
Modern takes on classic American, French & Eastern European dishes served in a sophisticated space.
Address and Contact Information
Address: 577 S Waukegan Rd, Northbrook, IL 60062
Phone: (847) 715-9440
Website: http://www.pavilionchicago.com/
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Order and Reservations
Reservations: exploretock.com
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Pavilion
Pavilion Restaurant-Northbrook – OpenTable
Pavilion Delivery Menu | Order Online | 577 Waukegan Rd Northbrook
Reviews
I should have checked the reviews before ordering and I would have saved myself from also having a negative experience.
The kebob portion was very skimpy, and none of my diestary requests on the online order were followed. I specifically requested no croutons due to being gluten-free, yet the salad arrived completely covered in croutons and the salad dressing was missing, not to mention it was nothing more than chopped romaine (and croutons) and unimpressive. Other requests were also ignored. It was truly disappointing to have paid good money for such a bad experience.
I understand that mistakes happen, but what was most disappointing was the complete lack of customer care afterward. When I called, I was told someone would call me back — that never happened. When I called again, the only response I received was a simple “sorry,” with no effort to fix the issue or make things right. That lack of concern is what was truly over the top.
The food was absolutely delicious. Bruschetta and mushroom soup were fantastic. Loved the beef stroganoff… but I’m pretty sure I ordered the romanoff beef stew. Maybe I ordered the wrong thing by mistake. Perhaps they shouldn’t be right next to each other on the menu.
Even though I called twice, I was not told there would NOT be a full dinner menu before (not during) a concert.
Food took forever and came out cold.
Service was slow and we were not closed out when asked, while others were served faster.
Most of all, we were charged double for a bottle of wine and were not told ahead of time of the “concert price”. Even though this was before a show and not in that room. And no refund was given when asked after.
& 20% was added for a table of 2, on top of all of this!
While I wanted to return for the full menu, I absolutely will not.
Looking forward to coming back
Borscht and charcuterie platter were phenomenal. It was so good I forgot to take pictures.
The burger was burnt, with one side of the bread black and the other side untoasted. We also ordered coffee and never received it.
I felt bad for the waiters, because they treated us politely, but were clearly not trained well and didn’t what they were doing.
Overheard the manager berating someone next to us. Never coming here again.