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Pho Society III | 25004 blue ravine road suite 121 folsom ca 95630
PHO SOCIETY – Folsom, CA Restaurant | Menu + Delivery | Seamless
PHO Society (@phosocietyca) • Instagram photos and videos
Reviews
I also ordered a side of steak.
The order arrives and I open up to find green and white onions. They also failed to add the bean sprouts and lime wedge. Sort of completes the pho.
This is the 4th time this onion issue has happened. It’s really just lack of detail on their end.
So I call to ask about this and I was told it’s basically not Their falt and couldn’t give a refund which I did ask for.
So they threw some other kid under the bus and didn’t offer a thing or apologize for this.
I am sure if they have this much lack of detail with a simple order, then you wonder what else they don’t do that they should. I’ve been to some cool Vietnamese restaurants that have amazing food and service but this place is far from that.
Pho N Roll is on the side of the shopping center. Parking in front of the restaurant is a bit hard to find. I recommend parking your car in the major section of the parking lot in front of 99 Ranch Market. It is only a short walk to the restaurant.
I ordered for food at the register. I sat at the counter, about six feet directly to the right from the register , to wait. I waited. As I waited, I saw folks come in to pick up their food at the register. They were handed their orders. I noticed the server (that rang up my order) put a bag next to the register. After a while, I asked the other server if my order was still being worked on. He asked if that bag was it. I asked if it’s practice that I ( the customer) should touch the bags and check the tags and just walk off with it. He said he usually hands the customers their order, but not sure why the other server that took my order just left it by the register instead of handing it to me or telling me.
If you do take out, be aware that your bag of food most likely was handled by various customers or worse yet can be intentionally or unintentionally taken, since the customers are to search for their orders that are left by the register.
Plus for dine in customers, they will be charged an automatic gratuity of 18% for a party of 4 or more. The menu states five or more. Since I was sitting near the register just waiting for my order, I heard a customer point out the menu statement (about five people” ) to the cashier as he was paying. The cashier (which was a different person from the two I dealt with) stated ” we haven’t updated our menu yet, but that’s the new policy”. The customer told her that he is a regular and comes often. He said had no problem with paying the gratuity but questioned why wasn’t he told. Does that scenario sound familiar?
I left with my order. But totally not digging the vibes of this place. They need to communicate with the customers. Especially about policies. We are not mind readers. Such as hand the orders to the customers versus placing them on a pile. And if they do, they have to tell the customers. Plus if prices or tip gratuity info changed from the printed menu, they need to tell the customers. Better yet don’t enforce until menus are updated.
– kids pho with chicken: the vermicelli portion was generous for kid size. There were lots of chicken pieces that were tender. However, the broth was a bit too salty.
– pad thai with chicken: it was ok. It missed a bold fish sauce & tamarind taste. The noodles were perfectly cooked and they gave lots of chicken pieces and egg too.
– charboiled pork, shrimp & egg roll over vermicelli: the veggie tasted fresh. The charboiled shrimps were flavorful and delicious. The egg rolls were delicious! Crispy and flavorful. The pork was delicious and was more on the sweet side. The only downside was the pork was sliced very thin and only few slices in a bowl.
Very disappointing after change of ownership.