Jennifer Burn
I Initially posted a review of this location on July 30th. I was notified by Google maps that people were seeing my pictures. After clicking on it, I discovered my review had been deleted!!! Bottom line go somewhere else for your pizza!!!! OR USE CASH!!!
Long story short regarding my initial review: I ordered it online and picked up in store. My credit card statement showed a $5 tip for a $16 order. It took me two weeks but I finally got satisfaction when entering the store again and received a full refund on myorder. They do seem to have an issue with people adding tips to orders and horrible customer service from a young employee. Must be keeping it in the family!
… moreRobert Horton
Apparently getting an order corrected is an act of congress. Called in the night of the incident and thought the credit was added. I call back the following weekend to place the remake order and they can’t find my order or the credit. I was able to give them my order number but she had to call all the other managers to figure out who I talked to. Still don’t have a correct order . Shouldn’t have to get the 3rd degree just to get a single item on an order corrected. Guess I’ll call Pizza Hut .
… moreLogan novikoff
Ordered online for a delivery waited 40 minutes before calling to confirm that they had received my order. was told that my 1 pizza had not been made and was on the bottom of their sceen/list. They also stated that they could not give me an estimated time for my pizza to be made or delivered but would gladly void the order.
… moreBlake Mcbratney
Everytime we try to eat here they say the ready for pickup time is roughly 30 minutes. I get there in 40 minutes and my pizza is still 20-25 minutes from being ready. Whatever system they use to determine when youre food will be ready is automated at 30 minutes even though it takes over an hour to be ready. Poor management and poor ability to be straight with their customers just so they can convince you you’ve already waited this long why not wait double the time.
… moreGreg Lathrop
I ordered two pizzas for pickup. I wa told they would be ready at 7pm. I showed up, waited 20 minutes before someone came to the counter. Gave them my name, they said they were in line to be made. I asked how much longer. He said I don’t know. We are busy. I canceled the order. Papa John’s is dead to me.
… moreLKY onion
Normally this place is okay. Tonight, however, all of our pizzas were completely raw, from the tips to the crust on every slice. Not to mention, my girlfriend ordered a 10 piece wing, she only got 6. 3 of which were very small (about the size of popcorn chicken.) Completely awful experience. If they don’t fix this crap, I will never eat at this location again. Supremely disappointed.
… moreTina Fowler
Ordered delivery for 7:15, I live less than 1/2 a mile away. It didn’t get delivered until 7:40. Then they just left it on the ground didn’t even ring the doorbell .
… moreJalani Gates
I usually go out of my way to make sure I get papa John’s but I’m not sure if I will if this is the standard of quality, I ordered online and picked up for a family member that’s sick just to be shorted pepperoni and sauces for wings , for me spending over $50 I would’ve expected bettee
… moreEva Collins
We ordered delivery from Papa John’s website, they delivered through DoorDash. It took an hour and a half and even though I reminded the Dasher who so kindly waited for our order, we still did not get the 10 extra garlic dips I ordered. We no longer live in the area and the area we do live in does not have a Papa John’s.
… moreMichael Gillelan
Haven’t had Papa John’s pizza in a couple of years. So, after a long shift at work I decided to get a pizza. Walk in and the lady walks up to the counter with an attitude. No customer service, just says “What do you want?” I ordered a large pizza and she rolls her eyes at me and starts cussing under her breath. I pay in cash and she starts slamming the cash register, throws my change on the counter, and walks off. I asked for a receipt and she rips it out of the printer, slams that down on the counter, and storms off saying it’ll be 20 minutes. I go to my car for a while, and come back after about 15 minutes. Once inside, I hear her cussing behind the counter about me being in the store (it was only us in the store.) She finished the pizza, literally threw it on the counter to where the box opened up and slid, and then went into the office without saying anything. I used to love Papa John’s pizza, but this experience just ruined all of it. Corporate needs to do a better job when picking people to operate a store, because this was terrible.
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