Carla Kemp
I’ve been going to this location for years and finally decided to comment. The large classic pizza is getting smaller and smaller and the regular crust is getting thinner. Not sure if they’re using the same amount of dough for large and medium pizzas but getting less dough and thinner crust than the regular crust is so disappointing. And, the driver made my last pizza – was he properly trained?!
The biggest problem here is employee morale or lack there of and turnover. Management needs to stop applying a bandaid (anybody to work) and think the problem will be solved, that is not working. If Management can roll up their sleeves and get hands-on, which would encourage teamwork and boost employee morale, and also stop overworking and under-staffing this location as employee burnout will continue the cycle of employee turnover.
I challenge management to cross train and rotate seasoned employees or leaders that’s been with the company for at least a year to go to other locations during the busiest times to audit or assess, train and assist, and provide feedback to management. This is a 360-degree feedback concept that works which means, feedback will not only come from the supervisor, but even from a level below or better yet, feedback can come from every level if the system is established.
The poor girl, Srijana, worked overnight from Friday 12/26/25, until she closed the location in the early hours on Saturday, 12/27/25, and she had to open at 10 am the same day, because no one else was available, but she showed up hours later – already showing signs of an impending burnout and she’ll end up leaving like the others. Most employees are nice and care in the beginning until they realize someone above them doesn’t care about their wellbeing or work life balance. Please fix these issues from the top down. Please
… moreDDD mod
They don’t have a uniform pricing policy… it’s really sad. When you usually order pizza at Papa John’s for $11, and then you come here and the same pizza costs $21… What’s the point then that it’s the same pizzeria if the prices are so different? As it turns out, their pizza can also be different in taste and freshness. Therefore what do the different Papa John’s locations have in common besides the name?
… moreNoah Ratliff
Didn’t even bother to cut my pizza. I ordered at 6:24PM and my order was supposed to be delivered by 7:03-7:13PM. I didn’t receive my pizza until around 8:03PM and you could imagine how disappointed I was when I opened the box after waiting that long and the pizza was cold and not cut.
… moreZenDeividdo
This location is fine; stays open a little later than the other 2 nearby locations (Culver City and West Olympic.) Food doesn’t taste any better or worse than the others. The best part about this one is their online deals however sometimes they might get your order wrong. Around 11PM yesterday I ordered a pizza with buffalo sauce but got barbeque instead and didn’t find out until it was too late.
… morePedro Carrillo
Do not eat here ever again unless you want to get sick I had to get my refund only because The female pizza Workers do not have any hairnets on hair all loose around the food nor wash their hands with soap for 20sec and touching new dough with dirty hands after grabbing any metal object ♂️ the female manager I was taking too didn’t even know about the 20sec hand wash she didn’t even wash her hands neither
MAKE WEARING GLOVES A THING
NO TYPE OF FOOD SAFETY
Need to step it up yall and this was on 1/3/2026
… moreNeven Holland
Very rude. Came in about 9:20pm. Didn’t acknowledge I was there. Basically had to stare and let them know I was there even though they saw me walk in. Zero professionalism. The night shift is horrible and needs another job. Not spending $$ there again
… moreGianni George (Truthtella)
Y’ouch! That GM0 wheat wrecks havoc on my digestive tract, unfortunately but consistently. They need to offer heirloom wheat to claim “better ingredients”
… moreMark Da Shark
Dear Papa John’s location I have ordered the Shaq a Roni from you three times if not more hoping that each time it may get better but each time it gets worse the pizza does not fit in the box that is a lack of cheese on several slices of the pizza and this has happened in several occasions and this is getting frustrating cuz I love Papa John’s but it is disappointing me
… moreDon Desperado
Never order from this one!!! I walked in to order a pizza with the most positive attitude and a smily face. I wasn’t even in a hurry and it wasn’t even late. The lady there wasn’t in the mood and asked me if I’m picking up an order, said no just wanna make an order. she asked the other guy in there and came back to me and said sorry we have only Hawaiian pizza, still very positive I said ok which size, she said all sizes, said ok what’s price of each so i can choose one, then she said in the worst attitude ever “we’re busy” and that she doesn’t know and I should go online and check the prices and order. Well, I left. Probably a bad day for that girl, probably bad management, probably whatever, but I mean should selling pizzas be like that? Rather book a ticket fly to Italy eat pizza there and come back than ordering from that Papa Johns. After posting the review, I was curious to read the reviews of other people about this papa johns branch. which made me come back and edit(add) the following. I’m actually sooooo happy that the girl there behaved in such a manner which made me leave and go buy a frozen pizza from the supermarket next door and bake it at home. I am sure that it was tastier than their pizza which is according to others in the ratings, they got wrong pizzas, almost burnt pizzas, oversized and undercooked pizzas, no fresh ingredients. Well it turned up in my favor Leaving them empty handed. Again, don’t order from them, it’s not worth it.
… moreАнтон Стецык
I’ve ordered from this restaurant twice already. The first time, my order was cancelled, so I reordered, but the delivery guys said they couldn’t fulfill it. I waited two hours for the order to arrive, only to be told there would be no delivery!
… more