Nicole DeRico
We stopped by Pizza Hut with the ENTIRE FAMILY to celebrate our STAR PERFORMER after the drama club play at Severn Elementary school. Even though there were approximately a dozen of us, service was superb. Our waitress was very thoughtful and attentive to us. The poor girl was basically running the entire time, making sure that we were being well taken care of. It’s refreshing to see such a young girl hustle, be so polite and professional. Great job, Pizza Hut!
… moreHarold Woodard
I went on pizza hut website for Painted Post and ordered a large cheese pizza with sauce on only half the pizza for takeout. When I arrived I specifically asked the girl if it was half sauce because that’s what I ordered. As it is dimly lit in there, she opened the box and she verified its what I ordered. When I got home being in better light we looked it over and found sauce on all of the pizza. When I called the store the manager said the “no sauce” request didn’t appear on her end. She said the website is sketchy and better off calling instead of using website. Also if you use credit card there reader gives you three amounts for tips. I’m sorry now I gave them a tip. Didn’t see any way out of it anyway.
… moreCHET LOWE
The counter person/ waitress/ Server.Zoey was completely amazing.
Service: …
… moreMakaio Iokepa
I called to order a pan pizza. Tuesday the 7th around 6pm. The lady that answered the phone. Talked really fast like she was in a big hurry. I mentioned online was not working for me and I would like to order a personal pan pizza and a $2 2 liter that was advertised online. She got very argumentative and cared more about not honoring the coupon than taking my order. He customer service skills were horrible. When I got there to pick up my pizza I knew right away who she was. She was running around in a big hurry, but getting nothing done. She even almost ran into her coworker who was holding several drinks. Can’t believe her manager allows her to work that way. Everyone else seemed laid back. Everyone else was getting things done and they certainly were not busy. I don’t think pizza hut is ever busy anymore
… moreNatasha Hogan
Dining room was busy however there was no one doing to go orders so there were 4 people just standing waiting for someone to greet and see what everyone needed for take out.
… moreRandy
Ordered a Veggie pizza online. It was ready at the pickup time in the subsequent email. It was delicious.
… moreCPS computes
We went to the newly opened Pizza Hut for dinner the other day. We were hoping for a bit of nostalgia since the outside of the building looked pretty much the same. Unfortunately upon entering we noticed that the interior was not as character filled as it was as well as there was no buffet etc, traditional booths were gone. We ordered chicken wings, a bigger pizza, as well as a pasta with Alfredo sauce. Unfortunately the pizza the crust was very hard kind of cardboardy with no real chew to it. The sauce had little to no flavor and there was only about half as much cheese as should have been on a pizza. Nothing like a Pizza Hut pizza should be. The chicken wings were not bad but unfortunately they seem to bother and caused bathroom issues the next day for the person who ate them. The pasta also was unfortunately flavorless. In a way I wish we ordered a regular pizza to see if maybe it was just the New Yorker was made poorly but everything else added up to a very dismal meal. The service itself was very good, the girls came and checked on us and refilled drinks often. Another annoyance is the phone which has the ringer on high 6 ft away from where you’re sitting trying to eat. So it scares the hell out of you every time you start eating. I don’t know what to say about the traditional pizza, I pray they at least make that right. I. The end we spent $80 for a nostalgic taste that taste poorly and caused severe distress for another family member. Given me atmosphere and all the things I’ve stated as well as the details of the material of the restaurant and quality of food I am not sure if this location will be able to remain open if it stays this way. After our experience I cannot see ordering or eating anything from here anytime soon. RIP classic pizza hut.
… moreNoelle Hoaglin
The detail to customer service is severely lacking. Paying the amount you do for pizza today, and the management cannot deal in making the experience worthwhile. Placed a large order online, but I didn’t have a chance to put in that I wanted it in an hour instead of immediately. I called as soon as I hit the button, when I realized my mistake, to have them make it closer to when I could pick it up. When I called, I was told that they could cancel the order and put it back in the system, but that I would not receive a refund for up to a week possibly and be recharged the large amount to be put back in. Or that they could cook it then and place it in the warmer to sit and dry out. They said otherwise it would get overlooked and missed. I asked if I could just call them in a half hour and remind them to start it, and they said nope either cancel and reorder or have it put in the warmer. You would think if you spend almost $100 they could find a way to make it work. It is sad how no one cares about customer service, and instead just about the money bottom line. I was so excited for this pizza hut to open back up, and I am sadly disappointed in how this business has returned. The staff is not the issue, I know they only do what they are told. But management is severely lacking in the ability to maintain a happy customer base.
… moreMelissa Bowen
Food is always good and hot. Customer service is excellent. Bring back the salad bar.
… moreNick Elliott
Food great but they never delivered my order or gave or offered a refund kept sending me to customer service and customer service sends me back to them it’s been a week and not hopeful wish also the manager was supposed to call me
Multiple times and never did ✌️
… more