Juliana W
I need to applaud the couple of staff who are on shift this evening 1/26/26. Most restaurants were closed and they were slammed. They worked hard to serve the community despite less than ideal circumstances.
… moreCrystal Alonzo
I had delivery tonight, and apparently my DoorDash driver was one that had been previously problematic. The store withheld my order from the driver, who tried to bully his way into a tip, but they let me know what was going on. Jason, the manager, canceled my order, but still made sure that my order was delivered to me. So, I still got fed and was refunded. I’ll definitely be ordering from them again, I just wish they didn’t source out their deliveries. Jason also called me to make sure my food was delivered. I’m very pleased with how they took care of things.
… moreJett M
Walked into the store and asked the guy behind the counter for my order. He looked at the receipts, didn’t see my name and a pizza popped up on their screen and they decided to make that instead of helping me out. After about five minutes of waiting, I just said “Hey I’m only here to pick 4 sauce packets?” and I’m assuming the manager walked up to me and asked for the name. I told him the name of the order and he looked around not being able to find my receipt but then another worker that was there pulled my receipt out of the trashcan that was right in front of me. So I looked the guy that was helping me in the eye and said “so y’all just threw out my receipt?” and then he laughed, saying “it was just a weird order” on what planet does that justify throwing out someone’s order receipt.
… moreJustin Roberson
Worst papa John’s location I’ve ever experienced. Ordered a large 5 topping. It’s like the just dumped all the toppings directly in the middle of the pizza, no attempt to distribute. Dominos has never failed me for chain pizza in Lakeway. Even better, go for Jersey Giant in Bee Cave. Not this disaster.
… moreAustin Adams
2 days in a row I have tried ordering from them and they cancel the order after. This time they called at 8:40 to say they’re already cleaning and can’t make anymore pizza because they are closing, several hours before they are scheduled to close. 1 star for 0% dependability
In the future, be courteous enough to your customers to adjust your posted hours of operation to reflect your current capabilities. We shouldn’t have to call you hours before to see if today will be the day you close when you say you will.
… moreBranden M
Ordered here twice on Friday evening and both time there has been something wrong with my order. I guess they are just rushing to make food instead of caring about the food and the customer. I won’t be ordering here again. One pizza was suppose to be double pepperoni.
… moreMason Stuart
It was the WORST customer service of my life. Girl with both AirPods in flip flops in a food
Place. I tried to ask how to work the app to get the deal, and she didn’t even know how to or would show me. She just stared at me the whole time while I was doing my order. The guy that was working was also on his phone the whole time and making my pizza without gloves. Never going back to this location either again! Ridiculous
… moreSheri Sherill
Unsanitary handling and wrong order. Staff member prepped my pizza bare-handed, on the phone, with no handwashing before or after taking out trash; then boxed it and added sauces the same way. The health and inspection department need to visit this disgusting place!!
I placed an online order and waited in my car outside the shop. The storefront is all glass, so I could see the prep station (though not the oven). The only employee on duty was on his phone the entire time. He took trash to the dumpster, came back, and immediately began preparing my pizza without washing his hands or putting on gloves and still on the phone. He handled ingredients with bare hands, touched multiple surfaces including his face and nose, placed the pizza in the oven, then boxed it and added sauces, all without handwashing. When I went in to pick up, I also discovered it was the wrong order (I requested a veggie and he gave me plain cheese). Given the hygiene concerns and the incorrect order, I left without taking the pizza to save myself Giardia & food poisoning. I hope management addresses food-safety training and quality control.
… moreMichael Foster
There is a valid reason that Papa’s Johns is an industry leader. The product is sensational and the service is world class. Marie at the Lakeway location has demonstrated exceptional customer service. Her courtesy and professionalism should be held up as a model for the entire operation. Please commend this rock star with a vigorous fervor!
… moreKatie Cardarella
Asked for light sauce and whats up with this pepper??? Thanks a lot… Y’all messed up when you lost that manager. He turned that place around completely and you’ve already ruined it.
… more