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✔️Lunch ✔️Dinner ✔️Take out ✔️Delivery
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We believe fresh, scratch-made pizza you bake at home is the perfect way to pizza. Order online and pick up in-store. We offer contactless pickup stations at our stores and delivery and curbside pickup where we can. We make it fresh. You bake it to perfection. We accept EBT!
Chain outlet offering build-your-own takeaway pizzas, to be cooked at home.
Hours
| Friday | 11 AM–8 PM |
| Saturday | 11 AM–8 PM |
| Sunday | 11 AM–7 PM |
| Monday | 11 AM–7 PM |
| Tuesday | 11 AM–8 PM |
| Wednesday | 11 AM–7 PM |
| Thursday | 11 AM–7 PM |
Order and Reservations
Order: Order online
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Papa Murphy’s Pizza Takeout Restaurant Salinas,CA
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Reviews
Yesenia H Morales
I am submitting this review to address significant issues concerning both the quality of the product I received and the subsequent customer service experience.
Product Misrepresentation and Quality
On 10/17/25 I placed an online order for a Chicago Style Stuffed Pizza. The pizza received was significantly below quality standards and did not meet the definition of a Chicago-style stuffed pizza as advertised.
The pizza was excessively skimpy, and the meat toppings were incorrectly placed on top of the cheese layer, rather than being “stuffed” between the layers of dough, which is the defining characteristic of this product style. This is a clear case of product misrepresentation and poor value for a $25 family-sized pizza.
Unacceptable Customer Service:
Upon discovering the error, I contacted the store to request a refund or a replacement order. The interaction with the employee was highly unsatisfactory and only compounded the initial issue:
1. Contradictory Information: When I explained that the toppings were incorrectly placed on top (not “stuffed”), the employee dismissively stated that “everyone does the pizzas different” and that placing toppings on the bottom or top is a matter of preference, directly contradicting the established preparation protocol for a stuffed pizza.
2. Refusal of Service Recovery: The employee refused any resolution (refund or remake) based on the claim that some of the pizza had already been consumed (four slices), despite the error being a fundamental product defect, not a preference issue.
3. Manager Evasion: When I requested to speak with a manager, the employee instructed me to call back on Monday, offering no immediate path to resolution, even after I offered to drive across town to show the defective product.
4. Rude Conduct: The employee was rude and ultimately hung up the call when I asked for their name.
Call for Corrective Action:
To Devin, the person that was said to be the manager: The service failure demonstrates a critical need for proper staff training in two key areas: customer service etiquette and accurate pizza preparation protocols, especially for specialty items like the Chicago Style Stuffed Pizza. The $25 charge for a product that was neither stuffed nor high-quality is unacceptable.
I require a full refund or a credit for a correctly prepared replacement pizza. I will be escalating this matter to the corporate office to ensure proper training and quality control are implemented immediately. The decline in product quality and service is disappointing and needs urgent attention.
Leaving pictures of the product I received, vs what the actual pizza should look like. You be the judge and tell me if I am overreacting.
I hope the issue is resolved quickly.
… moreProduct Misrepresentation and Quality
On 10/17/25 I placed an online order for a Chicago Style Stuffed Pizza. The pizza received was significantly below quality standards and did not meet the definition of a Chicago-style stuffed pizza as advertised.
The pizza was excessively skimpy, and the meat toppings were incorrectly placed on top of the cheese layer, rather than being “stuffed” between the layers of dough, which is the defining characteristic of this product style. This is a clear case of product misrepresentation and poor value for a $25 family-sized pizza.
Unacceptable Customer Service:
Upon discovering the error, I contacted the store to request a refund or a replacement order. The interaction with the employee was highly unsatisfactory and only compounded the initial issue:
1. Contradictory Information: When I explained that the toppings were incorrectly placed on top (not “stuffed”), the employee dismissively stated that “everyone does the pizzas different” and that placing toppings on the bottom or top is a matter of preference, directly contradicting the established preparation protocol for a stuffed pizza.
2. Refusal of Service Recovery: The employee refused any resolution (refund or remake) based on the claim that some of the pizza had already been consumed (four slices), despite the error being a fundamental product defect, not a preference issue.
3. Manager Evasion: When I requested to speak with a manager, the employee instructed me to call back on Monday, offering no immediate path to resolution, even after I offered to drive across town to show the defective product.
4. Rude Conduct: The employee was rude and ultimately hung up the call when I asked for their name.
Call for Corrective Action:
To Devin, the person that was said to be the manager: The service failure demonstrates a critical need for proper staff training in two key areas: customer service etiquette and accurate pizza preparation protocols, especially for specialty items like the Chicago Style Stuffed Pizza. The $25 charge for a product that was neither stuffed nor high-quality is unacceptable.
I require a full refund or a credit for a correctly prepared replacement pizza. I will be escalating this matter to the corporate office to ensure proper training and quality control are implemented immediately. The decline in product quality and service is disappointing and needs urgent attention.
Leaving pictures of the product I received, vs what the actual pizza should look like. You be the judge and tell me if I am overreacting.
I hope the issue is resolved quickly.
Big Mac
Great local take and bake pizza store/shop in Salinas. I have ordered online and in person and both experiences have been awesome. The customer service is supreme and the quality of the food is excellent. I use this restaurant at least once a week to supplement my meal planning for the week. You can also buy drinks and deserts to add to your meals.
… moreAar Delgado
I don’t know what happened to this place. Last two orders there was very little cheese on the pizza. I need a magnifying glass to find the chicken on the chicken garlic pizza. Or should I call it chicken, because I don’t see the artichokes either. Used to love this place but you just lost me. For $50 I can get pizza with more toppings elsewhere.
… morenichol ramirez
Considering we live in The Heart of The Salad Bowl- this is just flat out disrespectful and a complete rip off! I went there to get a salad because I am supposed to eat more greens.. this is what they gave me.. if I didn’t live clear across town and wasn’t so tired I would have gone back and demanded a refund. I hate stuff like this because it always makes me wonder how many people that don’t know how to use resources like this to let wrong doing be known- are getting served crap like this and have no one to defend them and demand they get at least what they pay for.. I’m so disgusted with the decline in quality everywhere- it’s pathetic!
… moreSierra Lyman
Its my favorite pizza. The people are fast. The food is quality and fresh. I’ve come here for years and will continue to come here for years.
… moremiguel villaruel
Best pizza makers in town until someone proves me wrong!
… moreLenore Chacon
Great service and pizza done just perfectly and done on time. Thank you!
… moreVictor Floyd
Quick and delicious and always hot because you bake them at your own home!
… moreHero Romero
I love papa Murphy’s because you can adjust the cooking time in case you like a crunchy more well done pizza and the ingredients are always fresh tasting, not to mention they always have my orders ready ahead of time.
… more