Vant Kham
Don’t let the reviews fool you—this is soulful, authentic Pho
I just moved here from Boston and I’ve been on a mission to find my “go-to” local Pho spot. As a Southeast Asian woman, Pho is my ultimate comfort and healing food. I grew up on this stuff, so my standards for broth are high, but my expectations for service are realistic.
I’ve seen the reviews mentioning the “unfriendly” service and the waitress who doesn’t smile. To be honest, that didn’t deter me at all. In many old-school Asian spots, you don’t go for 5-star “performative” service; you go for the food that tastes like your Mom or Grandma made it. We joke in my culture that some of us just have a natural RBF! Usually, it just takes a little conversation to break the ice.
The Atmosphere & Service:
I was greeted immediately by a male waiter who told me to sit anywhere. He didn’t smile either, but he was efficient. I already knew what I wanted, so I ordered the #1 and a Vietnamese iced coffee right away.
Regarding the “infamous” waitress: I encountered her on my way to the restroom. She actually stopped me to say hello and kindly offered to watch my iced coffee on the counter while I was away. She even smiled! Before I left, I made it a point to look her in the eye, smile, and genuinely thank her for the meal. She immediately mirrored that energy back to me. My husband joked it was because I’m also Asian, but I truly believe it’s about breaking the ice. In our culture, showing that initial respect to your elders goes a long way. If you walk in with a smile, you’ll likely get one back.
The Food:
The coffee is authentic—I love that they still brew it right at the table in front of you.
Now, the Pho: The broth absolutely hit the spot. It had that nostalgic, deep flavor I was looking for. I added some fish sauce and a lot of hot oil (I like it fire !), and it was perfect. While I would have loved a few more meatballs and some tripe, the quality was undeniable. I don’t usually finish an entire bowl of Pho, but I completely demolished this one.
Verdict:
If you want a fancy, “customer-is-always-right” corporate vibe, this might not be your place. But if you want a bowl of soup that feels like a hug and a taste of home, give Pho Tran88 a chance. Be the one to break the ice with the staff—you might find that they are much warmer than the reviews suggest. I’ll definitely be back!
… morePaula Monterroso
This restaurant is the only reason I still live in San Marcos. On a serious note, the place is always clean (including the bathroom!), they have quick service, they’re consistent and if you’re a regular, they remember you My husband and I sit at the same table nearly every time we go & love our interactions with staff. If we don’t come for a while, they notice. Little do they know, we order delivery often! Coming from the East Coast, I had low expectations of Pho restaurants in Texas but Pho Tran is probably in my top 3 of all time.
Now reading some recent reviews, I personally think the customer service is great. I promise you, the lack of “smiles” or “warm” energy does not mean they’re not happy you’re there. They want to get you good food on your table and they do just that. Match the energy, keep it short & sweet and over time, they’ll warm up the more you come. If I ever come alone, they ask where my husband is, we ask how they’re doing, and they update us on their personal life or their store in New Braunfels. They also remember our orders too! If I order something different, they always notice. If they’ve ever made a mistake, they’re very apologetic and fix it immediately. I think if you haven’t had a taste of different cultures, especially Vietnamese social culture, which I’ve had a privilege to be around my entire life, you may misunderstand behavior ♀️
I truly love this place, each of my family members have all had amazing experiences with the staff and more importantly, with the food!
… morekoolaid coo
Food is good, I’d come here more often if it wasn’t for the worst possible service i’ve ever received in my whole life. I’ve ate here maybe 3-4 times and every time busy or quiet, the Asian lady with the long face is always so rude. Genuinely so awful, she’ll act like you’re the worst person ever for asking about certain dishes on the menu, asking for a napkin or utensils. I’ve never felt so uncomfortable to dine somewhere. I recently started going to ‘Pho With Us’ and the quality is amazing but the customer service is really what brings me in. I don’t understand paying for good food when the employee’s treat you like the gum on the bottom of their shoes and that’s exactly what this place is.
… moreJae Gibson
I love this place so much. I’ve been ordering from here since they opened. I’m so disheartened after reading some previous reviews complaining about minor, petty things simply due to a misunderstanding or a cultural difference. Yes, sometimes they get busy so interactions can seem short but people have to realize this a true “mom and pop” kinda shop. They work HARD and put a lot of love and pride in what they do. In my opinion, their food is always consistent and delicious. They’ve always been so kind to my husband and I. The restaurant is always clean, homey and inviting. Love love love LOOVEEEE Pro Tran 88.
