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Find your nearby Pizza Hut® at 714 E Ellerslie Ave in Colonial Heights, VA. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.
Popular delivery, carry-out & dine-in chain known for pizza, wings & pasta, plus sides & desserts.
Address and Contact Information
Address: 714 E Ellerslie Ave, Colonial Heights, VA 23834
Phone: (804) 520-1212
Order and Reservations
Order: Order online
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Last Updates
Reviews
RD Zed
This Pizza Hut is consistently the worst one in central VA. I usually keep complaints to myself but the Colonial Heights store just keeps out doing themselves with poorer and poorer service so here I am. Tonight we ordered our typical meal at 540pm with an approximate delivery of 610-615pm. 645 rolls around and nothing (this location needs a looooong leash for delivery. Never has anything been delivered remotely on time) I give it another few minutes. I check the app and the app says it was delivered at 615, so I call the store. A young man answers the phone and I can barely make out what he’s saying. He asks for my phone number and I give it to him. He then says “Oh. Yeah, we had to cancel your order because…(?)…driver.” I asked why I wasnt at least called back? He said “this store dont have that policy.” Seriously? A courtesy phone call? The most basic Customer service isnt a “Store policy”. Says a lot. He also said the app is broke. He then stated i needed to resubmit my canceled order. I said no, keep it canceled, its 715pm, and an hour and 35 minutes later.
Im officially done with this location. Fix your store. Its obvious you have problems. You acknowledge them right here, yet it continues. Get better people. I dont want an apology or any placation, just fix it.
… moreIm officially done with this location. Fix your store. Its obvious you have problems. You acknowledge them right here, yet it continues. Get better people. I dont want an apology or any placation, just fix it.
David P
I originally left one star…. I called, and a girl took my order and told me it will be 20 / 25 minutes. I wait and drive and the guy tells me no order was placed! I had to wait another 15 minutes. A brother was starving. I got home pissed. Opened the box and took a bite and was speechless. Freshest pizza i gave ever had from them.
… moreSteven Pierce (Steve)
Waited in drive thru for over an hour, food was paid for online, got cursed at by all the staff including the manager, didn’t give me all my order had to go back just to be talked to like I was trash. Spent 100.00 on pizza. The food was great the service and hospitality was very poor and unsatisfactory. Needless to say I will not go back to this location. Reached out to customer service got an email back and it said they would be in touch within 3 days. It’s been over 2 weeks and still nothing. I guess it doesn’t pay to contact corporate, that’s why I’m leaving this here. Also reaching out to the BBB. Thanks
… moretamara lightfoot
Food was great service was not. Had to call twice. The first time they answered and I all I heard was cussing about other employees. The second time I called placed order, went to pick up my food and the employee at the window seem.to have a nasty attitude. Will not go back to this pizza hut
… moreBilly T
Lady? With pink hair at the window practical threw my wings in the bag ( causing the sauce to leak out ) took 8 minutes ( 12 minutes after my order was supposed to be ready) and making eye contact with 2 employees before someone greeted me. Of course each employee had cellphones in hand. Terrible management or training?
… moreKristy J
They won’t let me give 0… So disappointed in their service. I ordered the edge and was soo angry at the display of this pizza. It looked no different than a thin crust from any local pizza joint. The toppings didnt even come close to “The edge” as they advertise it, and Some slices were mainly cheese only with maybe a sliver of a pepper.. I had three toppings on this pizza so all slices should have had an even amount of toppings on it… While waiting in the drive thru For someone to help me, it looked as it they were closed. After waiting almost 5 minutes, I called the location, heard the phone ringing and saw the guy walk up front to only ignore the phone and go back to what he was doing… No other cars were in the drive thru, in the building or in the parking lot as far as customers so ignoring the phone and the drive thru made no sense… I am thoroughly disgusted I spent over $30 for not even sub par service or food… Posted a pic of this pizza
… moreSteve Jones
Ordered delivery and got this….looks like someone dropped my pizza. Called and was routed to a call center who was unable to offer a refund. They told me to call the local restaurant, which had their phones forwarded to the call center.
… moreRhonda Trent
I did an online order for the Large Meatlover’s pizza special with added onions and green peppers with the pan crust, which cost extra. When I arrived home that was 25mins away, I realized that it was the hand tossed crust(which I don’t like) and the crust was a very very light color. Super strange being that I asked them to cook a couple minutes longer to get rid of that uncooked dough taste. Not the normal pizza at all! Totally disappointed! Called back to the store and was told that the cook was new and I could bring the whole pizza back with the receipt and they would remake it. I live 25mins away and stopped by after work, so the last thing I wanted to do was to go back out to exchange a nasty pizza! Only thing that I got was, I’m sorry.!No other resolution for this. I will never go back to this location. I chose this location, bypassing the Chester location where I was because I received good pizza in the past. Guess this is why you shouldn’t waist your money eating out! This is the WORST pizza I’ve ever had!!!
… moreKathleen Lawson
You can tell they put toppings on top of an already cooked cheese pizza.
Gross. … wasn’t even cooked. So wish I had seen these reviews. Green pepper you see… Not even hot. Right on top of an already cooked pizza. You people are disgusting.
… moreGross. … wasn’t even cooked. So wish I had seen these reviews. Green pepper you see… Not even hot. Right on top of an already cooked pizza. You people are disgusting.
Charonda Jackson
I had a doordash order here the lobby was closed, had to use drive thru the associate told me it was still being prepared pull up. After waiting 15 minutes I called she left me on hold for 5 minutes then got nasty and told me to come around. When I got to the window I told her I understand she’s short staffed but she didn’t tell me to come back around she told me to pull up. Again very nasty she said oh I didn’t know I had to tell you to pull back around and slammed the window in my face. Again I get be short staffed but taking it out on other people isn’t acceptable or was she professional if I wasn’t doordashing I would of cancelled the order immediately.keep in mind we are timed and penelized as dashers if it’s not received and the designed time so I had to apologize and keep in contact with my customer due to late nasty service
… more