

Counter-order chain serving design-your-own Italian food including wraps, pastas & salads in Carmel. New to Piada? Try one of our made-to-order tossed pastas like our Carbonara Pasta, a crispy seasoned wrap like our Avocado Piada, or a fresh chopped salad like our Farmers Market Salad. Great options for small group, lunch box, business, and event catering.
Counter-order restaurant serving design-your-own Italian food including wraps, pastas & salads.
Hours
| Monday | 10:45 AM–10 PM |
| Tuesday | 10:45 AM–10 PM |
| Wednesday | 10:45 AM–10 PM |
| Thursday | 10:45 AM–10 PM |
| Friday | 10:45 AM–10 PM |
| Saturday | 10:45 AM–10 PM |
| Sunday | 10:45 AM–10 PM |
Address and Contact Information
Address: 1380 S Rangeline Rd, Carmel, IN 46032
Phone: (317) 564-4877
Website: https://mypiada.com/menu/carmel
Menu Photos
Order and Reservations
Order: Order online
Related Web Results
Piada Locations – Piada Italian Street Food
Piada Italian Street Food 1380 South Rangeline Road – Order Online
Piada Italian Street Food | Carmel IN – Facebook
Reviews
This is a reoccurring issue I have had with this location since I started eating here. The employees make great food, but either have absolutely zero social skills or absolutely hate interacting with people. They never deviate from the script, they have trouble appearing human while they communicate, and everything you say outside of responding to their “what protein would you like/would you like everything on it” is met with blank stares or a vibe that they really wish you would just shut up and move along.
This most recent experience occurred today at around 445 (im sure yall could figure out who i was, i dont care). The lady that made my food just seemed like she was incredibly annoyed that I wasn’t completely ready to go with my order the second I stepped up to the counter. Then, the dude checking me out acted like I was clinically insane for clarifying that I would get bag with my order and then stared at me awkwardly as I grabbed it, expecting him to say thank you, or bye, or something. I genuinely don’t know how to describe it. It’s bizarre. And it’s happened with this crew and other crews that are here (I live down the corner and eat here 1-2x a month).
I hate to be that guy, but whoever runs this place needs to understand that talking to the employees here is like pulling teeth. The food is great but I can get similar quality food at a million different places around town, and those people at least pretend to be happy to serve me. I would love to be a more loyal customer, but I literally dread interacting with most people that I have to talk to here.
To recap :
Food = great
Customer service = meh
Employees = they really hate talking to you
When we finally placed our order, one of the young men said to give them a minute. I told him I wanted fresh noodles because the food that was already out looked like it had been sitting for a while. The food station did not look clean or organized. It was messy, and the noodles looked old.
Instead of making new noodles, he added fresh ones on top of the old ones, leaving some hanging over the side of the pan. My daughter politely asked if he could remove the noodles that were hanging and touching the counter, and the worker gave her a bad attitude as if we had asked for something unreasonable.
Overall, the experience was disappointing. The customer service was poor, the professionalism was lacking, and the sanitation was unacceptable. I would not recommend this location.
I’ve been a loyal customer of Piada, but I’m extremely disappointed with their service recently. This is now the third time in a row that my order has either been missing items or simply not ready when I arrive for pickup. I’m left waiting and dealing with incomplete meals. It’s frustrating and makes me reconsider coming back. I hope Piada can fix these issues soon, but after three strikes, it’s hard to stay positive.
9/10/24
We ordered online for pickup and had to wait 15 minutes before the order was ready. In addition, we had missing items, so we had to come back to pick up the missing items. The server was apologetic and worked to correct the issue.