I am Karen, the owner of Pho America. Pho America is a family own business. We greet customers with our friendly service. We offer home made Pho, it s a daily comfort food ( Beef Noddes soup) and many grilled meats with rice, vermicelli dishes, & boba drinks.
No-frills pick doling out Vietnamese staples, from pho to spring rolls, in a low-key setting.
Address and Contact Information
Address: 1826 Pacific Ave, Long Beach, CA 90806
Phone: (562) 218-0204
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Reviews
This time around, since I’m sick, I called in my order to pick up and eat at home. My usual is the rare steak and meatball pho. I requested a large size today. I went to pick up and paid. I included a $2 tip (15%), which I feel is fair for a to-go order. I asked for an extra packet of hoisin sauce because they only included one in the bag of toppings. So they give one packet for small and also only one for a large pho, and they want to charge you extra if you ask for more. I explained to the girl that they have bottles on their tables and that usually more than one packet’s worth of sauce is used. I feel they should automatically include 2 packets for a small and 3 for a large. I understand charging extra if you want extra of everything. She did give me a little cup of extra sauce (thank you), but I do find that the practice of charging extra per condiment is a bit… stingy?
I don’t blame her; she was kind to oblige even though she looked a bit annoyed. But for the business owners (this goes for the other restaurants as well) at least be realistic as to the amount that normally goes into a bowl of pho and at least try to match that with the hoisin packet or cups to supply per order. Just a thought.
I ordered from DoorDash and Pho America offered a special of 2 shrimp fried rice for the price of one. Also 2 for one Pho, and they didn’t come through. They only sent one of each. They sent one pack of hoisin sauce for a bowl of Pho. One lime slice and it was dry, no juice came out of it. I just moved to Long Beach and this was my first order via delivery. I ordered Pho frequently when I lived in the IE, and never once had to request utensils. This order came without chopsticks, with out a spoon and fork. I was calling during business hours and they don’t answer.