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✔️Take out
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Counter-serve chain for Philadelphia-style soft pretzels & dips.
Address and Contact Information
Address: 553 Scranton Carbondale Hwy, Scranton, PA 18508
Phone: (570) 207-2882
Website: https://phillypretzelfactory.com/locations/scranton/
Order and Reservations
Order: Order online
Related Web Results
Scranton – Philly Pretzel Factory
Philly Pretzel Factory prides itself on being the go-to snack that everyone loves! All of our pretzels are made with the highest quality ingredients, hand- …
Store Locator – Philly Pretzel Factory
Find a Philly Pretzel Factory location near you or check to see if your favorite store offers online ordering.
Philly Pretzel Factory: Home
Philly Pretzel Factory prides itself on being the go-to snack that everyone loves! All of our pretzels are made with the highest quality ingredients, …
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Reviews
Richlocal worker
Great food and the hospitality is awesome. The girls that work here are absolute sweethearts. Kinda expensive food but its still really nice
… moreBesfort Molla
Not sure what’s going on with these new people there but service was terrible
I go almost every week over an hour just to get these pretzels for my husband we get the crowd pleaser well not today worst taste ever had
Where is the old manager short blonde hair think Kat was her name place has gone way downhill since she was fired don’t even think I’ll waste the trip to go back
… moreI go almost every week over an hour just to get these pretzels for my husband we get the crowd pleaser well not today worst taste ever had
Where is the old manager short blonde hair think Kat was her name place has gone way downhill since she was fired don’t even think I’ll waste the trip to go back
Patti Dowd
Been a customer for many years and very disappointed with recent order. 9/12/25 My party tray order came with three dips of which one, the honey mustard, was placed on the bottom and hardly nothing in the container. Not even a quarter filled. Never had an issue prior to this. Never thought I needed to check in the store. Always been pleased. Very disappointed and embarrassed when I opened it up at the party I took it to and it looked like someone ate more than half of it.
… moreSean Sullivan
If I could give it no stars I would. This place used to be the absolute best. You could always walk in and grab a few pretzels for a snack if you wanted. Now, they only care about the customers ordering party trays. This is all my pregnant wife has been craving these pretzels for the last 4 months, and we haven’t been able to get any, not even a single time. We have tried dozens of times, but we are always told no, or that they don’t have any. The best part is, you are watching them fill party trays after party tray when they tell you they don’t have any. The place is absolutely being ran horrible, and they are turning away so much business every day. Oh, don’t bother trying to place an order on door dash either. They will confirm the order, wait till the dasher is on the way, then cancel it. And that’s even if they allow door dash orders during their normal business hours, usually it’s marked closed when they are are actually open.
… moreeyeeeda
I placed an order a few days prior for a party I was attending today. I’ve ordered here once before and just like last time, when I arrived, my pick up order was not ready. Thankfully I didn’t I have timeline but it was annoying to have to wait for my entire order to be put together. I could tell by the girls faces they were confused and had absolutely no idea there was a pick up order when I gave them my name. It was also extremely hot so I’m not even sure their AC was running. They rushed to put it together quickly but you can tell they were so stressed out. There were only 3 young girls working with absolutely no adult in sight which I’m pretty sure is illegal if they were actually underage. They ran out of gloves and couldn’t even contact anyone for more gloves and were using rubber gloves for the time being. The place was absolutely filthy. I had 2 spiders walking on me as I was waiting. This was at 10 AM so I am unsure how the remainder of their day went. Thankfully the pretzels turned out pretty good but by the look of the place I was worried even bringing them to the party. But, I give the girls kudos for pushing through because that was absolutely insane and I probably would have quit on the spot. Whoever owns this facility really needs to get it together before they get shut down. There was another couple before me and I think they felt just as bad for those poor girls and the working conditions. It unfortunate because it’s the perfect party food but the way the place looked and how disorganized it was, clearly they need a revamp and I really hope they figure it out.
… moreTrudi Harvey
The door was open, that’s how I knew they were there! I was so excited to stop and try their pretzels. First time ever. They only had regular pretzels at that time so I purchased some and cheese to dip. They were fresh and delicious! The women were kind. I will stop again, if I catch them open. Very good experience
… moreJoshua Cyr
Group of 5 adults and 5 children…we all went in on a Sunday about a half hour after they opened. Store was nice and clean and smelled real good. The 2 staff were great, we jammed up the operation for a few minutes all thinking about what we wanted etc. They knew the prices and were accurate when they told us how long it would be for the bunch of hot dogs we ordered. (Only took like 7 minutes) . We all stood around and ate our other things while we waited. A handful of other customers were helped while we waited, a few picking up ordered trays that were already prepared. The counter girl was quick and helpful and polite to everyone she took care of. I once upon a time worked at a philly pretzel factory, first time back to one in over 10 years, and I was very happy with the service and the food and the store.
… moreAnne Marsh
This has got to be the worst place I’ve ever walked into. I have been a frequent visitor of the Philly Pretzel factory for over 8 years now, and the closest thing I could compare it to is hell, which is so sad and disappointing because my family and I used to love stopping there for a quick snack or party favor. First of all, it is so hot in the store it’s a wonder the girls working there haven’t collapsed. Second, it appears as though the store hasn’t been cleaned since it first opened over 20 years ago. There was water and pretzels all over the floor, and the counter tops were very messy and had stains. The young girls working there look like they struggle to manage the heat. This place needs have a some kind of health inspection, because I could tell you right now there’s no way it would pass. The old burnout woman that works there appears to have NO CLUE what she’s doing. From just waiting about 30 minutes for my own order (which was misplaced although I called 6 days in advance), I watched her hit her vape openly over the food, rudely speak to other customers while THEY WERE ALSO WAITING FOR THEIR MISPLACED ORDERS, and touch the food without any kind of hand wear. I thought all might be well once I finally received my order, however, the pretzels were severely undercooked and had a mysterious brown gel coming out of the sides. I think this store needs to rethink its priorities, and is not a place that should currently be selling food. I do not recommended eating at this place.
… moreLisa Gruszecki
I placed an online order for 5:45pm pickup on 7/19. I arrived at 5:15pm to find the store completely closed for the day despite my order being paid and being 30 minutes early for pick up. I called today to find out why the store was closed and was told they are supposed to be open until 6pm but they were probably ‘dead’ and decided to close early for the day. How is it remotely professional to close for being slow despite having online orders to fulfill with no call to the customer. Would not recommend this location for that reason alone. I do hope management is made aware and intervenes on training and order fulfillment.
… moreKyle Lamoreaux
“Just this location” gets 1 star do to service and not being able to service the customer.
I entered the store with a full staff and pretzels everywhere looking delicous. Had to be a few hundred pretzels in boxes, on the counter, and coming out of the oven…..I went to get a few pretzels for my family and they wouldn’t allow me to buy a single pretzel because all the pretzels were for large orders. I asked again to just at least get a single pretzel, they denied me. I am not joking when I say there were a few hundred pretzels everywhere.
This is poor business. If you want to be a takeout only place, then announce it. Your store is a false belief that anyone can come to get food.
… moreI entered the store with a full staff and pretzels everywhere looking delicous. Had to be a few hundred pretzels in boxes, on the counter, and coming out of the oven…..I went to get a few pretzels for my family and they wouldn’t allow me to buy a single pretzel because all the pretzels were for large orders. I asked again to just at least get a single pretzel, they denied me. I am not joking when I say there were a few hundred pretzels everywhere.
This is poor business. If you want to be a takeout only place, then announce it. Your store is a false belief that anyone can come to get food.