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Since it was founded in 1958 as a single pancake house in Ohio, Perkins today has nearly 300 restaurants in 32 states and Canada, of which approximately 85 are company-owned. Committed to delivering 100% satisfaction through service excellence and positive dining experiences, the brand embraces a “Kindness Served Daily” philosophy.
Kid-friendly chain known for baked goods, breakfasts & other standards in dinerlike digs.
Address and Contact Information
Address: 8601 Hickman Rd, Des Moines, IA 50322
Phone: (515) 207-6945
Website: https://www.perkinsrestaurants.com/locations/us/ia/des-moines/8601-hickman-road/
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Reviews
amalia javier viloria
Really bad customer service ever! (The waitress who served me) she charged me before I’d even finished my meal. They never asked if everything was alright at my table. I had planned to have dessert, but they wouldn’t let me since my bill was already on the table. I ordered potatoes and they brought me hash browns. It was my second time here and I don’t think I’ll be back. Thanks!! Food taste good, maybe if you open a drive thru, and the guy who welcomes ⭐️⭐️⭐️⭐️⭐️100% so nice with us
… moreMari Ellsworth
Stop after shopping for a bite I was starved. Ordered soup and half a sandwich. If you eat here open your sandwich! It was so stingy k the main ingredient! I will try and share a photo. The waitress apologized and my sandwich was remade. Their kitchen staff needs some looking into sending out such a poorly made sandwich.
… moreMaryAnn Spicer
If you are a breakfast lover and want a reasonably price meal serving up good comfort goodness this is the place. I am in search of good old fashion biscuits and gravy. The portion size served was deliciously good. The pancakes plate size were fluffy and extremely tasty. Again, still on the hunt for more good tasting old fashioned biscuits and gravy!
… moreMichelle Jacobsen
Ordered chicken noodle soup. When it got there waitress told me it was coming out with mostly broth and very few noodles. I had 3 small noodles! I sent it back! Not paying 5.99 for a bowl of broth when I ordered soup. What really made me mad was waitress did not ask or offer to see if I wanted something else!!. Not a good waitress!! Paying for it I told cashier, she did not apologize! I guess I am done with that Perkins!!
… moreJesus Alberto Ubieta Jacquez
The chicken melt was burnt and the pancakes had pieces of onion on it, I don’t recommend coming here
… moreKaren Maigaard
I took my mom here for lunch today. The food was SO good and fresh and it came quickly. The specials here are amazing. It’s refreshing to spend less than $10 for a good lunch. Friendly hostess, waitress and cashier as well.
… moreSteve
Food was lukewarm by the time it got to our table, the waitress had one speed, which was slow. When we walked in, the waitress was have a conversation with someone who had already paid their bill at the cash register, ignoring the people in front of us waiting to be seated. I spent $30, she was lucky to get a $1 tip. We’ve been to this location several times and this time was the worst.
… moreMae Blum
We stepped in a little after 11:30 P.M. We were greeted by a friendly, young lady who explained there might be a bit of a wait as she was the only server. She asked if that was OK. We agreed that it was fine with both of us. She sat us and left our menus. It wasn’t long and she was back for our drink orders. We were ready to order so she took that as well, but I had questions about muffins. She said she was new, but would find out. She shared the information with us that she learned, and we ordered. We thought she came quickly with our waters, but she apologized for the delay.
It seemed like we received our orders swiftly. My husband said his food was luke warm. My gravy was cold, the hashbrowns were just shy of being burnt, the chicken strips were hot, but definitely cooked too long, and the biscuits were quickly moved to the side of the plate. They were so dry; I struggled cutting a bite.
I am positive if we would have said something, it would have been taken care of. However, neither of us wanted to wait longer for food after smelling several tables around us. We were hungry and ate it.
Our waitress, the same young gal that sat us, came to check on us. We asked for a box for my husband’s half an omelette. She brought it and wanted to know if wanted any dessert or baked items to take home. I ordered another muffin to take home for my mom. (The strawberry muffin was new for me; it was delicious!)
When we paid, I thought I was paying too much for the first muffin. I quickly learned that I misread the menu. Ivy, our waitress, mentioned to the manager that she thought they were having a special where if you buy three muffins you get three free. The manager confirmed. I decided to do that. The manager listed the flavors. I chose one for my dad and brought three more home for us.
It was so wonderful these two ladies informed and help us make a more economical decision!
I also want to add there was another employee, lady, that was cleaning up who checked on us too. There were two other parties seated after us. The employees explained that none of us would be hurried and not to worry that they closed at midnight. One actually said if someone walks in at 11:59, we will serve them their food and not rush them out either. I loved this and will go back for these reasons!
I haven’t been to Perkins in over a decade, but will make sure I go more often if I can receive that type of hospitality and honesty! Those three ladies were top notch! I wish I knew the other two’s names so they could receive credit.
Keep up the good work, Ivy! For late at night, being new, and about closing time, you were an 12/10!
… moreIt seemed like we received our orders swiftly. My husband said his food was luke warm. My gravy was cold, the hashbrowns were just shy of being burnt, the chicken strips were hot, but definitely cooked too long, and the biscuits were quickly moved to the side of the plate. They were so dry; I struggled cutting a bite.
I am positive if we would have said something, it would have been taken care of. However, neither of us wanted to wait longer for food after smelling several tables around us. We were hungry and ate it.
Our waitress, the same young gal that sat us, came to check on us. We asked for a box for my husband’s half an omelette. She brought it and wanted to know if wanted any dessert or baked items to take home. I ordered another muffin to take home for my mom. (The strawberry muffin was new for me; it was delicious!)
When we paid, I thought I was paying too much for the first muffin. I quickly learned that I misread the menu. Ivy, our waitress, mentioned to the manager that she thought they were having a special where if you buy three muffins you get three free. The manager confirmed. I decided to do that. The manager listed the flavors. I chose one for my dad and brought three more home for us.
It was so wonderful these two ladies informed and help us make a more economical decision!
I also want to add there was another employee, lady, that was cleaning up who checked on us too. There were two other parties seated after us. The employees explained that none of us would be hurried and not to worry that they closed at midnight. One actually said if someone walks in at 11:59, we will serve them their food and not rush them out either. I loved this and will go back for these reasons!
I haven’t been to Perkins in over a decade, but will make sure I go more often if I can receive that type of hospitality and honesty! Those three ladies were top notch! I wish I knew the other two’s names so they could receive credit.
Keep up the good work, Ivy! For late at night, being new, and about closing time, you were an 12/10!
Brandon Streitmatter
Got one of their ghost kitchen items. Mr Beast burger. They didn’t actually make the burgers and just gave me three plain burgers. They said they couldn’t fix it and then they told me I had to order it again and request a refund on the original order to fix the mistake. I just left, didn’t want to deal with the nightmare. Called Mr Beast burger for a refund and they were confused because that didn’t make any sense. Food refunded. Won’t go again.
… moreIrene Strickler
TURN THE HEAT ON!!!!!!!!!!!!! A group of us have ate breakfast here every Friday for several years at 6:30 A.m. Today, 11/28- there was 5 of us. We ate with winter coats on- as some came in and turned around and walked out! Either turn the heat on or we too are GONE–for good
… more