Joann Brown
Tuesday 9-16-25 (3:00-3:45 pm) wanted pizza for dinner and weekly leftovers. The pizza place I like is in Temecula but didn’t want to drive 40 minutes to get my Extra Large Veggie and added Pepperoni.
I crossed a lot of pizza places never me in Hemet, but decided on Papa John’s 15 minutes away.
Not only did they customized their Veggie version they added Pepperoni to it as well.
Pizza family, don’t count out Papa John’s on Florida in Hemet/San Jacinto
The outside area may look like a ghost town this location was so so clean and organized. The beautiful lady that made my pizza was beautiful and friendly to where I gave her the name Beautiful.
Thank you Beautiful Lafy for customizing my pizza but making it so so DE LI COUS. I ate 5 (Before Photo) out of the 10 slices, it was so gooooooood.
And NO, I’m not an employee or franchisee.
… moreNena Camacho
DO NOT go to this location. These employees are rude and completely unprofessional. I paid an extra $6 for the garlic to be put on my crust and upon receiving my order I came to find out that the garlic was dry and barely visible. I called into the location to see if there was anything they could do for me such as refund the $6 or at least add it for next time. The “lady” if I can even refer to her as such because she was so disrespectful, refused to assist. She completely lacked any customer service and treated me horrifically. Due to this experience my sister offered to take the food back and get a refund. I understand that me and my family ate some of the food so they offered a partial refund. I was willing to accept it however I wanted to know since I was still paying if I could keep a pizza. The girl told my sister that she had to go ask her boss. She never came back. I told my sister I would call in and when I asked for a manager the girl told me she was and that her name was “Nina” however according to my sister the managers name was “Mary”. Now Nina was extremely rude over the phone and ended up hanging up on me. My sister is now waiting inside for 15 minutes, or so they say, for a general manager to show up. If this location is full of managers why does no one have any customer service skills because I’m astonished that there’s two managers so far on site and none of them know how to properly deal with customers. Please if you made it this far and want good pizza and great customer service go to Grumpy Tom’s pizza or Dominos.
… moreAutism Mama M
I had thee most amazing this morning 12/7/25 with an employee at the Hemet (Florida Ave) location. I wish i had caught her name, but because I literally called her 5 times today, I’m too embarrassed to bug her. She was there at 10:15am and I’m assuming she is a supervisor. She went above and beyond for me because i was having trouble with my Autistic son. This woman was so helpful, understanding, professional, caring and compassionate. She definitely deserves a raise or a paid week off! I literally cannot thank her enough and I hope one day I can. If you read this sweetie, I appreciate you beyond words.
… moreMichael Cushman
Pizza here is not so bad. Fast food pizza, but it works in a pinch. Their pizza closely resembles the frozen good pizza, Digiorno, that you would buy for half the price at the local grocery store. Pizza was done on the time given and the staff member was very professional. Probably will not purchase this pizza again.
… moreJen A
For a fast food pizza establishment, this location was completely unprepared for a Friday evening.
I was amongst 7 people waiting to pickup orders, that were previously placed through apps.
I personally waited 30 minutes for an order that should have been ready upon arrival.
I was picking up my own order, while most were attempting to pick up Door Dash orders.
After watching the chaos, I can say that the young lady at the front counter was 75% the issue. Her lack of coordination and urgency was apparent to all customers. While she was kind, for the most part, she got pretty nasty when she threw the garlic sauce in my pizza box and gave me a snarky, “Have a good day”. This was after I asked her for my order twice, once I noticed it was ready (and already paid for).
As much as we like Papa John’s, we won’t be ordering from this location again.
For fast food pizza, the food was good. Not bad, not great. But met expectations.
As for the other employees, most looked to be hustling (especially the young lady cutting the pizzas, tagging the boxes, and finishing the orders). Kudos to you, girl!! Keep up the great work ethic. That’ll get you places.
To whoever was the manager on duty, YOU should have manned the front for a bit to get things under control. That’s what you’re paid for, to manage the store, every aspect of it, within your control, of course.
Note: Two Door Dashers left without thier orders due to the unnecessary wait time. One said, “Good luck” as he departed.
… moreVania Anthony
This place is horrible, they don’t wear gloves or masks they talked the whole time and the pizza was not even done after I said well done. Look at this pizza, there’s a whole row of pepperoni missing. Wasted so much money for this garbage. It’s like you can’t get good food in Hemet. This location sucks!!!
… moreG Garner
Basic pizza takeout retailer … nothing (whatsoever) ‘bad’ about this business, and nothing ‘over the top’ blew me away either. Yes, I would patronize this Papa John’s again, so [future patrons] please don’t read anything negative into this review.
… moreJohn Flores
I wouldn’t call it a pizza, maybe a frozen pizza from 711 maybe. It’s not even a pizza
… moreSonia Morales
The pizza was great as well as the service; however, the atmosphere for the employees working there was horrific. There was absolutely no AC in that hot environment where they were making the pizza. Papa John’s needs to address this especially with the heat wave here in California. Not somewhere I would work. What are you trying to do, save money at the employee’s expense?
… moreSydni Davies
Moved into the area 2 years ago, and found our favorite pizza place!
The pizza is always delicious. The employees are nice and the service is quick! Today it was Patty that helped us out, and she was awesome. Thank you Patty!!
… more