Address and Contact Information
Address: 200 S Broad St 19th floor, Philadelphia, PA 19102
Phone: (215) 893-1234
Menu Photos
Related Web Results
Pergola Menu – The Bellevue Hotel
Restaurants in Center City Philadelphia – The Bellevue Hotel
Pergola at The Bellevue Restaurant – Philadelphia, PA | OpenTable
Reviews
Bar service at the restaurant was slow & the bartender was bored & couldn’t be bothered to check up on me after I ordered my items. I had to ask for a napkin & silverware as well as the check. I had a sparkling wine & the shrimp cocktail. The shrimp were jumbo & perfectly cooked, but only served with the smallest sliver of lemon & a sweet cocktail sauce that had a small hint of habanero.
On my final day here, I dined at a table for breakfast with 3 others & the service was horrendous. Our waitress took 20 minutes to take our order & didn’t put it in to the system immediately. She forgot two of our drinks and when she came to refill our coffee cups, she spilled all over the table and never came back with a new napkin like she said she would. We had wiped it up to keep it from spilling over onto our lap. After a 40 minute wait, we asked her if she’d forgotten to put our order in since we saw that others who arrived after us already had their food. She lied and said no she didn’t forget. Another 20 minutes go by and our friends had to leave to catch their flight with no breakfast. The waitress apologized and said she wasn’t sure what was going on but could we remind her who ordered what. We asked to speak to the manager and when she came over, she told us that our order hadn’t been put in & she apologized for the delay. The 2 basic omelettes we had from their very limited menu that we scarfed down in less than 5 minutes were fine, but this just isn’t the type of service you’d expect from a luxury hotel.
I was expecting professional service, a choice of either the a la carte menu or buffet option and if seated by a window, a nice view. Unfortunately, none of those were available.
When I made the reservation (two adults and two children) I was not told that only the buffet would be available and that the price had ALMOST DOUBLED. In fact, I didn’t know about the price increase until after we were seated and I looked at the buffet and drink menu. Decided to stay since the children were hungry and we had tickets for the Nutcracker.
The food was marginal at best, the salmon was almost white, food was not replenished (ex. chocolate croissants), hot selections were cold, (ex. frittatas) at one point we had to use small plates since there were no dinner plates available. The waiter never cleared the plates from our table, I bussed the dishes myself since we were running out of room on the table.
The windows are so high up that there isn’t really a view.
And the final straw was that a 25% service charge was automatically added and right below this was a line for a tip! Needless to say I will NEVER return nor will I ever recommend this restaurant.
From the moment our food hit the table, we were essentially abandoned. After we finished our meal, our dirty plates sat in front of us for 45 minutes—no check-in, no offer of dessert, not even a passing glance from staff.
When we were finally ready to leave, it took another 30 minutes just to flag someone down for the check. By that point, we felt more like an inconvenience than paying customers.
I raised these issues directly with the maître d’, hoping someone in charge would step in. Instead, he simply repeated “sorry” and did absolutely nothing to fix the situation or make it right. No attempt to recover the experience, no adjustment, no urgency just empty words.
To add insult to injury, the bill included an automatic 18% gratuity. That’s a complete joke given the level of service—or lack thereof. Gratuity is meant to reward attentiveness and hospitality, neither of which were present.
What really says it all is that I shared this experience with three other hotel patrons who had been planning to dine here. After hearing what we went through, they decided to go somewhere else instead.
Being charged an automatic gratuity for service that never happened perfectly sums up this experience.
The buffet and our a la carte orders were great, the restaurant in general was just beautifully remodeled, and the service today was outstanding. We all had a fantastic time here, and couldn’t recommend this establishment highly enough!
The downside is that it is very expensive but honestly, not too much more expensive than other similar breakfasts in the city. This breakfast includes coffee and a juice. So while it’s a steep price tag ($42), it’s not super out of bounds for similar brunch spots. That being said, I wouldn’t pay out of pocket for this. If breakfast is included in your room rate, definitely take advantage and eat at the hotel. If it’s not, you’re better off exploring somewhere else in the city for breakfast.
40 minutes for a salad and 1.5 hours for 2 rare steaks (that came out well done and chewy) is utterly unacceptable. All staff complained that they were understaffed. I stay in the area frequently for business and will not consider The Bellevue for future stays