Suomy Nona
I am writing this to convey my profound disappointment regarding a recent visit to your establishment, an experience that regrettably fell far short of the exemplary standards I have consistently encountered and admired at your Waverly and Chillicothe locations. As a returning patron, I feel compelled to share these observations in the hope of constructive improvement.
While the food itself was satisfactory, it did not quite reach the expectations I have come to admire from your brand. This, however, was overshadowed by significant issues pertaining to the level of service provided.
My primary concern centers around the interactions with your staff, particularly Manager Heather, whose demeanor I found to be notably unwelcoming and unprofessional. Her approach to customer engagement was, to put it mildly, quite dismissive and lacked the warmth and helpfulness one anticipates from a managerial figure. This unfortunate encounter set a rather uncomfortable tone for our visit.
Beyond this specific incident, the prevailing atmosphere conveyed a distinct impression of disinterest from the team as a whole. Interactions felt perfunctory and devoid of genuine hospitality, leaving us with the feeling that our presence was more of an inconvenience than a valued patronage. A positive dining experience is as much about the ambiance and attentive service as it is about the food, and on this occasion, the latter elements were conspicuously absent.
As a loyal customer, I believe that an establishment of your caliber should consistently deliver a seamless and respectful service experience. It is disheartening when these fundamental expectations are not met.
I trust that this feedback will be received in the spirit in which it is intended: a genuine desire to see your restaurant uphold its reputation for respect and customer service in all aspects. I urge you to review your customer service protocols and consider additional training to ensure that all team members, especially those in leadership roles, consistently project professionalism and cultivate a welcoming environment for every guest.
… moreAlexandria “Alex” King
It’s pretty good. Nice people. Clean place. My lasagna was really lasagna. It needs layers. Basically just noodles covered in meat sauce and cheese. Still delicious! The broccoli bites are the most amazing thing!
… moreJoseph Zippay
Absolutely fabulous. I love the crust!!! The pizza was so good. We were visiting from Illinois and so glad we stopped in there. I had a 10 inch 5 meat pizza, it was loaded!
… moreAdrien Zippay
Best calzones around! Hubby had 5 meat pizza. All good!!
… moreThe Cornermen
Solid sauce and pizza. Quick delivery and decently priced. Would recommend if in the area.
… moreLou Thompson
Was waiting outside for my pickup and worker Amanda braved the cold and delivered it to us outside… Now that’s how it’s done… She went the extra mile!!
… moreMelinda Adams
Very friendly staff. Quick service and food was excellent. Clean environment as well as the restrooms. We ate inside and it is very nicely decorated. Have ate here for years and it never disappoints.
… moreLinda Soummers
Don’t order from this place, cause if there is something wrong with the food they dish out, you WILL NOT get a replacement, OR your money back. It’s terrible service! The OWNER is VERY RUDE! They do not know how to run a business. Customer should always come first. There the money does!!! My brother is in a nursing home down that way! The staff ordered him chicken wings. When they arrived they were burnt, and he could not eat not one of them. The staff calls them back and tries to get a new order OR his money back, they WOULD NOT do either!!!! The MANAGER there has no authority what’s so ever to replace food on complaints, or to refund money. They have to wait on the owner. It took owner a week and a half to call back, after several calls to the place to try and get a order replaced or refunded. She just called and said she was ABSOLUTELY NOT gonna replace the order or refund my brothers money! NOTE: PATIENTS have LIMITED money IN NURSING HOMES if any at all !!!! I will be calling Better Business Bureau on that place!!!!! It’s not really about the money, it’s about that is not a way to run a business! I encourage ANYONE that has a bad review to do the same!
… moreAndrew Murfield
Was in town for work and figured I’d try this place. Dude behind the counter was polite and inviting. Food was awesome and only took 15 mins to get my food. I just sat in a chilies for over an hr and just left. That was for a sandwich. This place made a pizza and cheese sticks in like 10-15 mins. Awesome.
… moreSteve Williams
I always have a pleasant experience. Food is always good and the staff is always quick and courteous. Would highly recommend!!
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