Our menu features an array of mouth watering Grilled Penn Station submarine sandwiches, fresh-cut fries and hand-squeezed lemonade. All sandwiches are prepared fresh in full view of the customer using delicious hearth-baked bread, USDA Choice Steak and the finest meats, cheeses and vegetables. The potatoes are hand selected, fresh-cut and flash-fried in cholesterol-free peanut oil. The lemonade is made from scratch every day using hand-squeezed lemons.
Grilled sub sandwiches, fries & fresh-squeezed lemonade star at this counter-serve chain.
Address and Contact Information
Address: 337 Winding Woods Dr, O’Fallon, MO 63366
Phone: (636) 474-0800
Website: http://www.penn-station.com/
Menu Photos
Order and Reservations
Order: Order online
Photo Gallery
Related Web Results
Penn Station | Hot Grilled Subs | Fresh-Cut Fries | Fresh-squeezed …
Penn Station East Coast Subs – Grubhub
Penn Station East Coast Subs – MapQuest
Reviews
Ordering Experience:
I first ordered on Friday, March 14, using their new website. Unfortunately, the site wasn’t very user-friendly, especially on mobile. I accidentally ordered a cold sandwich instead of my usual hot one—likely due to the confusing navigation. I gave them another chance the following Wednesday, using another BOGO coupon, but ran into more issues. Unlike the old system, you can’t add more than one type of cheese to your sandwich, and the customization options are limited. The ordering experience feels restrictive and frustrating.
Food Quality:
While I understand that things change over time—menus, recipes, and even portion sizes—the sandwich I received didn’t match the Penn Station I remember. The bread texture seemed different, the sandwiches felt smaller, and even ordering extra meat was more of a hassle than before. If the goal of sending out coupons is to bring customers back, the product should resemble what they remember. Otherwise, it’s wasted marketing dollars and a missed opportunity to retain loyal customers.
Customer Service:
One thing that hasn’t changed is the fantastic staff. The team at this location is courteous, prompt, and friendly, making the experience as pleasant as possible. I wish every business had employees as professional and positive as they do!
Final Thoughts:
While the service was excellent, the food quality and online ordering system left a lot to be desired. If Penn Station wants to win back customers, they need to make sure the product matches the expectations that long-time customers have. Otherwise, people won’t feel a reason to return.
⭐ Rating: 3/5 – Great staff, but disappointing food quality and website functionality, especially given the high prices.
A medium is a 9 inch sub, where for the same price you could get a 12 inch sub at the competition.
I don’t call the competition name. Directly, but I am sure 100 percent that you know who that is.
Now that the price is out of the way, let’s talk quality. I was not vastly impressed by the taste of the sandwich as internally the same components can be found elsewhere and used in the same combinations….so no competitive advantage there.
The amount of meat provided is not an exceptional difference either that warrants the additional costs. Do they have ingredients that you can’t get from the competitor?
Sadly no, they have less in fact with lacking olives and spinach.
The only difference I can see is that their bread is a different texture than the comparison.
The problem here was my bigger gripe as the sub shop is emulating an original east coast deli sandwich, and that means a full sandwich of meat on Italian bread.
This bread is not the same and is a more dense perhaps sweeter taste. It is good bread, but overrides the internals of the sandwich in my opinion.
Now I do not believe in buying cheaper subs, I just expect more than a change of scenery for the additional cost.
By the way, the service here was exceptionally good and I rated 5 for that and the place is clean and very well laid out ( also rated 5) or a sub shop.
But sadly the food received an OK rating, I had hoped for better.
SIDE NOTE- it seems a reply to this by the owner was made below to my post, as well as others. I have to say, asking us to use a contact form to reapply all of our concerns is not really being pro-active in care.
Clearly our concerns and reports are based on a specific location, you should need little else to understand the concern, and you can also reach each reviewer directly from within this review of you chose to…..not a very valid effort Penn Subs..
Message received, bud!
May wanna look into getting the hours straight. I’ll update this review if I ever bother to actually try this place, but I’m not going out of my way if the baseline treatment is anything besides general politeness.