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At Papa Johns Pizza in Rio Rancho, NM, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it’s our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Rio Rancho pizza for any occasion. Call us for pizza delivery in Rio Rancho or stop by 4300 RIDGECREST DR SE for carryout to order the best pizza in Rio Rancho, along with breadsticks, wings, and more!
Pizza take-out & delivery chain offering classic & specialty pizzas, plus wings, sides & desserts.
Address and Contact Information
Address: 4300 Ridgecrest Dr SE, Rio Rancho, NM 87124
Phone: (505) 896-4242
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Papa Johns Ridgecrest Dr Se | Papa Johns Rio Rancho, NM
Call us for pizza delivery in Rio Rancho or stop by 4300 RIDGECREST DR SE for carryout to order the best pizza in Rio Rancho, along with breadsticks, wings, …
papa johns stores in rio rancho, nm
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Papa Johns Pizza, 4300 Ridgecrest Dr SE, Rio Rancho … – MapQuest
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Reviews
a a
Update Oct 18. Positive change! We just had a pizza from this location. No issue. Service was good and facility was clean. The pizza was also better than our last experience. See update photo.
Absolutely unacceptable experience. One of the pizza makers was preparing food without any kind of hair covering—no hair net, no hat—nothing to prevent hair from falling into the food. To make things worse, he pulled out his phone in the middle of spreading the dough, then kept making the pizza without washing his hands. That’s a serious health code violation.
As for the pizza itself—it was just as disappointing. Our medium pizza came with barely 8 pepperoni slices total, and two of the slices were just burnt dough with zero cheese or toppings. It looked and tasted like an afterthought.
This will be our last time ordering from this location. I like my food without the added risk of hair, bacteria, or phone germs. Papa John’s should do better.
UPDATE: I submitted a customer service comment and the District Manager reached back out to me and apologized. He refunded my purchase and stated that they have addressed the issue with the store employees. Hopefully the store will improve its service and quality.
… moreAbsolutely unacceptable experience. One of the pizza makers was preparing food without any kind of hair covering—no hair net, no hat—nothing to prevent hair from falling into the food. To make things worse, he pulled out his phone in the middle of spreading the dough, then kept making the pizza without washing his hands. That’s a serious health code violation.
As for the pizza itself—it was just as disappointing. Our medium pizza came with barely 8 pepperoni slices total, and two of the slices were just burnt dough with zero cheese or toppings. It looked and tasted like an afterthought.
This will be our last time ordering from this location. I like my food without the added risk of hair, bacteria, or phone germs. Papa John’s should do better.
UPDATE: I submitted a customer service comment and the District Manager reached back out to me and apologized. He refunded my purchase and stated that they have addressed the issue with the store employees. Hopefully the store will improve its service and quality.
LTH Dionne
Michael took our order! He was very kind & friendly! He also made sure we got the best deal! We also appreciated the free small pizza for the kids because they colored in the papa John’s turkey sheets! My kids loved doing that! Thank you Papa John’s!
… moreM C
I do not recommend spending your money at this location.
When my family and I ordered pizza, it came out with no sauce, was overcooked, and was extremely dry. A topping we paid for was also missing. When I returned to address the issue, the female manager ( no name tag) responded in a very rude and unprofessional manner, yelling across the counter while saying she would remake the order.
Due to the way the situation was handled, I did not feel comfortable accepting the replacement order. Customer service should never make guests feel uneasy or disrespected, especially when concerns are being calmly addressed.
I also reached out to Rahim Samji, District Manager at Papa John’s, but did not receive a response. Based on this experience, I feel my concerns were not taken seriously.
I’m sharing this as a community warning so others are aware before choosing to spend their money here.
So sad!
… moreWhen my family and I ordered pizza, it came out with no sauce, was overcooked, and was extremely dry. A topping we paid for was also missing. When I returned to address the issue, the female manager ( no name tag) responded in a very rude and unprofessional manner, yelling across the counter while saying she would remake the order.
Due to the way the situation was handled, I did not feel comfortable accepting the replacement order. Customer service should never make guests feel uneasy or disrespected, especially when concerns are being calmly addressed.
I also reached out to Rahim Samji, District Manager at Papa John’s, but did not receive a response. Based on this experience, I feel my concerns were not taken seriously.
