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Pinecrest Bakery connects you to Miami’s authentic Cuban café experience. Enjoy your favorite pastelitos, traditional sandwiches, Cuban coffee, and more with pickup or delivery options, and stay updated with our latest specials and offers. With over 20 locations open 24/7, we’re where Miami’s heart beats with Cuban flavor. We proudly serve fresh-baked goods, 60+ desserts, party platters, custom cakes, and family meals — all prepared with the quality, tradition, and warmth that define us.
Address and Contact Information
Address: 2024 N Military Trl, West Palm Beach, FL 33409
Phone: (561) 855-4857
Website: https://pinecrestbakery.com/
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Reviews
Hansel Aguilon
First time trying it and I really like it. I’d return and try other things. Great selection of pastries. The iced cafecito is really good, even without sugar. Tried the Popeyes sandwich and the spinach croquettes and cilantro sauce work well together. Place is clean and staff are friendly. Try the place out.
… moreHuong Pham
My friend purchased a velvet cake for me without knowing that it contained cream cheese frosting which I am allergy with. The cake was completely untouched. Before returning to the store, we called in advance to ask if we could exchange it for another cake. The first employee placed us on hold for about five minutes. Then another employee came on the line and confirmed, “Yes, you can bring it in and we will exchange it,” while apologizing for her limited English. Based on that confirmation, we thanked her and drove all the way from Gardens back to the store.
When we arrived, we were given a completely different answer. The server said she would contact the manager, but we were not allowed to speak with the manager directly. The server communicated with the manager by phone in another language, and then typed a response into Google Translate on her phone to show us: “Once the item leaves the store, it cannot be exchanged.”
We explained again that we had called beforehand and were clearly told to bring the cake in for an exchange. The server contacted the manager again and then typed the exact same message on her phone—without any further explanation, accountability, or apology for the misinformation we were given over the phone.
This situation could and should have been handled properly during the initial call. Had we been told the correct policy, we would not have wasted our time and gas driving back to the store. The lack of clear communication and unwillingness to let us speak directly with a manager made the experience even more frustrating.
To make matters worse, the cake was not fresh. It tasted old and dry, and we cannot eat it or give it to anyone. It is going to be thrown away.
This was a very disappointing and unprofessional experience. I hope the owner reviews staff training, communication procedures, and customer service standards to prevent this from happening to other customers.
P/S: receipt on the same day $40 dollars for a cake with horrible customer service on the phone….and no manager came to talk or even apologize when we showed up there.
Reviewed was writting on the car when my friend was drving me back.
… moreWhen we arrived, we were given a completely different answer. The server said she would contact the manager, but we were not allowed to speak with the manager directly. The server communicated with the manager by phone in another language, and then typed a response into Google Translate on her phone to show us: “Once the item leaves the store, it cannot be exchanged.”
We explained again that we had called beforehand and were clearly told to bring the cake in for an exchange. The server contacted the manager again and then typed the exact same message on her phone—without any further explanation, accountability, or apology for the misinformation we were given over the phone.
This situation could and should have been handled properly during the initial call. Had we been told the correct policy, we would not have wasted our time and gas driving back to the store. The lack of clear communication and unwillingness to let us speak directly with a manager made the experience even more frustrating.
To make matters worse, the cake was not fresh. It tasted old and dry, and we cannot eat it or give it to anyone. It is going to be thrown away.
This was a very disappointing and unprofessional experience. I hope the owner reviews staff training, communication procedures, and customer service standards to prevent this from happening to other customers.
P/S: receipt on the same day $40 dollars for a cake with horrible customer service on the phone….and no manager came to talk or even apologize when we showed up there.
Reviewed was writting on the car when my friend was drving me back.
Carolina Tardelli
Pinecrest Bakery has that authentic Cuban bakery vibe with so many delicious options to choose from! The empanadas are amazing — definitely my favorite. The natural orange juice is the best part, so fresh and full of flavor. It’s a little on the pricey side, but totally worth it for the quality and taste. Highly recommend!
… moreLuis Perez Reyes
This is my first time visiting this place, and it was really amazing. The customer service provided by Jennifer and Litzandra working the evening shift on Thursday was outstanding.
One of them recommended the Lechón Sandwich. The pork had crunchy skin, and it was absolutely delicious! The coffee was also excellent.
I came all the way from Orlando, and it was definitely worth it. I highly recommend this place to anyone who wants to try good Cuban food.
10 out of 10! And a special thank you for the two girls working that evening for that great service!
… moreOne of them recommended the Lechón Sandwich. The pork had crunchy skin, and it was absolutely delicious! The coffee was also excellent.
I came all the way from Orlando, and it was definitely worth it. I highly recommend this place to anyone who wants to try good Cuban food.
10 out of 10! And a special thank you for the two girls working that evening for that great service!
Cleon McFarlane
Very delicious food and pastries. Will try their breakfast next weekend.. Friendly and professional staff that were smiling and the place was clean and well kept. Be sure to come hungry!!
… morebudha
Amazing customer service, I was instantly greeted when I walked into the door and they were very nice and showed me what’s there specials were that they had even tho I didn’t have an order to place. Not even 10 minutes and my delivery was ready to go amazing hands down 10 out of 10 and will come back
… moreBen L
I highly recommend this 24 hour Cuban cafe/bakery. Their sandwich selection is wonderful and their baked goods are worth any drive. Stop in for a quick snack or a group meal.
… moreCarlos Urdaneta
What an awful experience, I bought a Churrasco chimichurri sandwich, price $16.63. The tomato in the chimichurri was almost like for a regular salad, huge for a chimichurri, and the taste very disgusting, I do not recommend, even for try this sandwich, I couldn’t eat it, I put it in the garbage.
… moreAshley Jarriel
Omg this place is AMAZING! Today was my first time going there cause I pass it all the time . I’m so glad I took the chance and stopped ! I will definitely will be going back over and over again ! The Cuban sandwich was amazing . Also got the beef empanada there have so much flavor , and I don’t know the name of the beef mash potato ball but omg I wish I got more than one !!! Also the staff there is so helpful !
… moreK C
This is a little piece of yumminess in West Palm Beach! It’s like having a Spanish bakery / Food Cafe from Miami but is located in WPB. It’s close to the airport. The pastries are so flaky and delicious! Everything is excellent! A must try!
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