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✔️Lunch ✔️Dine in
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Address and Contact Information
Address: 1263 NW 31st Ave, Fort Lauderdale, FL 33311
Phone: (954) 404-3472
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Pelican Wings & Things (@pelican_pub) · Lauderhill, FL – Instagram
1263 NW 31st AVE Fort Lauderdale Fl 33311 954-404-3472/954-835-5246 *Located In The Wingate Plaza* · Photo by Pelican Wings & Things in Fort Lauderdale, Florida …
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Pelican Wings & Things. Call Menu Info. 1263 Nw 31St Ave. Fort Lauderdale, FL 33311. Uber. MORE PHOTOS. Menu. Pelican Baskets. Pelican Baskets, Wings Specials …
Reviews
Maisha Teague
I would have loved to give them 5 stars, but I am a bit disappointed in the customer service. The girls at the front have no customer service skills, but I looked past that because I love the food. But today, I am just irritated! I called in my order, first of all they left me on hold for over 6 minutes, then I was told my order would be ready in 25 minutes. When I get there, my order still wasn’t ready until 15 minutes after I arrived, they didn’t even say, sorry for the wait…nothing, then I asked for extra honey garlic and they charged me 50 cent!!! I had to wait 15 extra minutes and you have the nerve to charge me 50 cent for extra sauce!!! I would have had no problem with this if my food was ready when I got there, especially when I’m on my lunch break! So I had approximately 10 minutes to eat my lunch. Ya’ll gotta do better!!!!
… moreTamara Young
I had to give it one star,but they deserve none. We placed 3 simple wing orders with fries, and was told it would take 45 min. The order total was less than $30. The order was placed at 2:02pm 9/18. At 3:32 we called to ask when we could expect the food. We were told the driver already left. I called back at 4:27 and was hung up on. I called back and held until Natalie answered the phone. I asked for the manager and Natalie advised that she was the manager. I told her our order was placed over two hours ago, and no food has been delivered. She asked some questions, and there seemed to be some trouble finding it. I heard a male employee complaining about a customer in the background, using foul language. Natalie NEVER offered an apology, NOT ONE. As I waited for her to locate the order I decided to sip my fruit punch. This too was warm and had NO ice. My co-worker ordered a Sprite, it came in a can, also warm to the touch. At this time Natalie began to tell me that we would receive a 50% off credit for our next order. AGAIN, no apology, so why would I come back???? I advised there will be no next time. Her next response was, “so you want me to have the driver come back to pick up the food for a full refund.” I was dumbfounded! I said YES! So now this “manager” is going to cause more food orders to be late over $30. Whoever owns this establishment has the absolute worst people representing them. So your driver is coming back, God knows when to pick up wings that we all bit off of. If this “manager” had at least apologized, we would have accepted the half off credit, albeit reluctantly and moved on with our day. If this driver does not show up by the time I leave work, I will dispute the charge with my card company and we will be showing up to pick up the cash portion of the order.
UPDATE to the above complaint above:
So the “manager” said the driver was coming back with our refund and to pick up their food. We waited…and waited…finally called at 5:49 and Natalie says she is still coming and she was waiting to be relieved. We said no, we will bring it. We get there and the “manager” was standing behind the register with her hand out. She says NOTHING. We hand her the bag and the drinks. She handed it to another “employee” wearing headphones and bopping around the counter like she has no job. The “employee” then asked the “manager” if she “bought more ice”. These people had no ice when we ordered! They were clearly not ready to open after the storm. These people were not coming back to provide a refund, they were going to close! The dancer employee was then asked to throw away the food we brought back with a please and a thank you…so Ms “manager” does have manners; just uses them selectively. She gives the cash back to my friend and refunds my card and has the NERVE to ask if I want to keep the now hot fruit punch I have in my hand. NO I don’t want it. This little hood rat spot will never see my face or dollars ever again. Order placed at 2:02, I am now officially done with this place over 5 HOURS LATER!