I’m sharing this as a community warning so others are aware before choosing to spend their money here.
So sad!
Michael D
**First photo is initial pizza and the video is the UNCUT SLICES REMAKE”** THEY DO NOT QUALITY CHECK PIZZAS 11-8-25 ETA night shift
I brought the first one back because it was uncut and had pepperoni under the cheese with no garlic butter. The excuse I got was “oh he’s new” fool me once right?
As I’m waiting there with a promised time of 5-8 minutes they got music blaring and some employee is swearing casually in front of customers. If I’d of wanted that kind of vibe I’d of got pizza at Circle K at 2 AM which based off that experience seems to be what management expects here. So the lady I spoke to disappears and seems to not communicate to anyone I’m waiting on my remake because 11-12 MINUTES later someone finally asked “what’s the name on my order” wild stuff here guys.
So we get the remake and it looks better for sure but is STILL UNCUT. At this point we said screw it because it’s been an hour of this now and CUT IT OURSELVES. “He’s new” she must’ve been talking about whoever quality checks these “products”. Will not be back until someone knows how to take the safety scissors off the shelf.
… moreI brought the first one back because it was uncut and had pepperoni under the cheese with no garlic butter. The excuse I got was “oh he’s new” fool me once right?
As I’m waiting there with a promised time of 5-8 minutes they got music blaring and some employee is swearing casually in front of customers. If I’d of wanted that kind of vibe I’d of got pizza at Circle K at 2 AM which based off that experience seems to be what management expects here. So the lady I spoke to disappears and seems to not communicate to anyone I’m waiting on my remake because 11-12 MINUTES later someone finally asked “what’s the name on my order” wild stuff here guys.
So we get the remake and it looks better for sure but is STILL UNCUT. At this point we said screw it because it’s been an hour of this now and CUT IT OURSELVES. “He’s new” she must’ve been talking about whoever quality checks these “products”. Will not be back until someone knows how to take the safety scissors off the shelf.
Pamela Montanez
Stood at counter for like 10 minutes with no response just looked at me. Then a girl (I think), came to counter and asked for my name for the order. Then proceeded to put stickers on a dozen empty boxes, then went to retrieve my pizza. Will not be back. All 5-6 people working but no one at the counter
… moreFelicia Mason
Absolutely need to let the whole world know about the ️ Superstar⭐ at this location and her amazing team. Let’s give it up for Miss AALIYAH ❤️ The way she bringing in the new year with not just this amazing pizza she did for my sister who just dropped a baby early but this WINNING ATTITUDE and the wonderful team that supported her to get it there after delivery of the baby. It is so moving. It is so appreciated. My level of gratitude for this kind of customer service is blown through the roof. This isn’t just pizza. This is a real family with real love in everything they do for their customers. Thank you to this wonderful team and the staff that treated us like real family. You have my service forever ❤️ I wish I had a picture of the cookie too they sent, this level of service is breath taking!
… moreChicago1
small and burnt. I ordered a large and got a personal. When I called the store they said their gluten free only comes in a small but when you go through the menus it let’s you choose a large. I called and asked for large and all they could do is send the same thing instead of fixing my order and the website They also burnt it. I knew I should of waited and got Dions Pizza. I won’t be ordering again from them. They also say no contact and I asked for the pizza to be left at the door, They still rang the door bell and stood there handing my pizza to me a 2 feet away. SMH
… moreVanessa
This was the worst experience ever with Papa John’s I know it was going downhill, but I didn’t think it was going this far, wrong ingredients on pizza. The crust edges were 2 inches wide. Didn’t even seem like it was a real crust like I could buy those at Walmart and make my own, had a doughy center and we asked for it to be well done because it’s been doughy before, just wondering if Papa John’s still has quality control????
… moreJocelynn Griego
When we arrived the one worker was so high or drunk they were passed out in the corner. It took him a while to come to and when he finally did he was stumbling and couldn’t even communicate. He handed us an order that wasn’t correct. It was a mess. Never coming back.
… moreL.A. Something
Last time here. Carryout Order and it’s clear they forgot to add the green chili before putting the pizza in the oven. It also has a chunk taken out of it.. Previous time they completely forgot the additional toppings we paid extra for and it was burnt.
… more