M B
I used to be a huge fan of &pizza and especially loved the customization. I haven’t been in a while but was craving a good pizza.
When I walked in I noticed the new menu items, salads and tacos then I also noticed the new Kiosk. Kiosk usually gives the staff an excuse to ignore patrons and give mediocre service so of course there was no greeting and I was only spoken to when my order was ready which took 20 mins although there were only 2 customers in the store.
I decided to try the tacos since it was national taco day, I ordered all 3 options. The box was pretty small I expected the tacos to be bigger. They were burnt to a crisp and I actually don’t mind crispy but they were actually black. I wouldn’t even serve that to my child at home. I would have the decency to throw it out and make a new fresh one to serve. Some of the toppings like the corn and onions were also burnt. The flavor of the tacos was masked by the overall blackened burnt appearance.
Sadly this will be my last time visiting &pizza. I gave them grace after the Marion Barry incident but they’re definitely on a decline.
… moreTom Spiggle
Folks here are great, but I ordered for delivery. It was delivered to the wrong address. They use Uber Eats to deliver. But in this situation you can’t report it through Uber Eats. Then if you call &pizza, they say you have to take it up with Uber Eats. So, I just had to re-order the same order, pay for it again, and then pick it up myself
… moreTondachan LaSylvet
I gave two stars based on yesterday’s order and poor customer service. I called the location twice and was told it’s a call center with no way to reach the store. The 2-star rating, even with a 5-star rating for Stephanie, averages out to 2 stars because yesterday was a negative. I received someone else’s order altogether and was not aware of it until I got home. I appreciate Stephanie’s assistance in rectifying the problem. Stephanie was courteous and empathetic to the issue. I reiterate that, without Stephanie, it would be negative, and note that Stephanie’s rating is 5. Also note my family did not eat the pizza from last night and returned it to the store today as to why Stephanie gets the kudos.
… moreSeth Theuerkauf
This place has to be the most poorly managed fast casual chain I’ve ever seen. I think their model is to short staff the heck out of the restaurant in the name of maximizing profit. I ordered two super simple pizzas online that were allegedly ready by 5. Arrived by 5:05… 5:15, 5:20 and beyond ticked by. Nada. Staff were so clearly untrained and struggling with the absolute basics. Absent management, pure profit motivation. Yikes.
… moreDelonte Staten
Came in today for pickup, food confirmed for 7:15. Got there at 7:30 was told order was already picked up. How without my info given at pickup idk?? “Yea someone stole it” …. couldn’t afford the time to wait for my order to be remade. Reason why it was pickup. Hopefully my refund is processed in a timely matter. Was disappointing experience. Won’t waste time with online ordering going forward.
… moreKate Warner
I love their pizza, especially the American Honey. Their pizza is thin and light on toppings, which doesn’t sound like it would be a good thing, but I love it. It feels lighter than traditional pizza, more like a crispy flatbread. If you’re looking for good old fashioned pizza drowning in cheese, this is not it.
… moreManan Khanija
Employees are lazy, missed half my toppings along with a few other customers’ orders. Bacon in the hot knots even AFTER ordered with NO bacon. Almost ate it as a vegetarian.
Food was cold by the time we sat down to eat.
Terrible experience.
Weird music playing.
… moreHali Marvin
FINALLY good dairy free cheese! I’ve been searching for yummy dairy free pizza for a year and here it is!
… moreLucky S.
Pizza sauces are great, light on the toppings but overall fine service. We love the thin crust.
… moreShelley Wilcox
Went to get a pizza today, went and asked for extra shredded cheese lady says that’s extra not a problem, she adds 1/2 of what she put on the first time(if I’m paying put the normal amount on!). She asked what other toppings I said fresh mozzarella she said oh that’s extra cheese ok what ever. This will be my last visit I like cheese on my pizza not just dough especially if I am paying for it. Don’t even look like extra cheese. Very disappointing!!
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