… moreUPDATE to the above complaint above:
So the “manager” said the driver was coming back with our refund and to pick up their food. We waited…and waited…finally called at 5:49 and Natalie says she is still coming and she was waiting to be relieved. We said no, we will bring it. We get there and the “manager” was standing behind the register with her hand out. She says NOTHING. We hand her the bag and the drinks. She handed it to another “employee” wearing headphones and bopping around the counter like she has no job. The “employee” then asked the “manager” if she “bought more ice”. These people had no ice when we ordered! They were clearly not ready to open after the storm. These people were not coming back to provide a refund, they were going to close! The dancer employee was then asked to throw away the food we brought back with a please and a thank you…so Ms “manager” does have manners; just uses them selectively. She gives the cash back to my friend and refunds my card and has the NERVE to ask if I want to keep the now hot fruit punch I have in my hand. NO I don’t want it. This little hood rat spot will never see my face or dollars ever again. Order placed at 2:02, I am now officially done with this place over 5 HOURS LATER!
kenya jerkins
To be a black owned business you folks really need to do better. Being busy is job security so no need for a damn attitude when your taking orders over the phone then the nerves to hang up the phone in my face just because you didn’t have what I needed. SO RUDE!!! Exactly why the haitian restaurant next door will always make more business then you guys because it’s all in customer service. Wings are served everywhere so humble yourselves and do better! How we supposed to support each other when the white man treats us better when we are spending our money.
… moreTangela Rhue-Carter
Great prices and selection. Friendly staff. Great hot wings, a lot of food for the money. Clean & organized. Not long wait times after placing your order. Food is fresh, hot & made when ordered!! Would recommend, if only offer a few dessert options, would be nice if were available. Good seating options. Good menu options!
… morePeonie Black
The food is so delicious….. The staff is so friendly and they also call you to let you know that your food is ready….. There is so much to choose from on the menu…..and Mrs Debra makes the best brownies….and lets not forget the sweet potatoes pies….they are to die for…. Trust me i can eat there every single day. You might have to wait a bit because they cook the food when your order but i dont mind cuz its goood
… moreAshley Beauchamp
Unfortunately, there was not an option for zero stars, so I have to give them one. This is my second time dealing with Pelicans and both times were negative. Both times I placed orders, one for pick up and one for delivery and neither one was on time. The pick up was not ready until 45 mins. after it was scheduled to be ready. The delivery took 2 hours and 30 minutes to arrive. We kept calling and asking where our food was and kept being told it would be there in 15 mins. When the food did come it was cold, there were no forks and no salad dressing for the salad. No apologies offered, nothing to make up for the poor customer service, no phone calls to explain the delays. I will not be ordering from them EVER again and neither will anyone else in my organization. ATROCIOUS CUSTOMER SERVICE. Ignore the positive reviews, believe me, most of them are fake accounts; they are trying to boost their poor ratings to stay afloat. Try changing your service!!!
… moreMarjorie Barber
This is the third time I have ordered from Pelican Wings and things. We have ordered wings from many other places and by far- these are the best. They are good sized, meaty wings and are perfectly
Cooked. Will definitely be ordering from here again.
… moreCooked. Will definitely be ordering from here again.
cali mccray
Worst experience every time. Ghetto, ratchet customer service. No one there has manners. Every time I order from them they mess up my order or forget something. Every time. I paid for sone mangos never received them. When I told the so called manager with the red hair she looked at me like I was stupid. Their food is very cheap but that shouldn’t make your customer service suck. The only one there with sense a the delivery guy. Everybody else is rude and ignorant. I see why some ppl don’t support black businesses. They’re very unprofessional and I will never order from them again.
… moreAlexandria Pascoe
The food here is good but the customer service is poor. The last time i placed an order for delivery here, they never showed up. I was told my food would come an hour and 15 mins after i ordered . . after that time past i called to see what the hold up was with my food and the cashier told me my food was right on the way. But no one never showed up . . .
… moreJay joseph
The honey hot wings are so damn good…… i go there nearly everyday….and the shrimp and grits are a must have….. and I just love the vibe there….they make you feel like family… I love pelican wings
… more