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At Papa Johns Pizza in Pasadena, TX, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it’s our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Pasadena pizza for any occasion. Call us for pizza delivery in Pasadena or stop by 138 E Southmore Drive for carryout to order the best pizza in Pasadena, along with breadsticks, wings, and more!
Pizza take-out & delivery chain offering classic & specialty pizzas, plus wings, sides & desserts.
Address and Contact Information
Address: 138 Southmore Ave, Pasadena, TX 77502
Phone: (713) 534-7272
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138 E Southmore Drive – Pasadena, TX – Papa Johns Pizza Locations
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Reviews
Luis Gutierrez
Hello,
I am writing to provide feedback regarding a very disappointing experience I had today at one of your Papa John’s locations.
I have been ordering from this store for years and have never had a single issue, which is why I’ve remained a loyal customer. Today, however, that changed.
I placed an order by phone around 11:00 AM for four pizzas, specifically scheduling the pickup for 11:50 AM so they would be fresh. I arrived at the store at approximately 11:44 AM. From the very beginning, the employee who assisted me—who claimed to be the manager—was extremely rude and unprofessional.
When I asked about my order, she pointed at the pizzas without explanation. I asked how long they had been ready, and she told me they were completed at 11:25 AM. I questioned why they were ready so early when the pickup time was scheduled for 11:50 AM. She responded by saying that she “always has an issue with me,” which is completely untrue. I calmly explained that I have never had issues with Papa John’s and that this is exactly why I continue to order from your company.
Her attitude became more aggressive and disrespectful. I asked to speak with the manager, and she stated that she was the manager. She then rudely asked if I wanted the pizzas or not. Due to her behavior and unprofessional attitude, I chose not to accept the order and left the store.
After leaving, I called Papa John’s customer service and was unfortunately transferred directly back to the same individual. She answered the phone yelling, asking “What do you want?” and continued acting as though she owned the store. At that point, I felt completely disrespected as a customer.
I clearly do not deserve this type of treatment—especially as a frequent customer who orders regularly for my company. Because of this incident, I lost valuable time and had to place a last-minute order with Pizza Hut instead.
What concerns me the most is that the employee stated she recognized my name from my uniform name tag. This made me uncomfortable and, honestly, concerned about food safety. I no longer feel safe ordering from this location. I asked her for her name, and she refused to provide it, only repeating that she was the manager.
I genuinely love Papa John’s pizza, but I will not return to this store under these circumstances. You have now lost a frequent customer due to this incident.
Please let me know if this situation will be addressed and whether this individual will remain at this location. I would like to continue ordering from Papa John’s, but only if I can trust that I will be treated respectfully and professionally.
Thank you for your time and attention.
Sincerely,
… moreI am writing to provide feedback regarding a very disappointing experience I had today at one of your Papa John’s locations.
I have been ordering from this store for years and have never had a single issue, which is why I’ve remained a loyal customer. Today, however, that changed.
I placed an order by phone around 11:00 AM for four pizzas, specifically scheduling the pickup for 11:50 AM so they would be fresh. I arrived at the store at approximately 11:44 AM. From the very beginning, the employee who assisted me—who claimed to be the manager—was extremely rude and unprofessional.
When I asked about my order, she pointed at the pizzas without explanation. I asked how long they had been ready, and she told me they were completed at 11:25 AM. I questioned why they were ready so early when the pickup time was scheduled for 11:50 AM. She responded by saying that she “always has an issue with me,” which is completely untrue. I calmly explained that I have never had issues with Papa John’s and that this is exactly why I continue to order from your company.
Her attitude became more aggressive and disrespectful. I asked to speak with the manager, and she stated that she was the manager. She then rudely asked if I wanted the pizzas or not. Due to her behavior and unprofessional attitude, I chose not to accept the order and left the store.
After leaving, I called Papa John’s customer service and was unfortunately transferred directly back to the same individual. She answered the phone yelling, asking “What do you want?” and continued acting as though she owned the store. At that point, I felt completely disrespected as a customer.
I clearly do not deserve this type of treatment—especially as a frequent customer who orders regularly for my company. Because of this incident, I lost valuable time and had to place a last-minute order with Pizza Hut instead.
What concerns me the most is that the employee stated she recognized my name from my uniform name tag. This made me uncomfortable and, honestly, concerned about food safety. I no longer feel safe ordering from this location. I asked her for her name, and she refused to provide it, only repeating that she was the manager.
I genuinely love Papa John’s pizza, but I will not return to this store under these circumstances. You have now lost a frequent customer due to this incident.
Please let me know if this situation will be addressed and whether this individual will remain at this location. I would like to continue ordering from Papa John’s, but only if I can trust that I will be treated respectfully and professionally.
Thank you for your time and attention.
Sincerely,
Azazel Sanchez
Very Horrible customer service… I don’t understand where these people get off at, if not for the People you guys would not have a job!!! Driver was very Rude and unprofessional just because I was literally 10seconds behind him. Walked down to the office where I live to grab a drink so mind you I wasn’t far. And to top it off I ordered from there several times and never had a problem until today. Pizza looked half ass’d too…
… moreD “DM” M
I’ve been ordering pizzas from here for almost 5 years. I am sick and tired of we have no crushed peppers. We have no cheese.. Whoever runs or operates this location is doing a horrible job. This is the only Papa Johns I’ve ever gone to that never has crushed peppers or cheese.. Fix your store get your house in order.
… morePeter Roshan
Maaaaan…this location got my order given to another person on a carryout. This was hella inconvenient, having to wait as if I got a delivery, yet longer. Unprofessional due to having to call to find out instead of verifying information to avoid having to go through this. I would take a picture of the pizzas I ordered but Im still waiting on them to make it so we can get the carryout finally.
… moreTene Mont
Called large thin crust veggie with chicken pizza in for pickup. It was ready at almost the exact time. Hot and fresh. Nice cashier.
… moreLeft Adrift
they treated theyre customers really well.
Food tasted yummy as I love pizza.
Went in then out within 2minutes…thats what I call great fast food.
… moreFood tasted yummy as I love pizza.
Went in then out within 2minutes…thats what I call great fast food.
Josette Radai
Why do you not read my instructions square cut and burn my pizza ? 8-13-25 you guys must get a pizza trainer to help make your pizza consistent. Look at this burnt crust for 20$ ugh
… moreOralia Reyes
I order to pick up … never had problems with papa John’s pizza but today wasn’t awesome like always the crust was burnt maybe not all the way but it was getting there so instead of a golden brown crust I have black…
… moreErika Valdez
Pizza was terrible, and the quality was by far the worst pizza I’ve had. Delivery driver delivered poor customer service and made me come get my food from him when I said leave at door.
… moreJennifer Alexander
This location is the worst…workers do not follow no contact delivery, pizza is always meh, and the bread sticks are always bad but these have to be the worst…I’d rather drive to another location that’s out of my way than order from this one again.
… more