 2 minutes after I returned home, and was left on my porch. No one knocked on the door and when I found it at 9:15, it was very cold. I guess the 22% tip I left on top of the delivery fee wasn’t enough for the driver. Somehow a 30 min ETA delivery turned into 1 hour and 40 minutes. What!?! I hope this store can get it together soon because I used to love to order from there all the time.
… moreIronically, I was on the phone with the corporate office call center on a recorded line the entire time this conversation took place with the woman at the carry out window and the guy on the phone with me was quite surprised as well at how rude and unaccommodating they were at the 12 Miami Circle, Arden, NC 28704 location.
My order finally arrived around 9:08 pm, only 2 minutes after I returned home, and was left on my porch. No one knocked on the door and when I found it at 9:15, it was very cold. I guess the 22% tip I left on top of the delivery fee wasn’t enough for the driver. Somehow a 30 min ETA delivery turned into 1 hour and 40 minutes. What!?! I hope this store can get it together soon because I used to love to order from there all the time.
Madeline Ellis
Ordered Carry-Out online, 2 medium one topping pizzas (one of which was vegetarian) and some boneless wings. What did we get? 2 pizzas of different sizes covered in meat and toppings and bone-in wings. The best part? Two slices were missing from one of the pizzas when we opened the box….. Called and got hung up on 3 times. Finally spoke to someone who would “transfer” us and got hung on. Thanks!
… moreBrent Copeland
Assuming they put pesto on pizza for whatever reason. Definitely didn’t ask for it. They will not answer the phone to resolve this issue.
… moreBill Peters
Ordered a pizza and a 2 litter Pepsi directly throw Pizza Hut. Once the pizza was made, they handed it over to DoorDash to deliver to my hotel. I ordered pizza and drink as to have the 2 litter Pepsi for the two weeks I’m here, however, when the pizza was delivered the Pepsi was not handed over to the driver from the store. 5 phone calls to Pizza Hut and each time my call was disconnected. I spent $33.12 just for a pizza and $10 in delivery fees and tip. Since the order didn’t go through DoorDash, I couldn’t even remove the tip from DoorDash for not checking the order.
I should have ordered through DoorDash they answer their customer service phone!
All the time calling and getting disconnected. I want a full refund!
***I got your apology Pizza Hut for the 2 litter Pepsi, but nothing about the 5 phone calls, getting dropped and then lie too that a manager would reach out? The phone calls is what the big issue is about. I want a full refund! Ticket number: 0065 12/18.
… moreI should have ordered through DoorDash they answer their customer service phone!
All the time calling and getting disconnected. I want a full refund!
***I got your apology Pizza Hut for the 2 litter Pepsi, but nothing about the 5 phone calls, getting dropped and then lie too that a manager would reach out? The phone calls is what the big issue is about. I want a full refund! Ticket number: 0065 12/18.
martha knowles
Absolutely disappointed! Was told about 30 minutes took over an hour. I kept checking the status and said it was being prepared so I called was put on hold for 20 minutes a they never got back on the phone. They put our cinnamon sticks in with our breadsticks which completely ruined both. Pizza had no sauce and was way overcooked. I called back after getting food and asked to speak to a manager they gave me the number to corporate and hung up. I highly recommend using literally any Pizza Hut or even a different company before ever using this location. Wish I could post pictures to see for yourself on this review.
… moreMikayla Watkins
We placed an order through the app around 6pm set to be delivered at 7:45. At 7:45 the app then switched from “received” to “set to be delivered at 8:20”. We tried calling multiple times and started with someone at a call center. When they finally transferred us to the local store, we were on hold for 20 minutes each time without ever getting to talk to someone. At that point we just wanted to cancel our order but the call center couldn’t do it and kept telling us to just call the store the order was coming from then said to call the corporate number. We called the corporate number given and the automated system didn’t have an option to discuss our order issue, they only said the contact the local store. Absolutely terrible experience with horrible costumer service.
… moreBrad n Kim Owens
We have not ordered for awhile but new beginnings today. The pizza was spot on yummy and the lady working New Years window was absolutely friendly and sweet.
… moreBrad Harrison
I love this Pizza Hut. they’ve always made the best pizza of any Pizza Hut I’ve been to. and everybody . but two people, have been extremely friendly. and those two people are gone it seems so I’ve upgraded my review to five Stars I hope anyone paying attention to the Google local guide service will pick this Pizza Hut.The food is always hot and cooked just the way I like it. and the waitress is very very sweet and kind I think her name is Patty ,and there’s also a female manager or cook with dark hair that is very very friendly as well! Even gave me a bag to carry it bc they know I walk! You will be impressed! The man is rude and crass but forget him….. I eat here regularly ….love their apple pies!!! and will continue to enjoy this establishment thank you.
… more100% SALVADOREÑA
We’re out here at 8PM, on the door it says dine-in available until 10PM, however it was blocked off and they said dine in is closed off. Aside from that it reeked of weed when I walked in.
… more