… moreKristie
This is my favorite place for pho and Vietnamese food so far in the area. Parking was easy and plenty so you don’t have to walk too far. Easy to fine. When you walk in, you’re greeted and seated. I’ve been here numerous times now and the service has been consistently excellent. Food is also good. All the dishes are well balanced with flavor. I will continue going back.
… moreMark Bunde
I took a chance and brought my parents and wife here and, WOW! So glad I did. This was the most amazing pho I have ever had in my life. The spring rolls were so fresh and made to order. We sat right by the kitchen and I watched all the food come out. All of it looked so amazing. As far as the customer service, it was great! Super nice family. Thank you for the most amazing Vietnamese food.
… moreLance Gilbert
My sixty three year old mother (who may possibly the nicest person alive), and I went to this restaurant for lunch today and had an awful experience today. My mother ordered Pho Trans Kalamari, and found it to be too chewy. She almost didn’t say anything but decided we could trust the restaurant to understand she was dissatisfied with how chewy it was. My mother, basically whispered to the waitress how she didn’t care for it, that it was very chewy, even trying to make it her fault (my mothers fault) for expecting it not to be chewy. The waitress with the thinning hair came over to our table and LOUDLY, with many hand gestures calling attention to our table explained that she would take it off of our bill but that many other customers order it and love it; and that yes fine she’d take it off; but not first without a big demonstration villainizing my mother for having an opinion she politely and quietly shared. I was FLOORED. As paying customers, who paid almost $70 for mediocre food, no matter how many people come in and like it, if one person says they don’t, the right thing to do is to refund the order, or offer something else in its place. Between my mother and myself, we share 80+ years serving customers, and her behavior was wholly unacceptable and rude. After her interaction with my mother, she tried to avoid our table and treat us as if we didn’t exist sending a boy less than 18 to our table who simply did not speak English putting this poor guy in an already uncomfortable situation. I asked to speak with her myself to smooth over the interaction and explain how the interaction could have gone better, suggesting that the customer is any companies best asset. She continued to talk over me; make big demonstrations with her hands and suggest that, “Customers like to try food, and say they don’t like it, then we lose $16 worth of food!” Apparently; having an opinion in this restaurant, and losing $16 is worth losing good, well paying, and generally well tipping customers. Just one more thought for the manager/owners; would you rather lose $16 and provide a better product or $70 per meal? Her behavior ensures we will not be back.
… moreMia Garcia
I love coming here! I’ve tried almost everything on the menu, and I have yet to be disappointed. I highly recommend their beef pho, grilled pork, and white rice. It’s always served fresh and hot. Their appetizers are also amazing, my usuals are the fried spring rolls and fried pork dumplings. I’m not sure why the reviews say otherwise but I’d say give this place a try and see for yourself!
… moreCarlos Batres
Good food, good times. Came to dine in for four. Service was fast, had the grilled chicken, chicken pho and chicken and broccoli. Tenderness all around.
If you need a pick me up the coffee is GREAT!
… moreRista Panday
Horrible experience ever !!!
Today it was a good weather so me and my friends decided to have Pho in this restaurant. I had no cash and the only thing i had in my car was $5 , I carried it for the tip and we went to this restaurant. As soon as I entered, No welcome or any welcoming gesture at all. The lady said for 3 ? I said yes and we sat down and the other guy gave us the menu. After sitting for 2 -3 minutes, she came with the napkins and cutlery and my friends said thank you but she was quite with blank straight face. I understand some people are like that but a smile would cost nothing, just a SMILE !!! She asked us if we have decision to order or not . We were hesitant cause we are new to this cuisine and we were trying to figure out what it was, yet she told me that she only has 5 minutes before she go to take out order or something which i couldn’t understand . I being an understanding customer thought she might’ve had a bad day so she was with that different attitude and i proceeded to order a pho , noodles and spring roll in rush. Till now i have not had any judgements because i thought the food might be be good to have such attitude and finally the food was there within 5-10 minutes of waiting . The food was not that great but a mid. She lacks customer service because she ‘d not even ask before taking anything from the table. Horrendous experience and no way that i’d return to this place. I thought of giving a tip but i ended up giving a big fat zero. And i literally spent 40$ just to have such experience.
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