Fonz Vasquez
Same issue again today 1/19/26. No pizza on buffet. Place has really gone down hill. 15+ people in line waiting. RAY is the current manager. You need to do better.
I’m visiting for lunch buffet….no pizzas on the buffet line. Asked here the pizzas, was told they are coming out. Put 1 out, and it’s gone. Staff does not make enough for the volume of customers.
Ordered online went to pick by estimated time to be ready. Pull up place is not busy at all. 🙂 ask for my order. My order won’t be ready for 10 more minutes. Ok I’ll wait no big deal. Waited 15 minutes went to ask again…again will be another 10 minutes. Ok I ask why? Told pizza is ready, and brradsticks will take another 10. But place is not busy. Why is it taking 30 mins longer than it should. Oh sorry sir was in the back doing stuff. “Not helping customers” manager Joanna was on the phone dealing with a customer whose pizza was made wrong. The customer next to me ordered online and it was not made. He got a refund once he heard how long they would be taking on orders. Place has gone down hill so bad.
… moreStacy
Hi, I meant to write this review for some time now. The night of January 10th, my husband and I visited this location to celebrate our son’s 12th birthday. On this day a young boy pulled the fire alarm. Like any other restaurant, the manager immediately comes and advises everyone to make their way to the front entrance. Though following the many other customers was said manager (I believe her name was Katie). She went to talk to the family of the little boy, said family began to yell at her, and went as far as punching her when all she asked was “Hi, sweetheart. Are you okay? I heard you may have accidentally pulled our alarm.” I have never seen a manger let alone a young female remain so calm, so professional. Following that night after the firefighters and cops had left we went back in for about an hour. While her team was cleaning and making the last following orders she was helping all guests. With the kindest smile, she greeted us and apologized for the situation. We told her she was wonderful and she was the reason we go to this location. That she handled the situation far better than anyone we know could have. I am mostly making this review because my husband and I have been back about 3 times since and have not received the same treatment. In fact, each night we were there the employees were rude and disorganized. With said manager(Katie), we noticed in times of chaos, her and her team remained calm and managed to keep their kindness to show all customers that came in. We have yet to see her again, we only pray we can tell her how thankfully we were for her.
… moreDave
Pizza was good, but a 45 minute wait time on a school night. Not great, but I get it.
My only issue was the young male employee that was sarcastic and shady when he suggested I “try kicking and screaming at the air hockey machine next time it steals my credits”, or when I saw him brush aside a Pizza pan on the ground instead of picking it up to be washed (or put on the stack of clean pans), and later when I turned in a child’s lost wallet he asked me if I checked it for money first. (It was returned, I saw a girl panicking next to her mom who was looking for her sparkly wallet, and I took her to the front register – glad I could help )
I’m not trying to virtue signal here, but I didn’t need any of that from him. Yes, he refunded our lost credits, and yes it’s a loud place with hyper kids and dads shouting at each other over something dumb, but I didn’t need the sarcasm or hostile responses from the staff. The rest of the employees were tired and stressed, too, but I didn’t feel like I couldn’t trust them around my kids. Do better, dude.
… moreIsabel S.
Friday, January 9 our experience was outright pitiful. Ordered pizza at 702pm, was told there was an hour long wait. Fine, waited the hour, once the hour surpassed I went to check how much longer I was told 45 more minutes. I attempted to dispute the wait time and they said 10-15 more minutes. Went back at 848 and was told “this order was pushed out”. When we provided proof the pizza never made it to us we requested a refund. No apology, no explanation to what happened, manager tried to give me a cold pizza from a to go order. I refused it and requested the refund (manager and blue haired employee rolling their eyes when refund was requested) unacceptable. Almost 2 hours for pizza that we never received for a 10 year olds birthday, ended the evening ordering little Caesars pizza. I will NEVER visit this location again.
… moreBrandon Pickett
Buffet pizza was made to order. Fresh, hot and delicious. Staff were doing a great job keeping the place clean and offering help to people when asked. The games were all working. Great experience today.
… moreLynnMarie Hadaway
Restaurant at opening was very dirty and filthy and doesn’t look like it was cleaned the night before at closing or in the morning before opening. We were used to this place being spotless and its apparent they changed managers or the management isn’t paying attention to whats going on. It was so dirty we didn’t even stay to eat. I had to give 1 star to post this review but truly it deserved zero stars. Sad because this used to be a well run place and now its turned into a filthy dump. I wouldn’t eat here if you’re looking for a restaurant that’s clean.
… moreCameo Barba
Worst Peter Piper ever! We walked here to have family time. The girl at the register was so rude and when I asked her a question about the play cards she snapped at me. Her name was mairen! Paid 48.06 and was treated like we were beneath her. Like if you want work in a family place maybe you shouldn’t. I was just asking to clarify the difference between the points and minutes and she was so rude I had to walk away my daughter took over. Never again!!!! Then we didn’t get our drinks and she just pushed us aside like we didn’t matter! Horrible experience we won’t be back!
… moreStacey Geiger
THE SERVICE FROM KAYLEY WAS HORRIBLE!!! Kayley decided it would be okay to sit on her phone and talk crap about me the customer! kayley is a horrible employee who doesn’t know how to keep her opinions to herself. We got the trampoline look over she is just sitting on her phone. Kayley doesn’t deserve this job she is a rude person it was busy and she decided to not watch the trampoline and sit on her phone talking bad about the customers. Kayley is horrible so if you like getting crap talked about you and kids hurt on the trampoline come to this location cause Kayley sure can do that for you. the girls in the back for buffet were doing an amazing job no complaints there. But honestly Kayley needs to be put in her place with her talking rude to customers and not doing her job. If you decide to go here you better hope Kayley isn’t on shift while you are here!
… moremaddie louie
Management here is a joke! Leave it to katie to go around with a shirt thats to small down talking customers. Like stated it appears managers at this location dont have to follow a dress code with shirts to small. They also seem to have a im always right attitude with both customers and there employees… would not recommend this place
… moreTracy Young
1 1/2 hour wait for pizza. $50 for just a pizza and a few games. And that stupid trampoline that everyone is forbidden to go near unless you’re “privileged”. Try explaining this to a you kid who’s face just lit up the moment they seen it. The disappointment when you tell them get out. Watched it over and over again.
… more